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“Ok, not great” 3 of 5 bubbles
Review of Mercure Nice Centre Notre Dame

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Mercure Nice Centre Notre Dame
Ranked #35 of 204 Hotels in Nice
Espoo, Finland
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Ok, not great”
3 of 5 bubbles Reviewed September 3, 2013 via mobile

Stayed for two nights for vusiness purposes. A bit cosy place. Location is excellent if you need train. Ten minutes walk to promedade, not so far. Room was quiet no complains on that. Breakfast was ok as well.

Stayed June 2013, traveled on business
Helpful?
Thank Janneki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Assistante de Direction at Mercure Nice Centre Notre Dame, responded to this review, September 10, 2013
Dear customer,
thank you for having given your impression about your stay. We hope having the pleasure of welcoming you on a next trip to Nice in our hotel,

best regards
Eva Emmanuelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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994 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
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Porto Alegre
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

The hotel is perfectly located, 50m from Av. Jean Medecin. Parking in the street is almost impossible and the parking the hotel indicates is really expensive. So if you are driving, keep that in mind.
The hotel is really good, modern, clean and confortable. Staff is very friendly and ready to help in everything they can.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MathiasModena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 27, 2013
Google Translation
Chers clients,

Je vous remercie pour ce retour, et espère vous revoir très vite dans notre hôtel ou bien dans un autre hôtel Mercure,

Bien cordialement,

Bernadette D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 23, 2013

Well located hotel - about 5 minute walk to the train station where you can get the 99 bus to the airport (6 EUR one way). About a 10/15 minute walk to the Old Town/Promenade. The tram passes by the hotel, 1.50 EUR for a journey - good value.

Nice rooftop pool but difficult to get a lounger during the day as it is a small area. We usually went up to the pool around 6pm each evening - guaranteed a lounger at that time and still very hot.

We were upgraded on arrival to a Mercure Prestige room which included free soft drinks and Nespresso coffee maker. That was a bonus!

Stayed for 5 nights - no complaints.

Returned for 1 night at the end of our holiday. Girl checking us in told us that breakfast is served between 6.30 -11am etc.....went for breakfast the next morning, girl at desk took our room number and welcomed us. Checked out of hotel a while later and we were asked if we availed of the breakfast - we said we had, only then to be told that would be 36 EUR for the two of us! We didn't know that the breakfast was not included. We assumed because the girl checking us in told us where breakfast was, the times etc that it was included. Bad form - she should have notified us that we would have to pay . Only bad thing to report about this hotel, everything else was fine.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hotel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 27, 2013
Dear guests,
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken.

Looking forward to welcoming you shortly in our hotel or in one of the hotels of the Mercure network.
Yours sincerely,
Bernadette D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

Arrived at 10.30 am to be told that there was no possibility of a check-in before 2pm: 'hotel policy'! Otherwise the reception staff were very accomodating, helpful, and efficient. The roof-top pool is lovely.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Irelandabu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 20, 2013
Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network or in Nice,

Yours sincerely,

Bernadette D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

good hotel; friendly staff; average breakfast; good daytime shopping location
poor outside evening location [drunks etc]; difficult to access by car; good access to tram; not for kids; room fine; price reasonable

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank mra8mail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 27, 2013
Dear guests,

Thank you very much for your comments, we have already done the necessary for a best access to the hotel.
Looking forward to welcoming you on another occasion,
Best regards,

Bernadette D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
3 of 5 bubbles Reviewed August 15, 2013

What a rip off , booked this hotel on line , daily rate £140.00 roughly , special deal 3 nights for the price of 2 , ended up paying £435.00 ,this wasnt what i signed up for felt cheated . Queried it with reception but the explanation was so confusing im still scatching my head . Some of the bill was made up from th charge for the 3 days parking £20.00 a day, all it said on the website was parking available , let customers know the cost before they book . My advice confirm the cost if you can , we didnt , mainly because there was no contact details on the website that we could find , other than the overcharge the hotel was ok and Nice is worth a visit.,

T

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Macapaca2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 26, 2013
Dear guests,

Thank youvery much to have tken time Byto give us your opinion about your stay in our hotel,

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
We also contact the taxi about you complain.

Looking forward to welcoming you shortly in Nice or one of the hotels of the Mercure network.
With our best regards,
Bernadette D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

Spent a night here in August. very good reception staff, but let down by the barman in the roof bar who was rather grumpy as clearly hadn't expected 10 people to arrive in his bar 1 hr before closing and did his best to slam shut every fridge he opened! Our rooms were well sized but could have done with a good update. The sink was not particularly clean and there was a used cup next to the kettle. Typical chain hotel issues - the rooms needed some attention but they were OK. Good location for the centre of the city, train station and shopping. Recommend that you take breakfast in a local cafe where it is 1/3rd price and just as good. Also recommend not using the taxi supplied by the hotel. we were charged 98Euros for 2 taxis from the port to the hotel- which is less than 2 miles and took less than 10 minutes!

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pridecols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette D, Directrice at Mercure Nice Centre Notre Dame, responded to this review, August 26, 2013
Dear Guests,

Thank you for giving us your opinion about your stay in our hotel.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in Nice or in one of the hotels of the Mercure network.

Bernadette D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Nice Centre Notre Dame

Property: Mercure Nice Centre Notre Dame
Address: 28 avenue Notre Dame, 06000 Nice, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nice
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Nice Centre Notre Dame 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Nice Centre Notre Dame is a recently refurbished 4 star hotel located opposite Notre Dame church, close to the Promenade des Anglais and the old city. On the tram line, the hotel is 300 m from the station and 7 km from the airport. The hoteloffers 200 rooms with 2,000 sqm of inner gardens. Enjoy our solarium, beauty centre, swimming pool and rooftop bar with panoramic views over the city. Public undercover pay car park. ... more   less 
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Also Known As:
Mercure Nice Centre Notre Dame Hotel Nice
Accor Nice Centre Notre Dame

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