My wife and I stayed in room number 223 for seven nights in August 2012. We had booked a double superior studio room at a rate of £80 GBP per night via booking.com and were disappointed to see the hotel take £45 extra out of my bank account, they blamed this on the exchange rate and wouldnt refund this.
Upon arrival, the reception area is very small and if there is four or so people there with cases and bags, you can expect to que outside of the front door. When we got to our room, the sense of disapointment set in as the room was much smaller than the promotional photographs portray. There were two dead bugs swatted on the white walls, there was no mirror apart from a small head mirror above the sink in the bathroom. There was no hairdryer in the room, so I went to the reception to request one, for a 120 bedroom hotel, the receptionist informed me there was only 6 hairdryers for all the guests to share, we were lucky to get one. However, the one we used was hopeless as the thermostat constantly switched itself off after 5 seconds and we had to wait 60 seconds for it to switch back on.
The TV was a pathetic 15 inch screen on the wall, with no channels of interest to watch, certainly no english language channels. The kitchennete had a microwave, a fridge, a sink and a coffee machine...but no kettle or toaster. So the only benefit for us was using the fridge to keep drinks cool.
Two built in wardrobes had 8 coathangers between them and no drawers at all, so we lived out of our suitcases for the week. The bathroom was small with a shower over the bath, however the shower was attached to the wall at knee height for a reason I sincerely cannot fathom. When I asked the receptionist what made the room superior, she said it was purely the fact it had a bath.....which we never used, who would in 35 degree heat.
Now the housekeeping situation is an absolute mystery. If you stay for three nights, the room is cleaned every day, if you stay between 4 and 8 nights, the room doesnt get cleaned at all, no new towels, no clean bed linen. no new toilet rolls, no floor mopped and no bins emptied.
However you can pay fifteen euros to get the room cleaned or five euros for new towels. There is a bin area on the ground floor if you want to empty your bins yourself, so occasionaly we saw guests walking the corridors or in the lift carrying bags of rubbish around.
Now the bathroom has no ventilation as it is on the inside of the room, therefore the room smelt dank and musty and the shower curtain had mould on the bottom of it. The lift which people have spoke of in many reviews is extremely slow and we used the stair well more often than not. Regarding the staff, the female reception staff seemed pleasant enough although the male night staff were ignorant and unhelpful.
Our room did have a balcony, although it is extremely small and would struggle to house a single chair ,it has a great big fan/extractor like contraption on it blowing hot air all over the balcony, therefore rendering the balcony useless.
The much talked about pool on the roof is probably the most disappointing feature after the rooms, it is approximately 8 foot by 20 foot long, and has a pool side area just about big enough for 4 or 5 people to put a towel down to sunbathe. No furniture at all, so dont be fooled by the photograph.
If we had payed say £50 a night, I would have thought that was an adequate and appropriate price to pay, but to charge £80 seems a liberty even if we did go in the peak of summer.
We didnt have a car, but there was a constant sign on the reception desk saying 'car park full'.
As this is a fair and balanced review and not a witch hunt, I'll now mention the best parts of this hotel. We were extremely pleased to see the room had good working airconditioning system which we had on non stop, if not for that, I dont think we could have survived.
The location of the hotel is fine, 2 minutes walk to the old town with all of its bars and restaurants, 2 minutes walk to a tram stop, but all of these reviews which say the beach is a 10-15 minute walk away, dont believe it, it took a good 30 minute gentle stroll for us, at best.
Now when you check in, the receptionist gives you a piece of papar with a wifi password and username on it. The wifi was easy to use and the strength if signal was good, good enough to browse the internet but not to watch videos or download anything. We had two fones and a laptop connected to it.
The best feature of the room was the bed, a nice double sized memory foam mattress greeted us every night, we had feared we would get two single beds pushed together with a double sheet on top. Room 223 also faces the rear of the hotel so it was quiet, and not facing the main road.
So there you have our honest review of the hotels best bits and faults. Do yourself a favour though, they dont deserve your money, keep on searching and get somewhere else, unless you can haggle them down to £50 per night tops!!!
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- Also Known As:
- Adagio Access Nice Acropolis Hotel Nice
- Citea Hotel Nice
- Citea Nice Acropolis