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All reviews great location old town privilege room massena square separate toilet galeries lafayette recommend this hotel the bus central location buffet breakfast city break the wi fi standard room reception staff tea and coffee making facilities flower market croissants
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Reviewed September 10, 2018

The hotel has an excellent location right in the heart of Nice. Hotel staff was extremely friendly and always ready to help with a smile on their face! Beds are very comfortable and the rooms spotlessly clean; you do not find that very often. Breakfast was also of the same high standard. Overall, a very pleasant and memorable stay. Without any doubts I can recommend this hotel to other travellers!!

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Hammars2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane M, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded September 15, 2018

Dear Guest,

We are delighted to read your kind words about the warm and efficient service, as we take pride in making our guests’ stay the most enjoyable and memorable one.

Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us.

We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena.

With warm regards,

Room Division Manager
Best Western Plus Hôtel Masséna Nice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2018 via mobile

We had a brilliant time here. Room was lovely we did not have an amazing view but when you are on a city break it's expected. Breakfast good and a great location for the tram which takes you to the main train station. Lovely. Would stay again another time.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank summerjean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane M, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded September 8, 2018

Dear Guest,

We thank you for taking the time to share your review with us on Trip Advisor, concerning your stay at the Hotel Massena.
It was a pleasure to welcome you to our hotel and we will share your lovely comments with our staff.
We thank you for your recommendation and hope to welcome you back during your future stays in Nice
Best Regards,
Room Division Manager
Best Western Plus Hôtel Masséna Nice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2018 via mobile

An extraordinairy experience, kind personnel. Daniel helped us out with the many challenges we had during our trip. I would highly recommend a stay! If you are looking for a home away from home. This is the place, we will come back for sure.

Date of stay: August 2018
Trip type: Traveled as a couple
2  Thank Jeroen336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane M, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded August 24, 2018

Dear Guest,

What a lovely comment!
We are pleased to read that you enjoyed your stay with us and we will share your comments with the staff.
It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice.

Best regards,

Directeur Hébergement
Best Western Plus Hôtel Masséna Nice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2018 via mobile

We booked a "Superior" room. Good room, good bed, good wifi and a good and serviceminded staff. The hotel is insanely central to "everything" in Nice. If available, I will book this hotel next time we are in Nice.

Jumper

Date of stay: August 2018
Trip type: Traveled as a couple
Thank Jumper D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane M, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded August 24, 2018

Dear Guest,

Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena.
It is always pleasant to read such kind comments.
We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena.

Sincerely,

Room Division Manager
Best Western Plus Hôtel Masséna

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Reviewed August 11, 2018 via mobile

Mostly we enjoyed this hotel. The location is quite good, close to the Promenade des Anglais. The staff is very good, too. The room was quite small for us and we could here what happens in the neighborhood rooms. The breakfast in the hotel is awful with (!!!) not the Damann. Also, in the jam we found a pin which is completely unacceptable!! Next time in Nice I am going to find the hotels directly on the Promenade Des Anglais. Wouldn’t come to this hotel again.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank 562daniilz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane M, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded August 14, 2018

Dear Guest,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 0492478888.

Sincerely,

Room Division Manager
Best Western Plus Hôtel Masséna Nice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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