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“Hyatt Regency Nice -over priced hotel”

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Hyatt Regency Nice Palais de la Mediterranee
Ranked #3 of 203 Hotels in Nice
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 13, 2014

Your take on this hotel depends on the quality of other hotels you have stayed in.
Reserved through their website a partial sea view room at the price of $500 per night.
The room was small and did not have enough space for 2 luggage, two twin beds and 3 other small bags.I had a suitcase on a chair and one suitcase stand. Other luggage on floor and tables. It claims to be non-smoking hotel but if you open your door to walk out onto your balcony the smoke from people smoking drifts into your room.The shower was a small rounded corner shower . If you bent over it might be hard to get back up. The water would be warm during shower then all of a sudden go to very,very hot then back to cool. They had a rubber sheet on bed. I could not figure out why I was waking up sweeting in the morning!
The T.V. had one British channel and the rest are French and other languages.
The breakfast buffet had so much grease and oil on the food I was shocked. The cost is 56 euro for two which is around $85 American. They do have a lovely pool . The concierge is excellent. The breakfast staff is excellent. The front desk is also good. The lobby is beautiful when you walk in to the hotel and it is in the middle of lots of restaurants.
I expected more for the price.At least a shower that was not for a small child! All I know is that I would never recommend this hotel or return to this hotel.

Room Tip: I think the higher you go the better the view.
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  • Stayed: April 2014, traveled as a couple
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3  Thank hubblerock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 16, 2014

Dear Madam,

We would like to sincerely thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear that you enjoyed the professionalism of our staff, especially our Concierges and Breakfast staff. Nevertheless, we are absolutely sorry to hear about your disappointment and we would like to express our most sincere regrets that we did not meet your expectations.

We have taken into consideration all your remarks that we have shared with Managers concerned in order to take the necessary steps and ensure that such a lack of service does not happen again, and especially with the technical department.

Please be assured that we pay all our attention to your comment and feedback to improve our quality of service and that your comfort and satisfaction are our main preoccupations.

Should you ever reconsider coming back to Nice, please contact us directly according to the email we sent you and we will be very pleased to welcome you back at Hyatt Regency Nice Palais de la Méditerranée.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,155 - 1,161 of 3,118 reviews

Reviewed May 10, 2014

This is one of those rare hotels that gets almost everything right. We stayed for three nights this week (early May), and were very impressed. All the staff were helpful and friendly, but special mention must go to the concierges who were infinitely patient and knowledgeable. We were upgraded from a standard room to one with a partial sea view (interrupted only by the original facade of the building, behind which this modern hotel has been built) and a lovely balcony. We used most of the facilities, including the restaurant and bar (excellent), and the combined indoor and outdoor pool. The breakfast was also first-class. We would recommend this hotel and would stay there again.

Room Tip: If booked in a standard room, telephone in advance and ask for an upgrade if available.
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  • Stayed: May 2014, traveled as a couple
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2  Thank MarkLondonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 14, 2014

Dear Guest,

We sincerely thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear that you had an excellent stay and that you especially enjoyed the professionalism of our staff and of our Concierges, the comfort of your partial sea view room and your dining experience in our Restaurant-Bar-Terrace. Indeed, our Executive hef Cyril Cheype offers a Mediterranean refined cuisine inspired by the seasons and the local products. The panoramic view from our terrace located on the third floor of our hotel is absolutely amazing.

We thank you for your recommendation and will be very pleased to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay on the French Riviera and in Nice.

Best regards,

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Reviewed May 6, 2014

I booked this hotel for celebrating my Birthday. When we arrived they had Marathon there and i was in a taxi for 1 h and had to walk 800m to the hotel meaning i paid 100 euro for this with a 800m walk. I called the hotel the day before without them giving me any information about this. When i checked in as a hyatt member they gave me a shabby old room(3 star class) I was upset about this cause i had contacted the hotel about my stay and celebrating my birthday in good time. Their systems where actually down in whole france so they had some problems that day that i can accept. Still the welcoming was very poor. Pedro the Manager tooked care of this and really helped out after i gave my feedback to the hotel. Pedro made my trip better! I was upgraded to a better room. Overall the service after the checkin was very good. Breakfast would of been nice eating outside but it was a bit cold in the morning. I still think the hotel need to renovate to keep a good standard. Some places look really shabby and not that modern.

Room Tip: Keep away from the King room with bad view to some really bad builidngs.
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  • Stayed: April 2014, traveled as a couple
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3  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 30, 2014

Dear Guest,

We sincerely thank you for your review on TripAdvisor following to your recent stay at Hyatt Regency Nice Palais de la Méditerranée.

That was a pleasure to welcome you to celebrate your birthday and we are absolutely sorry to hear about the inconvenience you experienced at your arrival due to the Marathon of Nice taking place just near the hotel. Concerning your check-in and your room, indeed we had some issues with our electronic system this morning and we sincerely apologize for this welcome which did not meet your expectations. We are very pleased to hear that Pedro, our Front Office Manager, took care of your request and that you really appreciated the upgrade in a most beautiful room. We thank you for your feedback regarding our city view rooms which are not renovated, please be assured that we pay all our attention to your comment as your satisfaction and comfort are our main preoccupations.

We will be very pleased to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay in Nice and on the French Riviera.

Best regards,

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Reviewed April 29, 2014

Let's start by noting that I am not a Hyatt member but I joined the program when I booked the room. At check in they upgraded me without any prompting on my end. Nice surprise! The room was spacious with a nice balcony and partial sea view. No coffee maker in room but it is Europe...

The pool is worth noting too. It's on the third floor with indoor/outdoor access. Lounge chairs for when the sun is hitting and an open air restaurant lounge overlooking the sea. Excellent food too!

The location is ideal for crossing the street and walking/ running/ biking/ roller blading along the waterfront. You can go for a few miles towards the airport or towards the Port. Great people watching! Also, the location is an easy stroll to the old city and museums/shopping.

  • Stayed: April 2014, traveled solo
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4  Thank gimmefivebend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediapalais, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 6, 2014

Dear Guest,

We sincerely thank you for your review on TripAdvisor.

We were very pleased to welcome you at Hyatt Regency Nice Palais de la Méditerranée and that is a pleasure to hear about your satisfaction. Indeed, we are very pleased to hear that you enjoyed your stay and more especially the quality of our service, our central location on the Promenade des Anglais, our indoor and outdoor swimming pool and the comfort of your room.

Concerning the tea and coffee making facilities in your room, indeed, this is not a standard amenity in all our rooms’ categories but we invite you to ask our Housekeeping for a kettle. We will be very pleased to bring one in your room on request.

We thank you for your recommendation and hope to welcome you back very soon at Hyatt Regency Nice Palais de la Méditerranée.

Best regards,

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Reviewed April 29, 2014

The hotel's welcome is very good and they genuinely seem interested in their patrons contentment. Situated on the main beach road they have a private section on the beach for food and drinks, ( not a sandy beach, mainly pebbles)
The room with a sea view has some quirks, the first is there are no curtains, instead the room has an electronically controlled outside blind. It isn't as good as curtains as there is no soundproofing and it is noisy to operate if sharing the room, it also doesn't give you a total blackout effect for sleeping. On the subject of soundproofing there is a second door that separates the rooms bathroom and bedroom from the main corridor reducing the noise from the passing guests. The last comment would be about the toilet which is in its own cupboard, again good for privacy when sharing but a little claustrophobic!
Overall a good hotel

Room Tip: Go for a high floor to avoid noise from the pool and dining area in the courtyard
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  • Stayed: April 2014, traveled as a couple
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3  Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 9, 2014

Dear Guest,

We sincerely thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

That is a pleasure to hear that you really enjoyed your stay in our property and more especially our welcome. Indeed, we have a partner private beach located on the Promenade des Anglais a few steps away from our hotel. We invite you to reserve your sunbed with our Concierges at the preferential day rate.

We thank you for your comment concerning the curtains and outside blond, please be assured that we pay all our attention to your feedback: your satisfaction and comfort are our main preoccupations.

We will be very pleased to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay in Nice and on the French Riviera.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

Stayed for 5 nights, had a quiet room. The whole experience was fantastic, the service, location and facilities. The food I have to say, is now at the top of my list and will take some beating. I would definitely go back and have started to plan that already!

Room Tip: I don't think you will get a bad room to be honest.
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  • Stayed: April 2014, traveled as a couple
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1  Thank Funkyfrogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediapalais, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 6, 2014

Dear Guest,

We thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear that you had a perfect and comfortable stay and that you enjoyed the whole experience in our property, from the quality of service to our central location and Mediterranean gastronomy.

We sincerely thank you for your recommendation. That will be a pleasure to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay on the French Riviera.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

a beautiful hotel with access to most of the attractions,rooms were beautiful,bathrooms were luxurious,we mostly walked to most of the places,the only bad experience we had at the hotel is when we asked for a club sandwich and specified that we DO NOT EAT PORK,we were served pork,we just guessed that its pork before we tasted it and called room service,our sandwiches were replaced immediately and the server apologised for his mistake,they must take guest preference very very seriously..over all a good hotel and also very accessible

Room Tip: ask for room with a good view
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  • Stayed: March 2014, traveled as a couple
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2  Thank HotelEEFA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded May 6, 2014

Dear Guest,

We thank you for your review on TripAdvisor.

We were very pleased to welcome you at Hyatt Regency Nice Palais de la Méditerranée and that is a pleasure to hear that you enjoyed your stay and more especially our central location, which is absolutely perfect to discover Nice and the French Riviera, your comfortable room and luxurious bathroom.

We sincerely apologize for the inconvenience you experienced with our Room service and the club sandwich you ordered. Please be assured that we pay all our attention to your comment and that we take the necessary measures to ensure that this does not happen again. Your comfort and satisfaction are our main preoccupations.

We hope to keep your confidence and will be very pleased to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay in France and on the French Riviera.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Nice Palais de la Mediterranee

Address: 13 Promenade des Anglais, 06000 Nice, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nice
#1 Business Hotel in Nice
#1 On the Beach Hotel in Nice
#2 Green Hotel in Nice
#2 Luxury Hotel in Nice
#4 Romantic Hotel in Nice
Price Range: $171 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Nice Palais de la Mediterranee 5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Le Palais De La Mediterranee Hotel Nice
Palais De La Mediterranee Hotel
Palais De La Mediterranee Nice

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