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“No Restaurant or Bar open, Air Con not working. Rude staff”

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Amarante Golf Plaza
Ranked #18 of 24 Hotels in Sainte-Maxime
Reviewed October 26, 2013

The title says it all really.

Although advertised as having dining and bar facilities they didnt when we were there. We had to go drive into town to eat and drink.

The aircon in our room didnt work and it was uncomfortably hot.

On departure when we suggested that we might expect a small gesture of a discount, say, not paying for a breakfast (20 Euros pp) for one of the days that we stayed there...they offered to call the police if we did that ??!

Unfortunately in our experience of much travelling, staying and eating and drinking in France, this place was a classic example of what the French hospitality/hotel/restaurant industry is very poor at which is of turning a negative into a positive.

They would rather starve, go bankrupt and put their family out on the street than knock off a single euro by way of an apology when anything goes wrong.....because when it goes wrong, its always the customer's fault and never theirs.

Sad really, because with a different attitude and if they lifted their game a bit this place could be ok really.

We will never go back to this hotel.

  • Stayed: October 2013, traveled with friends
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1  Thank Freddy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 - 40 of 592 reviews

Reviewed July 24, 2013

This hotel is the worste hotel i have ever been to.
the staff is so unpolite and refusing to help, that it is impossible to deal with them. A girl named Audrey at the reception was so mean that we were astonished; when we said there were bedubugs she looked and said: well what do you expect.
Really, the worste structure i ve ever been, and so expensive for what you get.
They even made us pay the room twice saying it was a mistake, and then refused to refund.
Really, i would sue them for giving such services.

Room Tip: Go to another hotel. or sleep in the street, still better then amarante
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  • Stayed: July 2013, traveled as a couple
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3  Thank manuuwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Bit of a climb to get there and the car park entrance/exit is very narrow and nerve racking, but the foyer is impressive and check-in very straight forward.
We had a lovely room, well fitted with a balcony and a stunning outlook over the golf course, town and bay. We took a water taxi over to St. Tropez for dinner so can't comment on the standard of cuisine in the hotel, but they were very helpful in taking us down to the waterfront.
The bar was empty on our return and we needed to get someone to serve us, but breakfast the following morning was adequate.
Only one night's stay, as we were travelling on the next day and it seems a rather impersonal establishment, but pleasant enough and we'd certainly consider staying there again if in the area.

Room Tip: Get a room with a balcony overlooking the bay.
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  • Stayed: May 2013, traveled with friends
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2  Thank Lancerlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

Horrible experience. Ant infestation throughout bed. Shower ran cold with intermittant scalding water. There was someone's hair hanging in the shower. The robe they provided had a stain running along the side. Management only gave excuses; rarely provided solutions.

Room Tip: Make sure your room is high up and be careful because there is no hot water if the hotel is empty. I...
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  • Stayed: April 2013, traveled as a couple
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2  Thank amirsani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2012 via mobile

We have been there only for 1 night with our small dog. The view from the room and hotel entrance is beautiful. The swimming pool was clean and has a relaxing ambience. I have positiv rememberings about the room service and brunch on the sunny terasse with the sea and green panorama. Can't understand some of the reviews. We were there by car, the hotel is on the hill (that's why the view ;-)

  • Stayed: March 2012
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1  Thank melikestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012

The bed bugs were biting the h3ll out my wife and myself. We had to sleep in the bed fully clothe. Dont go there... The breakfast sucks!! There are only 3 or 4 cabs for the whole city. Rent a car because the hotel bus stop running at 10 or 11pm. There is one lady working at the front desk that needs to be fired as she is very rude.

One more thing the gym is not a gym... the equipment is from the 1970's and broken.

  • Stayed: August 2011, traveled as a couple
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3  Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

The place was beautiful. Every room has a balcony with great views! Pool is very nice, staff isnt exactly jumping at the chance to help. Everything is pricey (continental breakfast is 20 euros a person). We parked for free on the road instead of paying for the underground parking.

  • Stayed: August 2011, traveled as a couple
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1  Thank Owleebrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amarante Golf Plaza

Address: 130 avenue Celestin Montcocol | Domaine du Golf, 83120 Sainte-Maxime, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Sainte-Maxime
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Sainte-Maxime
Price Range: $221 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amarante Golf Plaza 4*
Number of rooms: 94
Official Description (provided by the hotel):
The Amarante Golf Plaza hotel, located on the top of Sainte Maxime' hill is facing the Saint Tropez bay. The property includes 94 rooms and suites, all overlooking the golf course and sea view, 1 restaurant, "Le Relais Provence" with a mediterranean cuisine, 1 bar, meeting and banqueting accomodating up to 150 persons, 1 spa including 10 cabins for massage, 2 swimming pools + 1 reserved for children, hammam, sauna, gym room and tennis court and the golf course's Club House with one restaurant and bar ... more   less 
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Also Known As:
Amarante Golf Plaza Hotel Ste-Maxime
Amarante Hotel Ste Maxime
Amarante Hotel Plaza

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