This hotel is extremely impolite and rude. While guests are not allowed to cancel a booking within 24 hrs of check-in, the hotel called us and threatened to cancel our booking right when we were 30 min away from it. We had just came here after ship, after flight and tram and TER, and we were exhausted and just one step from making it to the hotel. Then they called and said one of our credit cards did not go through and they said in the most impolite manner: I have to cancel your booking. It was last minute and as guests, we felt very imbalanced in terms of power. Although in the end fortunately another card went through and we successfully checked in, we are astonished by the reception guy’s threat to cancel our booking so very last-minute, leaving us barely any other choice.More
- Free Wifi