We spent five nights at this hotel in July and it was a rather disappointing experience. The location and the tennis courts are nice but there are so many things that need improvement. first, the staff really doesn't have an idea what is going on. We wanted to do some laundry, which I expected not to be a big deal at a 4 star hotel but it actually was. One of our receptionist said we should bring our laundry to the reception and she will find us a plastic bag to put it in, she didn't know how much it would be, to then call us the next day to tell us they actually don't do laundry and that the washing mashine was broken anyway.
The cleaning lady also kften give us more toilet paper or shower gel so we often had to go to the reception and ask for new one.
The staff at the restaurant was also rather glueless, they never cleared the plates, it was often hard to find a clean table for breakfast and it seemed that they were just wondering around. We also felt that the breakfast was definitely not worth 18 Euros and got boring after a few days. We had dinner once at the restaurant but the quality of the food was disappointing.
There is different music at the pool bar and at the restaurant, so when you stay at the pool you can her both, which is not ideal.
There also seemed to be a wasp nest on the stairs to the pool and we had to walkreally fast not to get bothered by them. I was surprised that the staff wouldn't take care of it.
I think this hotel has great potential but really needs to train its staff and improve the quality of the food.
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