We stayed here for a long weekend in July to celebrate a birthday. The location isn't optimal but the cheapness and ease of parking (right next door with a special area for hotel guests) made it ideal if you have a car. It was maybe 20 minutes walk downhill to the centre with an excellent, frequent and cheap bus route back almost to the door (EUR 1.50) which took 5 minutes. Service in the hotel was ok, staff were enthousiastic but could have done with more training. It was raining heavily so we asked to borrow an umbrella - we were told to ask the concierge who stood all of 2 metre from the reception... The umbrella was a small one clearly left behind by another guest and yet we still had to leave our card key behind - not in itself a problem but when you return soaked to the skin (it really was a small umbrella for two) you want to get to your room fast, not wait at reception. On the other hand checkout at 5.00 in the morning waan't a problem and the receptionist got us out of the car park when I managed to lose the parking ticket.
The room was a little disappointing - nice balcony but with a view of a side street. I asked if there was something with a view and was told the side street was better than the front i.e., quieter. Maybe unreasonable but we had expected a view over the harbour not a view of a tower block. On the subject of quiet - there seemed to be a concert going on. At first we thought it was a really noisy neighbour (noise rattled between buildings) but finally worked it out. It was too noisy to sit outside and could be heard in the room even with the window shut. It can happen but a warning from reception would have been nice. Happily it was only two days.
In all not a bad hotel, better training and more attention to detail could move it up to being a good one
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- Also Known As:
- New Hotel Marseille