We had booked two 'deluxe sea view' rooms. These were expensive, and required complete payment in advance. We were greatly looking forward to our stay at the Palais de la Méditerranée. However, our rooms turned out to be a bitter disappointment. Looking forward to a refreshing sea view, to help our recovery from illness, we found that, from most locations in the room, the sea was invisible. You could catch a narrow and faraway glimpse of the sea only by standing to the left of the window and craning the neck to the right. The view out of the window was of other windows which overlooked one's own. When we complained about this, we were offered the opportunity of looking at another room. There was only one room available which faced the sea, and it was on a different floor, whereas we had specified on booking, several weeks earlier, that we wished our rooms to be as close together as possible (because of a very elderly relative). All this was very upsetting at the end of a long train journey to Nice. The desk staff said that there was a warning on the website about the fact that not all 'sea view' rooms actually faced the sea. However, the only sentence I can find on the website is one in which the English is incomprehensible: 'According to the floor, the Deluxe sea view rooms have a face sea view either aside'. ?? The desk staff also said that our rooms were definitely categorised as 'sea view'. Having taken a photograph directly in front of the window, I attach it herewith, and simply invite people to make their own judgement. I think that most reasonable people would have difficulty in categorising this view as a 'sea view'.
In many ways, the Palais de la Méditerranée offers guests a wonderful experience. The staff are well trained, helpful, and professional. However, there is a lack of transparency in the marketing of these rooms. All of the photographs of deluxe rooms, on the website as well as in the brochure, give the impression of a lovely, direct sea view. Why not recognise the disparity between rooms by having two different prices - one for the facing view, and then a lower price for the sideways view? Many hotels do this. That way, there is transparency from the start, and the customer knows what to expect. It seems crazy to entice people with the view, and then disappoint them the very moment that they arrive. Why not be explicit about the fact that the sea cannot be seen except by advancing to one side of the window or balcony, and then leaning to the right or left in these rooms? (Even then, only a narrow strip of sea can be discerned). In compensation, the hotel could then promote some of the possible advantages of being at some distance from the sea (e.g. much reduced traffic noise).
Because of feeling that the hotel had raised expectations which it could not deliver, and because of our deep disappointment with the two rooms allocated to us (and the hotel's inability to find a satisfactory alternative), I would not wish to stay at this hotel again - at least, not unless it changes its marketing policy to one of much greater transparency.
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- Also Known As:
- Le Palais De La Mediterranee Hotel Nice
- Palais De La Mediterranee Hotel
- Palais De La Mediterranee Nice