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“Consistently excellent”

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Le Mas de Pierre Hotel
Ranked #2 of 12 Hotels in St-Paul-de-Vence
Certificate of Excellence
Luxembourg
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Consistently excellent”
5 of 5 bubbles Reviewed August 2, 2013

I've been in total 5 times at Le Mas de Pierre. We started off with one night, then 2, ... this year spent a whole week. A testimony that the persistent delivery of excellent service pays off.

Service is one of the best one can find on the French Riviera:
- The staff calls you by your name (and it is not because I am a regular now: new visitors get the same treatment)
- The staff is diligent, responsive and efficient. I've never heard them saying No to any of our requests. THey always find a solution to any problem and if they cannot, which is rare, at least they tell you clearly why they cannot (instead of trying to convince you that you should not have such desire, which is what I often see at other places).

You really feel that the whole staff want you to feel well and mean it. Needless to say the "basics" of good hotels are all met: the rooms are comfortable, the cleaning is very good, the restaurant is good (without being top notch).

Hoping Le Mas de Pierre will keep up or even improve on these high standards.

Room Tip: If you travel in groups of 6 or more, you should check the availability of the Villa, which is in a...
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dedmoroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, September 12, 2013
Dear Dedmoroz,

We would like to thank you very much for your wonderful comment.

This is the kind of recommendation that every hotel would be proud to have. Just the frequency of your staying at LE MAS DE PIERRE speaks for itself. We appreciate very much all the compliments that you gave us and we can tell you that we will do our best to keep up like that and even improve.

It would be a great pleasure to welcome you back in our property, for the sixth time, hoping that soon the number will be at least 10.

Kind regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
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English first
San Diego
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

We had a wonderful stay. The staff was outstanding and the property was beautiful. We chose to remain on property rather then explore the area so I can't comment on how it would be to drive up the hill late at night. The food was outstanding however it was a fairly limited menu. We were traveling with two small children so it was especially complicated. They did the best to accommodate them but the menu is designed for sophisticated 5 star meals. The village of St Paul de Vence is lovely but you really only need a few hours there. The hotel offered a shuttle service which was nice.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmesmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, September 12, 2013
Dear Jmesmommy,

Thank you for taking the time to write this comment and to share your experience at LE MAS DE PIERRE.

We are very glad to know that you were satisfied with your stay at our hotel, especially that you were satisfied with our staff. We are always trying to do the best we can for our clients.

We hope to welcome you again at LE MAS DE PIERRE.

Best regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

We had a really fantastic 4-night stay at Le Mas de Pierre for our honeymoon last week. We were treated extremely well by everyone! We originally booked a few months ago and took advantage of one of their early booking web discount offers and spoke to the hotel on the telephone at that time to discuss the differences between the rooms. We eventually decided to go for the Classic room, but when we arrived found we had been upgraded for free to a Privilege room which was really spacious and beautiful and included a private garden.

Upon arrival we were treated to a welcome coffee and basket of croissants, and were also given a bottle of red wine, flowers and a tray of miniature desserts - a really lovely surprise and a warm welcome. The food at the restaurant was delicious and the pool completely relaxing. The only thing we thought the hotel could look at introducing would be a snack bar menu with more simple and slightly cheaper food options than at the main restaurant. The hotel's free shuttle service makes it easy to go to and from St Paul de Vence. The concierges (particularly Sean!) and all the staff were so accommodating and friendly - we really felt they went out of their way to help us and make sure we were having a wonderful honeymoon. The gardens are spectacular and well-kept, which was not something we'd read about before so was a pleasant surprise. We would definitely recommend Le Mas de Pierre to others!

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, August 9, 2013
Dear C O,

We would like to thank you for taking the time to write this excellent review for our hotel.

It gives us a great pleasure to hear that you had a wonderful experience at LE MAS DE PIERRE, especially since it was your honeymoon. Our staff is always trying to be helpful and friendly with the guests, and we are very glad that you appreciated that. Also, we would like to thank you for your recommendation.

We hope to welcome you soon back at LE MAS DE PIERRE.

Kind regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
Level Contributor
107 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed July 12, 2013

We enjoyed our 3 night stay in April, it's a very nice place, BUT improvements need to be made. We ate lunch here twice and dinner once, it was the same menu for both which is silly. The cooking was very good , quite elaborate, but pricey for a light lunch, fine for dinner. Our room was comfortable, but the curtains needed fitting and finishing ! The gardens are very nice, but parts needed weeding and why did the lawns have to be mowed all through lunch one day, crazy. One day we reserved a table for lunch and watched from the garden as all the tables were given to non guests many of whom obviously hadn't booked as the sun made it's first appearance for Spring. We then waited as they made a table up for us on the perimeter of the outside dining area.
My wife gave up on a manicure half way through which she described as totally inept and cancelled her massage due to be given by the same person. The manager gave us a glass of champagne as apology. But in a well run place this shouldn't happen, it's amateurish. In short it could be very good but needs to be got hold of a shaken into shape by a professional who knows the hospitality business.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, August 9, 2013
Dear Richard A,

We would like to thank you for taking the time to write this review.

I remember very well our discussion about the inconveniences during your stay.

It would be a pleasure to welcome you back at LE MAS DE PIERRE.

Kind regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 20, 2013 via mobile

We booked a series of Relais Chateaux hotels as part of our car travel through the eastern part of France. Sadly our experience at Mas en Pierre did not meet our expectations. We do not want to sound churlish but the level of service was far below what we experienced at other hotels particularly those who promote the Relais Chateaux brand. If the purpose of Trip Advisor is to serve as a guide to others who will be soon spending hard earned money, then here goes. From our perspective there simply was not enough staff to serve the guests, or if there were enough staff, then they so busy assisting others that they forgot about us. Some quick examples, when we arrived we asked for a bottle of champagne to be delivered to the room so that we could take advantage of the beautiful grounds; this task became a struggle with us finally forced to go to the front desk, which led to not an order being placed because a carte du vin could not be found. Ultimately we prevailed. [Never in my life did I think I would ever write a complaint about not being served in a timely manner but age has its benefits or detriments, for others to decide.] Second, dinner was unsatisfying and we were cramped into our space because of what appeared to be a business convention. Service was rote and rushed Third, when we went down for coffee in the morning, we had to wait nearly 25 minutes for our coffee. For lunch we decided to eat at Chateaux St. Martin where we had a far different and better experience. For dinner, we went to the local market bought some food and ate in our room over looking the beautiful countryside, the best part of our time there.
Before writing this I did read other reviews where the issue of service was raised and the response of management. To be sure the hotel is beautiful, the pool and surrounding areas exceptional, but service is what helps define the true luxury of a fine hotel experience. Sadly the service did not match the surroundings.
So if you traveling to this area for other than a business trip, book at Chateaux St. Martin if you intend to stay at a Relais Chateaux.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank FlashNewHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, July 12, 2013
Dear FlashNewHampshire,

First of all, we would like to thank you for taking the time to write this review and share your experience at LE MAS DE PIERRE.

We are very sorry to hear that your stay at our hotel didn’t match your expectations.
Our F&B department is informed, in order to improve it in the future, because as you said – the service is what helps define the true luxury of a fine hotel experience. Nevertheless, we are glad that you liked the hotel and its surroundings.

In spite of this experience, we hope to welcome you again at LE MAS DE PIERRE to show you our expertise.

Kind regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapevine, Texas
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

Great hotel. The rooms were huge and fantastic. It was somewhat of a drive (fairly expensive cab ride, so I recommend a car). The staff were friendly as well. I wish we could have stayed longer. Only problem with the hotel is that I lost a family heirloom necklace there and had a very hard time communicating with them regarding the necklace, and they have yet to find it.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drbculp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, June 20, 2013
Dear drbculp,

Thank You for Your comment here on Tripadvisor.
I am glad that hear that You enjoyed Your stay in "Le Mas de Pierre".
In order to help You finding the missing object (a necklace), please contact me
directly by phone +33 4 93 59 00 10 or send me an e-mail and I will call You back soon!

Christian BAUMGARTEN
General Manager
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bulgaria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 9, 2013

We found out this hotel from the Relais&Chateaux catalogue. These hotels are very quite, usually in small villages and they have a great ambience. We were in the area for the F1 race in May and had to stay for two more nights. We reserved two rooms and were so happy to find places in this hotel. When we arrived we saw what we expected. Perfect hotel, very nice restaurant, great stuff! We also liked our room. In the evening we went into bed for sweet dreams...until 8 o'clock in the morning! Couldn't be worse! You hear such a noise, from falling stones, trucks, knockings...I went out to see what is going on and I saw the construction work, which is right next to the hotel. I called on the reception and now I learnt it was the new building of their hotel and they were really very sorry about the noise which wouldn't stop untill 5 pm!! We wanted to leave this place immediately! By the way they didn't miss to take all the amount for the stay in advance...The manager gave us a quiter room and a complimentary dinner. Thanks god we were just for two nights. I couldn't believe on my eyes how the other people were sunbathing arround the pool in this noise and dust. Whan we left we were assured they were really sorry...REALLY? And this construction wouldn't be done by the end of the summer, be sure!

In other situation I would recomend and come back. But I hate the people to be treated like this. They know very well it is a big problem, but why to stop business in the summer...some room upgrades, some complimentary meals...But I didn't want any of these, just a nice stay, without nerves and early wake-ups!

  • Stayed May 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Bellesissi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReponseDirection, Directeur général at Le Mas de Pierre Hotel, responded to this review, June 21, 2013
Dear Bellesissi,

First of all, thank you for taking the time to write this review.

We are glad to see that you liked our hotel, from the restaurant, through the staff, finishing with the room.

We are sorry for the inconveniences that you experienced during your stay. We are building a new bastide to the hotel, we are evolving and progressing. That gives us the opportunity to propose to our guests an additional swimming pool and 6 additional rooms from 40 to 60 sqm in 2014.

The main construction is stopped since our opening in February, unfortunately we had to report some work due to the bad weather this spring.

It would be a pleasure to welcome you next year in one of our new suites. I invite you to contact me if you need further information concerning your stay.


We hope to welcome you back at our property.

Best regards
Christian Baumgarten
direction@lemasdepierre.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Mas de Pierre Hotel

Property: Le Mas de Pierre Hotel
Address: Route des Serres, 06570 St-Paul-de-Vence, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > St-Paul-de-Vence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in St-Paul-de-Vence
#2 Family Hotel in St-Paul-de-Vence
#3 Romantic Hotel in St-Paul-de-Vence
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Le Mas de Pierre Hotel 5*
Number of rooms: 48
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Also Known As:
Hotel Le Mas De Pierre

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