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“Nice hotel but check the hotel schedule”
4 of 5 bubbles Review of New Hotel Bompard

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New Hotel Bompard
Ranked #37 of 131 Hotels in Marseille
Level Contributor
4 reviews
“Nice hotel but check the hotel schedule”
4 of 5 bubbles Reviewed July 9, 2012

We stayed here for a long weekend in July to celebrate a birthday. The location isn't optimal but the cheapness and ease of parking (right next door with a special area for hotel guests) made it ideal if you have a car. It was maybe 20 minutes walk downhill to the centre with an excellent, frequent and cheap bus route back almost to the door (EUR 1.50) which took 5 minutes. Service in the hotel was ok, staff were enthousiastic but could have done with more training. It was raining heavily so we asked to borrow an umbrella - we were told to ask the concierge who stood all of 2 metre from the reception... The umbrella was a small one clearly left behind by another guest and yet we still had to leave our card key behind - not in itself a problem but when you return soaked to the skin (it really was a small umbrella for two) you want to get to your room fast, not wait at reception. On the other hand checkout at 5.00 in the morning waan't a problem and the receptionist got us out of the car park when I managed to lose the parking ticket.
The room was a little disappointing - nice balcony but with a view of a side street. I asked if there was something with a view and was told the side street was better than the front i.e., quieter. Maybe unreasonable but we had expected a view over the harbour not a view of a tower block. On the subject of quiet - there seemed to be a concert going on. At first we thought it was a really noisy neighbour (noise rattled between buildings) but finally worked it out. It was too noisy to sit outside and could be heard in the room even with the window shut. It can happen but a warning from reception would have been nice. Happily it was only two days.
In all not a bad hotel, better training and more attention to detail could move it up to being a good one

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanBeilen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed June 28, 2012

Nice hotel small with a lovely pool on a road with patisseries and supermarkets. Walkable to the port
lacked finishing touches like wifi that worked in the rooms, info booklet in the rooms etc
also were not told about city tax until we were checking out!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikki1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director at New Hotel Bompard, responded to this review, July 5, 2012
Thank you for your comment. We are sorry that the Wifi didn't work in your room. We will do our best to improve our service according to your comments. Hope to see you soon in the Newhotel Bompard, Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marseille
1 review
5 of 5 bubbles Reviewed June 24, 2012

I really enjoyed this hotel and would highly recommend to others.
The staff wew friendly and tried to speak english to us whenever possible. The bellboy and other staff were helpful in tips on places to see around Marseille and local countryside.
We stayed in a garden view superior room which was substantial size, nespresso machine, bar fridge, LCD tv, great shower!! and lovely bathroom. We thoroughly enjoyed our stay, walk into Marseilla was close and walk/drive to the local beaches also close.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director at New Hotel Bompard, responded to this review, July 5, 2012
Thank you for your comment. We are glad that you enjoyed your stay and thank you for your nice comment.. We will be pleased to welcome you again for your next stay. Hope to see you soon in the Newhotel Bompard, Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 29, 2012

This hotel does not look much from the outside, and the surrounding don't look that great but behind the fence is a great hotel! We loved it, even though it was not that central. Fortunately we had a car to get around.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Fontana, Director at New Hotel Bompard, responded to this review, June 7, 2012
We thank you for your comment and are very glad you had a pleasant stay. We will be pleased to welcome you again during your next stay in Marseille. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham england
Level Contributor
442 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
4 of 5 bubbles Reviewed January 17, 2012

this hotel offers a green oasis outside of the centre of marseille. It is located high overlooking the corniche and is well linked to the city by buses and steps down to the coast. The rooms with balconies overlook grass, trees and a swimming pool. There are rooms available in a small house which are smaller and stuffier as well as small family suites in small bungalows in the grounds. We enjoy taking our selection from the excellent buffet breakfast outside when the weather permits. At night returning from the centre the hotel offers the perfect spot for winding down with a quiet nightcap. This is part of a hotel chain that is used by a mix of business events as well as tourists the service is adequate it's the location and garden that makes it so special.

Room Tip: top floor of the main building looking down onto the trees and central garden.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vandasin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Ma
Level Contributor
126 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed December 15, 2011

I stayed in the hotel for over a week - have a good view of its strengths and weaknesses.
Let me start with its strengths. The room was clean, the bed comfortable, the elevator worked. Breakfast was OK, dinner was good but the alternatives were few. It was quite, no street noises. The price was right.
Some of the issues. The hotel is located next to nothing, and I mean nothing -- expect to take a bus (not convenient) or a cab (minimum of about 10 euros each way) to go anywhere. The staff support is thin at best. If you sit in the lounge and expect someone to serve you you can weight forever. When asking for help, the information is not always top notch. I asked where I could find a little store nearby to purchase soda, etc. I was told go out take a left and then a right and you will find such a store on the top of the hill -- there was no store. I asked directions to a nearby pizza/italian sitdown restaurant. I was told to go out, take a right, followed by a left and walk down the hill a little bit. We did it and instead of a restaurant we found a takeout pizza place. The day before I left I went to the desk to setle up the account for the group I brought to the hotel. I spent several hours going over things. First I could not get a list by person of ther nights -- eventually I did get it. Then one person was charged for two nights prior to her coming -- she had reserved the rooms for those nights but she maintained they had been cancelled. The desk staff person (the only one in attendance at the hotel) said no, that was not the case. I asked to speak with the manager, but there was no manager on site -- that person would come in the next day after I left. There was no way I could speak with the person. When I came back later I was told that my request to not pay for those two days had been denied -- no recourse to speaking with a human being. So I paid for the group bill and my personal bill. But then when I came to check out the next morning (at 4 am) I was told that I had not paid for two meals and then we went round and round about this as well - a real bother as the cab sat outside with the meter running.
Oh my God -- while their heart might be in the right place, their performance leaves much to be desired.

Room Tip: Expect a good price in an inconvenient location -- remember Marseilles is hilly and you are high up...
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank breeze_of_wind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramsgate, United Kingdom
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed November 5, 2011

Quiet location, away from it all - don't book it if you need to be central. Rooms are nicely done, beds fantastic, garden view / balcony rooms the best. Breakfast is mediocre for the price though. Service and evening meals are functional. Worth paying the premium for the peace and comfort but the hotel could be a lot more 'rounded' with minimal effort. I arrived too early for check in and waited three hours but still had no bath robe and the coffee machine had not been renewed

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RamsgateKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Hotel Bompard

Property: New Hotel Bompard
Address: 2 rue des Flots Bleus, 13007 Marseille, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#17 Luxury Hotel in Marseille
#25 Business Hotel in Marseille
Price Range (Based on Average Rates): $
Hotel Class:4 star — New Hotel Bompard 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
New Hotel Marseille

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