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“Dreadful smell, walked out” 1 of 5 bubbles
Review of Massili Appart

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Massili Appart
Ranked #108 of 129 Hotels in Marseille
London, United Kingdom
Level Contributor
166 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Dreadful smell, walked out”
1 of 5 bubbles Reviewed March 3, 2013

We arrived early evening and had problems getting in. The door is locked and although there was a girl inside she took her time before letting us In. This is not a hotel. It is more like a hostel and is certainly nowhere near the four stars it advertises. The room we were allocated was on the fourth floor, with several other rooms close by with a strong smell of cigarette smoke in the hall. The room itself was bare, no carpeting, and extremely spartan. The bathroom did not even have any soap, the shower curtain was torn and the smell from the bathroom was disgusting. It permeated the bedroom and made us both feel very sick. We contacted our travel company and they moved us immediately.

  • Stayed March 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    14
    45
    43
    21
    28
See reviews for
24
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Richmond Hill, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 24, 2012

We had booked 2 rooms on July 15th and had the worst experience out of our 2 weeks trip in Europe. Our room was visited and several of our most valuable possessions were stolen (laptop, camera, phones, purse etc...). The door was intact and obviously the thief had a key to get in but when we reported the theft to the reception desk and the police we quickly felt their lack of concern and now that we are back in Canada it seems unlikely they will follow up on our report.
I recommend avoiding this place and if you have to stay there make sure not to have any valuable goods left in the room in you absence.
The management should really offer further assistance and probably run background checks on their staff.

Room Tip: Do not leave any valuables in the room in your absence
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Henry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
1 of 5 bubbles Reviewed July 10, 2012

Woke up - after an interupted night's sleep - to the worst smell ever! They were working on the drains outside the apartment and the noise and smell was totally unacceptable. Would never stay here again. Staff offered no apology. While the location is great on the map, be prepared for a lot of noise and toilet smells!!!

  • Stayed June 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank GLJBugged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed June 22, 2012

The hotel is an apartment hotel located right next to the Vieux-Port. The location is perfect, because the hotel is right next to a main street (Rue de revolucion). The rooms are big, with a well-equipped kitchenette, large bathroom with a spacious bath-tub and a closet-room with a safety deposit box. The only problem with the room, is the noise from outside that starts in the morning, but it isn't a major concern. A lot of the reviews about Marseille and the hotel are outdated and completely wrong as the city is very safe, friendly and the hotel is perfect for a short or longer stay. The great thing about this hotel is that the staff are very friendly, helpful and speak english.

Even though the check-out time is at 10:30 am, it is possible to leave your luggage in a locked luggage storage room which is very convenient if your flight leaves later at the day.

I strongly recommend going to Marseille, and staying at this hotel!

Room Tip: A hotel higher up are probably better since there is some noice from the street (a garbage truck etc...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mikkomax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed June 18, 2012 via mobile

Location is fantastic as its right by the port and many places are just a short distance away.

You can't check in until 3pm and check out is at 10.30am which is not very good...

Also beds are very small... I'm not that tall but even my feet were hanging off!!

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank APG1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 1, 2012

Apartment hotel with kitchenette in every room. Great location right at the Vieux Port. Since it's an apartment hotel, there's no room service, daily room cleaning and new towels. For a short stay, this is no problem. WiFi is free, fast and reception is good. Windows did not close very well. Besides that, all furnishings seemed pretty new and clean. Overall, given the reasonable price, it's a good place to stay for a little while in Marseille.

  • Stayed April 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OliFer82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 12, 2012

A complete disaster: it was freezing outside and the windows didn't close, so the temperature in the room was close to 10ºC, and lower still in the bathroom. When we complained for the second time because the heating didn't work, they tried to convince us that it did, and after insisting for some time they finally let us have a portable small heater they themselves were using... We asked for a hand towel and they looked at us as if we had asked for a very strange object: in fact it was, as they didn't have any. Most of the cutlery from the kitchen one usually finds was missing (one knife, two forks, one big spoon: I think that was it), and the general conditions of the room were below basic. I am sure one can find something better in Marseille for the same price.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Beatriz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Massili Appart

Property: Massili Appart
Address: 4 rue Coutellerie, 13002 Marseille, France (Formerly Suite Affaire)
Location: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #108 of 129 Hotels in Marseille
Price Range (Based on Average Rates): $
Hotel Class:4 star — Massili Appart 4*
Number of rooms: 48
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