My friend and I booked a studio with twin bed and we end up being served sofa bed room. We complained about this arrangement and the receptionist lady kept saying there is nothing they can do about this.
Today, which is the 2nd night of stay, they finally changed our room to twin bed room, but it was lack of towel and kitchen utensils. We called the housekeeping but the reception lady kept saying they cannot do anything with them AGAIN. We bought nice wine to enjoy over dinner, but we could not cook our dinner nor enjoy the wine.
There was no point of booking this apartment with no use of kitchen and there is no service mindset of staffs here. They don't simply feel sorry for this poor service and how they greet you is so dry.
My friend was billed twice for the room but she could not get any refund of duplicated payment from her credit card company. So we requested the ref details of cancellation to the mgmt of this apartment last night. So far, no update is given. I am still staying in this apartment, and I wonder if they will even care until I check out the day after tmrw.
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- Also Known As:
- Adagio Marseille Republique Hotel Marseille