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Savings alert! 28% below average rates

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Reviews (945)
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All reviewsprivilege roomtrain stationold townroof terracestandard roomrecommend this hotelbreakfast staffpedestrian areashort walknespresso machinethe air conditioningplace massenawell located hotelrue massenaexcellent locationrestaurants and shopsrooms are small
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6 - 11 of 945 reviews
Reviewed May 29, 2018 via mobile

Avoid the side of the hotel where you can see the Intermarch sign!

I have stayed here 3 times since 2016 and have been happy with the hotel but this was appalling!

Apparently these early morning deliveries used to happen at 4 am so the Hotel says this is an improvement!

The receptionist said they can’t do any more because “this is France”.

Stayed: May 2018, traveled solo
Thank StevoRocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rozenn P, Manager at Mercure Nice Centre Grimaldi, responded to this reviewResponded May 31, 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience during your last visit ! It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will give you a room on the other side in order to avoid any inconvenience related to deliveries .
I think the receptionnist wanted to inform you that in Nice, morning deliveries rules specify that it is allowed from 5am.

We hope to welcome you back despite this disappointment.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2018

Walking distance to everything...train station, old town, etc. Comfortable and clean rooms. Some front desk team members not very helpful but most were very nice and offered help when asked. Business or pleasure this hotel is a great choice.

  • Stayed: May 2018, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rozenn P, Manager at Mercure Nice Centre Grimaldi, responded to this reviewResponded May 14, 2018

Dear Guests

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2018 via mobile

Lets be honest a four star hotel standard is different in different countries, even cities. Rooms in this hotel were really tiny, amenities were almost non existing, apart from a soap bar and a gel dispenser in the shower. We asked for body lotion but it was not available. Beds were not very comfortable, too hard. Few days later we went to another 4 star hotel in Genova and it felt like a palace. On the bright side staff was friendly and hotel was quite central located.

Stayed: May 2018, traveled with family
Thank jon_alfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rozenn P, Manager at Mercure Nice Centre Grimaldi, responded to this reviewResponded May 14, 2018

Dear Guest,

Thank you for taking the time to share your feedback.

All our rooms are different by the size because of the building !
The amenities you are talking about are the Mercure Standard but actually it could be different in different countries!

I am glad that you enjoyed the kindness and professionalism of our team

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2018 via mobile

We arrived earlier than check in time but a very pleasant receptionist let us book in early. Really appreciated that. Our room was on the small side but scrupulously clean+ adequate. Only complaint , as is the case with most Mercure hotels , the shower is hand held which makes it difficult to use. We were there for a week + the bed was changed frequently. We enjoyed a few sunny evenings on the lovely roof terrace. Very convenient for restaurants + promenade. The airport bus - no 98 - is only 5 minutes away. We chose not to have breakfast as we felt it was very over priced .
The only negative - apart from the nice receptionist on arrival , we didn't find reception friendly or helpful. In fact on most occasions, particularly evenings, there was no one to be seen at the reception desk which I think could compromise security.

Stayed: April 2018, traveled as a couple
Thank 70yvonne70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rozenn P, Manager at Mercure Nice Centre Grimaldi, responded to this reviewResponded May 14, 2018

Thank you so much taking time to leave your comments regarding your stay!

All our showers are equiped with a rainshower, didn't you see it?
We also have some rooms with baths may be you had this type !

You enjoyed our terrace : the perfect place to relax after a busy day!

We hope to welcome you back

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2018

Friendly reception , modern rooms but small with not much room to move about. Compact but modern bathroom , pressure could have been better in the shower , shower gel provided but no shampoo or lotions. We loved the fact you could walk out to the seafront in under ten minutes and probably the same distance to the old town. It was an easy walk from the the train station too. Restaurants are all around with a handy supermarket next door to the hotel. Breakfast was very good with plenty of choice but beware if it's not included in your room rate the price is steep at €18.90 each. We enjoyed our stay in Nice and made use of the sun terrace on a couple of afternoons which was lovely and peaceful and tucked away out of the wind. A good well priced and well placed hotel.

Stayed: April 2018, traveled as a couple
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rozenn P, Manager at Mercure Nice Centre Grimaldi, responded to this reviewResponded May 1, 2018

Dear guests,

We very much appreciate your comments regarding your stay in our hotel.

It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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