The location and vue are the sellingpoint of this hotel. But als the friendly staff and clean rooms. Als tip: visit the clubhouse of the golf course below. The terras offers a comfortabel chair and amusing vue over the course. We will Come back. More
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Dear Nathalie B, bonjour and thank you very much indeed for your nice comments after staying at the hotel.
We are looking forward to welcoming you again next year
Warm regards
Philippe Guinel
General Manager
It's a great hotel in the middle of nowhere. literally. Expect to arrive here and leave here with car- there is no other way to get around if travelling off season.
It was a 4star hotel, but many facilities were closed the whole 4 nights we stayed. The biggest problem for us was the lack of a restaurant on sundays and mondays- they are all closed. the closest restaurants are a 15 min drive into sainte-maxime. there is no way one can walk that road since it's uphill and downhill and would take incredibly long. We ate a lot of chips and dried instant noodles the first day when we didn't know about this issue.
The saunas were also dissapointingly closed the whole time.
The rooms were pretty, big and with a lovely view, clean and working with tile floor and aircon. a minus was the 10 euro extra charge if one wanted to rent a empty minibar for the room- they could include the minibars empty in the rooms ready as many other 4 stars have done. The bed was really comfortable and soft and the blanket was warm and cozy.
We ended up using the restaurant when finally opened one time and the food was good- we took it as room service and they quickly delivered on a silver plate- literally.
I recommend travellers to stop by in sainte-maxime ( there is a carrefour center on the way into maxime as well as a lidl on the way to the hotel but still 15 min downhill from the hotel) and fill up on the soft drinks and snacks, since the offered minibar options are 55 euros for a coca-cola and some water.
I would have appreciated icecube machines by the elevator or in the reception or somewhere that would have been to the guests use, since there were no minibar or small fridge in the rooms to cool the drinks.
The indoor pool was lovely but the outdoor pool was freezingly cold.
They do charge extra for the underground parking, which we ended up using because of the indoor access straight to the parking, but the street is perfectly safe to park at if one would prefer. They have a gate a bit downhill when entering the golf areal, and that gate is closed at night so there is no entering after 9 pm (without code).
The hotel indeed has a bit of renovation need in the corridoors and public areas, but we were totally satisfied with our room in which everything worked perfectly and even if not the latest fashion we had no complaints. and the cleaning was everyday and they really did clean very well.
The terrace balcony to the rooms is superb, we had sun since early morning until 5 pm in the afternoon, and ended up just chilling on the terrace when not at the pool. The wifi access didn't always cover to the balcony, while working satisfactiory in the rooms.
There were no pool bar whatsoever, the outdoor pool was outside wifi range, and i didn't see changing rooms close to the pools, we were readily changed and used the robes provided by the hotel and left all stuff in the rooms. If you come with family be aware you have to have your own swim aids with you- they allow them in the pools (which are 1,20 m inside and 2 m outside deep) but they don't offer them or sell such at the hotel. we had with us them so it was no problem, but be aware of this. Those can be bought at carrefour as well. It's not allowed to play games at the pool area, so leave balls etc at home (or in the car).
The spa services did seem a bit pricey especially thinking of the situation- in the middle of nowhere. We didn't use them. However we did try out the golf at the putting area- it wa the first time for the child and the service was superb, we ended up lending the putters and balls free of charge. a really nice afternoon activity and possibility to train on the aim...
We actually loved the decor and the retro lux style in the reception and 9th floor- the chairs and everything seemed as taken straight from an old Bond movie. Yet the hotel if they renovate could keep the same style but just make it whole and clean- change the worn carpets to parquette or laminate or tile (which it seems they have partially done already), and re-do the textiles that has damaged by usage etc. The view is really breath taking when entering the hotel.
I would recommend this for golf enthusiasts, and for couple relaxing or families on shorter vacations. The hotel isn't althought a typical family hotel, there is very little activities for children exept for the golf and pool- no playroom or playground or toys etc. This could be a possible improvement also- renovate one of the chambers to a playroom for families staying here with toys and colouring and a small outdoor play area somewhere?
Poor services in the hotel, the room is lite a old three star hotel, no fridge in the room. The cleaning is ok, i did not tried the Restaurant. Reception and courtesy Are are ok. The swimmingpool area is nice and the sap as well.
We arrived at the hotel, 2 adults and 2 children after booking via Booking.Com. On arrival we were told there was a mistake with our booking as there were no rooms available to accommodate us. I stressed that I had put the correct details in when booking and had the proof! I was then told at reception that I had to pay €600 extra, which when I complained was dropped to €400 euros.
We were put in a situation of take it or leave it and told our contract was with Booking.Com. I have since contacted them but haven't received a reply.
Really, really not good enough to put a family in this situation.......shameful!
Good points:
- The personnel is amazing. Polite, kind and extremely helpful
- The view is breathtaking
- The restaurant possibility to eat indoor or outdoor overlooking the golf with the same beautiful sea view.
- Breakfast is buffet style with something for everyone and the staff once again present and more than helpful.
- Dinner, a proper meal with real meat for the children's menu and served just like for adults in beautifully presented plates. For the adults the meal was fantastic with excellent fresh ingredients. The staff once again were amazing.
- Indoor poor perfect for when the weather is not so good
- Outdoor pool a little chilly but beautifully set out
The down side:
- Potentially beautiful hotel but in dire need of renovation. The carpet both in the communal areas and rooms are all stained and paint work is peeling everywhere.
- The room was lovely and big with a beautiful terrasse but the bathroom showed signs of water damage and the carpet was in a terrible state. All the plug socket were connected to the light switched so the minute the lights were turned off the sockets no longer worked so very complicated to charge anything (we ended up unscrewing the light bulbs)!
- Wifi virtually inexistant in the rooms
If it hadn't been for the staff I would have been very disappointed by our reservation.
First of all, we checked in and checked out within 30 minutes.
The Good.
Breathtaking views of Sainte Maxime and Tropez, very helpful check in staff Laura who also was understanding when we decided to check out 30 minutes later. The fact that the staff had the courtesy and the sense not to charge us. The room itself was clean but !!!
The Bad.
Upon check in there was no assistance to empty our vehicle not a massive issue but necessary when you check into a 4 star hotel. The hotel itself is so dated, very old furniture, design and quality of interior. The spare bed for our son was more suited for a camping site very disappointing.
The Ugly.
The reason we checked out immediately was due to the very poor upkeep of the room, very clear that this hotel had not had a face lift in an eternity. I blame the management they have a fantastic location with breathtaking views and rooms that are disgraceful. Bleached stains on the carpet, drinks stains on the walls, plugs that we broken, mildew on the ceiling, broken tiles etc etc. The management should be ashamed of themselves the hotel is a stones throw from St, Tropez. A clear indication of a lack of investment and short term gain mentality.
Luckily we found another hotel within the hour.
Booking.com
Booking.com
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