Stayed at La Voile d’Or - Sept 2011, at £700 per night in deluxe room. We had certain expectations of standard given cost. Was very disappointed. In order to be discrete, I asked for the manager when paying the bill, and was told he is not available and that I had to pay in full and report any issues on a ‘feedback’ form where the manager will contact me. He did not. I wrote to him by email care of reception to chase a reply on three occasions where the reception said all they can do is given him my email…. Well in a modern world discrete is out of date and here’s trip adviser to communicate to all concerned.
1. The bed sheets were rough.
2. The mattress had little give / support and was lumpy
3. The pillows were poor and hard [with no alternative softer selection in the room] such that we awoke with ear ache.
4. The toilet lid had to be held up with one hand whilst in use
5. The Mini bar door had to be forced into cabinet surround to ensure fridge closed, then this was hard to open as Mini bar handle was hanging off. Failure to force shut fully caused the Mini bar to defrosted and pooled water over floor area twice which I mopped up.
6. Shower temperature is not constant
7. The general décor was ‘tired’.
8. Upper pool only had broken parasols and staff with bad attitudes needed several reminders to bring one from lower pool.
Our issues may well be acceptable in a £100 per night accommodate, but £700! Summary – go elsewhere. This hotel perhaps once accommodated a good accolade – but clearly when we went – expends no effort to convey.
To the hotel – I did warn you I would post this in the beginning of the holiday season if you gave me no courtesy of a formal reply.
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- Also Known As:
- La Voile d`Or Hotel St-Jean-Cap-Ferrat