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“invisible 'sea view'”

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Hyatt Regency Nice Palais de la Mediterranee
Ranked #2 of 204 Hotels in Nice
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 3, 2013

We had booked two 'deluxe sea view' rooms. These were expensive, and required complete payment in advance. We were greatly looking forward to our stay at the Palais de la Méditerranée. However, our rooms turned out to be a bitter disappointment. Looking forward to a refreshing sea view, to help our recovery from illness, we found that, from most locations in the room, the sea was invisible. You could catch a narrow and faraway glimpse of the sea only by standing to the left of the window and craning the neck to the right. The view out of the window was of other windows which overlooked one's own. When we complained about this, we were offered the opportunity of looking at another room. There was only one room available which faced the sea, and it was on a different floor, whereas we had specified on booking, several weeks earlier, that we wished our rooms to be as close together as possible (because of a very elderly relative). All this was very upsetting at the end of a long train journey to Nice. The desk staff said that there was a warning on the website about the fact that not all 'sea view' rooms actually faced the sea. However, the only sentence I can find on the website is one in which the English is incomprehensible: 'According to the floor, the Deluxe sea view rooms have a face sea view either aside'. ?? The desk staff also said that our rooms were definitely categorised as 'sea view'. Having taken a photograph directly in front of the window, I attach it herewith, and simply invite people to make their own judgement. I think that most reasonable people would have difficulty in categorising this view as a 'sea view'.

In many ways, the Palais de la Méditerranée offers guests a wonderful experience. The staff are well trained, helpful, and professional. However, there is a lack of transparency in the marketing of these rooms. All of the photographs of deluxe rooms, on the website as well as in the brochure, give the impression of a lovely, direct sea view. Why not recognise the disparity between rooms by having two different prices - one for the facing view, and then a lower price for the sideways view? Many hotels do this. That way, there is transparency from the start, and the customer knows what to expect. It seems crazy to entice people with the view, and then disappoint them the very moment that they arrive. Why not be explicit about the fact that the sea cannot be seen except by advancing to one side of the window or balcony, and then leaning to the right or left in these rooms? (Even then, only a narrow strip of sea can be discerned). In compensation, the hotel could then promote some of the possible advantages of being at some distance from the sea (e.g. much reduced traffic noise).

Because of feeling that the hotel had raised expectations which it could not deliver, and because of our deep disappointment with the two rooms allocated to us (and the hotel's inability to find a satisfactory alternative), I would not wish to stay at this hotel again - at least, not unless it changes its marketing policy to one of much greater transparency.

  • Stayed: March 2013, traveled with family
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8  Thank Ridges012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,314 - 1,320 of 3,010 reviews

Reviewed April 2, 2013

Altough I prefer staying in hotel on another location than the promenade des anglais (whic for me is just a very busy hectic street with sea view) I had a very nice stay in the palais de la mediterranee. The hotel isn't a palace in teh sens of a Belle Epoque hotel like the Negresco, howver has a great palace service ! The stay was just pefect in all its way. No faults.. I missed the charm of a hotel like La Perouse but for a demanding traveller this hotel is a great choice in all respects. I will come back again. Pitty teh hotel is no longer part of the Leaders club.

  • Stayed: April 2013, traveled on business
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Thank Olivier P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

Just back from a four night stay at this wonderful hotel. A tricky start, my wife's suitcase was taken by another passenger at Nice airport, but this was smoothed over by Vincent, the excellent concierge who liaised with the airport to ensure its safe return on day two. The bedroom was great and the bed exceptionally comfortable. The toilet was separate to the bathroom and our only slight complaint is that it didn't have a wash basin. We had breakfast included in our stay and we were impressed with the excellent choice and quality of the food. All the staff were really attentive and friendly and a credit to this wonderful hotel. Our Hire Car allowed lovely trips out to San Remo, Monaco, Port Grimaud and St Tropez. Would definitely be tempted back!

  • Stayed: March 2013, traveled as a couple
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1  Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

It bills itself as a five star luxury hotel, and the Palais de la Medterranee achieves that standard.

We checked in late after a particularly trying journey (got off the train at the wrong station and it all went downhill from there...) However the checkin clerk made us feel very welcome and personally accompanied us to our room.

The suite (No 705) was very large - about twice the floor area of adjacent suites - and included a balcony looking into the atrium. Sea views were limited to glimpses from the high-set bedroom window and between the front columns from the balcony.

The bedroom had a king size bed (very comfortable), TV, coffee machine, elaborate telephone and more cupboards and drawers than we could fill. There was a high quality clock/radio with Ipod dock that filled the room with music. The adjacent bathroom was very large, with bath, separate shower and two vanity basins. It was extremely well appointed with amenities even including a bath flower and pumice stone. The shower had a lot of jet nozzles but were never worked out how to use them - some instructions would have been handy.

The lounge had a big TV with DVD player, There were two sofas and an arm chair. All in all, the suite was excellent.

We had room service once, and were very pleased with the service, quality and presentation of the food. We had dinner one night in the hotel restaurant - it was very good, not exceptional but certainly nothing to complain about.

Checkout was quick and efficient. The concierge called a taxi for us and offered coffee while we waited.

We don't normally stay in luxury suites - this was a "splurge" for us. However we could get used to it very quickly. We were very pleased with our stay at the Palais de la Mediterranee, and would happily stay there again.

Room Tip: We had suite 705, which (from the floor plan) was twice the size of adjacent suites.
  • Stayed: March 2013, traveled as a couple
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1  Thank PerthTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

Beautiful hotel at the seaside of the Cote d'azur. Beautiful rooms but I would recommend staying on the 9th floor in order to enjoy a nice view. Staff was really nice, gave some good recommendations of places to visit. Room was clean, couldn't find anything wrong. Breakfast was delicious and organic which we really appreciated.
We can only recommend this hotel!

Room Tip: Choose the 6th or 9th floor in order to enjoy a nice view.
  • Stayed: April 2012, traveled as a couple
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Thank DavidColoury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing coordinator at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded March 29, 2013

Dear Guest,

We really thank you for your review on TripAdvisor. It was a pleasure to welcome you and we are very pleased to hear that your stay was amazing, especially our seaside location and breakfast.

We thank you for your recommendation and hope we will get the chance to welcome you back very soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

Just finished a three night night stay. The hotel is situated directly across from the sea. The standard room was a nice size with a large clean bathroom with separate shower and bathtub. The room also had a balcony. We didn't have a sea view. I would recommend trying to get a room with a view. Turn down service with a sweet treat was a nice added touch. Breakfast was ample with a large selection of pastries, cereals, hot foods and beverages. I had no problem with room service as some others have mentioned. The order was delivered within 30 minutes and the service was great. The staff was friendly and helpful especially the concierges and reception desk. However the doormen/valet were not helpful at opening doors. Several times we walked through the side door and they were talking to each other and never attempted to help with the door.

The hotel is a 10 minute walk to the train station. Close to the sightseeing bus and little train pickup points and near shopping and numerous restaurants.

I will recommend this hotel to anyone I know visiting Nice.

  • Stayed: March 2013, traveled with friends
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1  Thank ReeReeB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing coordinator at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded March 29, 2013

Dear Guest,

We thank you for your review on TripAdvisor, following to your stay at the Palais de la Mediterranee.

We are very pleased to hear that you enjoyed our central location, rooms, breakfast and room service. We were very pleased to welcome you and we are absolutely sorry to learn that you were really dissatisfied by our Valet service. I address your concerns to our Head Concierge. We will pay attention to avoid this type of incident in the future.

We hope to welcome you back for your future stay at the Palais de la Mediterranee.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

Stepping out of your hotel and greeting the sea really makes the hotel experience that much better. Was in Nice on business and stayed here for 2 nights. The hotel is of course, luxury grade so my expectations were similarly raised. Overall I think it met my expectations. Rooms and facilities were all as expected, the only noticable flaw is the slightly snooty attitude of the service staff, which should be improved upon.
Be aware that city room views are often of surrounding neighbourhoods which are not very picturesque, a pity given the area you're in.
It's an easy 10-15min walk to the markets and the main shopping areas. You're practically surrounded by eateries, so if you're not in the mood for paying top dollar for your meals, you have any other choices nearby.
All in all a good stay.

  • Stayed: October 2012, traveled on business
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1  Thank lipita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing coordinator at Hyatt Regency Nice Palais de la Mediterranee, responded to this reviewResponded March 29, 2013

Dear Guest,

We really thank you for you review on TripAdvisor.

We are very pleased to hear that we answered to your expectations in terms of facilities and central location in front of the sea. I noted your comment concerning our service, I will share it with all of our staff members and we will pay attention in improving it. Concerning our city view rooms, the city view changes according to the floor of your room.

We thank your for your feedback and hope we will get the chance to welcome you for your future stay at the Palais de la Mediterranee.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Nice Palais de la Mediterranee

Address: 13 Promenade des Anglais, 06000 Nice, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Nice
#1 Family Hotel in Nice
#1 Business Hotel in Nice
#2 Luxury Hotel in Nice
#2 Green Hotel in Nice
#4 Romantic Hotel in Nice
Price Range: $181 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Nice Palais de la Mediterranee 5*
Number of rooms: 187
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Also Known As:
Le Palais De La Mediterranee Hotel Nice
Palais De La Mediterranee Hotel
Palais De La Mediterranee Nice

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