We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location, Location, Location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus Hotel Massena Nice
Ranked #31 of 203 Hotels in Nice
Certificate of Excellence
Reviewed April 10, 2014

Just returned from a week's stay at this hotel in Nice. It has an incredible location just off Place Massena, the main plaza in Nice. It is maybe three blocks from the Promonade along the sea and maybe a 10 minute walk to Old Town. Very safe area, we walked at night and felt very safe. Room was large and clean with comfortable beds, a safe, very helpful front desk people and an outstanding breakfast buffet (it was included with our reservation but may not be for everyone). Easy walk to shops, restaurants and all other services.

Room Tip: No view from rooms on back of hotel but very quiet (street in front of hotel is busy).
See more room tips
  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank travelingnana0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrine P, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded April 14, 2014

Dear travelingnana0806

Thank you! We appreciate you taking the time to review our Hotel. I am happy to hear you enjoyed your stay and the hotel's location.

You're right, the Hotel Massena is very well located in Nice, just next to the mains shops like the Galerie Lafayette, many restaurants, the sea, the Castle hill...


Regarding our breakfast (that I noticed you appreciated), just know for your futur booking that we propose all year long a special B&B package on our official website.

We look forward to welcoming you back,

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,350)
Traveler rating
Traveler type
Time of year
Language
  • More languages

387 - 393 of 1,350 reviews

Reviewed April 8, 2014

We would stay here again for all the right reasons. Great location, right in city centre and yet quiet well insulated rooms.Very friendly willing staff and plenty of staff available.Nothing is too much trouble.Comfortable bed, nice bedlinen, super power shower. Very extensive breakfast buffet which will set you up for the day!

Stayed: April 2014, traveled as a couple
2  Thank MariaMadigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrine P, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded April 14, 2014

Dear MariaMadigan

Many thanks for this wonderful review about the Hotel Massena ! I am delighted you enjoyed your stay and I will make sure to pass along your appreciation to the staff.

I hope we have the opportunity to welcome you back,

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

Hotel Massena in Nice is a quaint hotel very conveniently located near lots of shops and restaurants. The hotel staff, most of it, was very nice. The desk help was most eager to assist with anything we needed. The hotel manager, however, proved to be very "snooty" and rude when we tried to stay out of the rain and use a table in their closed cafe. The hotel cafe is only used for breakfast, so it's not like we were taking any money from their pockets or encouraging patrons not to eat there.

The rooms small (like most European hotels) but comfortable.

Stayed: April 2014, traveled with friends
Thank mlusky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Directeur général at Best Western Plus Hotel Massena Nice, responded to this reviewResponded May 5, 2014

Dear Madam, DearSir,

We have read carefully your review about the Hotel Massena. For information, the General Manager just suggested you not to have a picnic on the tables in the lobby. We can not allow food (sausages, pickles, bread, ....) in the hall spread over the tables for reasons of hygiene, our hotel also provides a catering service in your room. The General Directo indicated that you kindly done and even offered to sit in a private room to please, you have refused. We regret Whether you have experienced this as rudeness and remain at your disposal.

Sincerely Yours,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

Nicely placed in the centre of town and you can walk everywhere.
Turn left out of the hotel and a nice little pub/restaurant on the corner. Opposite the pub is a sandwich bar . They will make up your own sandwich recipe while you wait.
Alas, no-one gathered in the evening to have a drink and socialise because the price of drinks was exhorbitant so people went out.
A happy hour after dinner would have brought us all together I think. Part of the fun of hoidays is making new friends. But otherwise a great hotel

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank patbrennan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy general Manager at Best Western Plus Hotel Massena Nice, responded to this reviewResponded April 5, 2014

Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

You always take a chance when you book an unknown hotel on line without any personal recommendations> With the Hotel Massena you need have no worries. The Art Deco facade can compare with any in the city, but inside all is modern, efficient and super clean. The staff on the desk (dressed in Carnaval outfits for the week we were there) were friendly and welcoming at all times of the day, and able to answer all our queries about bus, tram and rail travel in and around the city. The room was spacious enough to feel comfortable, as were the beds, and well equipped with tea/coffee-making facility, hair dryer, TV, WiFi etc. The Massena is centrally situated, within walking distance of the Promenade des Anglais and the Vieille Ville, and bus and tram stops to other destinations. An excellent choice.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 42adrianw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Directeur général adjoint at Best Western Plus Hotel Massena Nice, responded to this reviewResponded March 23, 2014
Google Translation

Madame, Monsieur,
Je tenais à vous remercier d'avoir choisi l'Hôtel Masséna pour votre séjour sur la Côte d'Azur et plus particulièrement Nice. Nous sommes ravis d'avoir pu rendre votre escapade Niçoise agréable et sympathique avec le déguisement de notre équipe pour Carnaval !
Toute l'équipe de l'Hôtel Masséna se joint à moi pour vous remercier de votre commentaire et dans l'attente du plaisir de vous accueillir à nouveau.
Bien cordialement,
Georges PRADIER
Directeur Général Adjoint

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

The hotel is placed just beside the main Palace Massena area, which is a really nice area, and which if you are going for the Nice Carnival is just a stones throw away! The main shopping strip is just around the corner, as is the Airport Express bus stop, Tram stop, the Old Town, and the beach front. Also opposite was a cake shop and close by a super market!

The breakfast was to a high standard, with fresh fruit and juices, tea & coffee, cereal, egg, cheese & of course pain au chocolat, croissants and fresh bread. The breakfast room was also really nice.

The staff were really very polite and helpful, and made the stay feel very warm and welcoming.

The room was nice enough, it had a good sized bathroom and separate toilet, and the beds were comfortable and offered a good nights sleep. A kettle with tea and coffee was a nice extra. The room has a TV with BBC 1 & 2, as well as other channels from other countries. It also has a safe that uses your swipe card (the one used to get in to the room) to open it, rather than requiring keying in a code that you might then forget! The room also allows for electrical use when you're out of the room (rather than requiring you to slot in your swipe key card) so you can recharge your phone / camera, etc while downstairs having breakfast, and this is really quite handy!

The Hotel offered free Wi-Fi, although the process of logging in was a big long-winded, considering other hotels just let you find their Wi-Fi name and start using it right away!

All in all a great, well kept hotel that was reasonable priced for its location and services, and I would definitely return to Hotel Massena if in Nice again.

My only complaint would be that the bar downstairs was considerably expensive for what was offered, with a 25cl / 250ml beer costing €5! While I know Hotel prices are more than average, I think for that price you should be getting at least 50cl / 500ml!

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Directeur général adjoint at Best Western Plus Hotel Massena Nice, responded to this reviewResponded March 23, 2014
Google Translation

Madame, Monsieur,
Je vous remercie d'avoir pris le temps d'avoir poster ce commentaire sur le site de Trip Advisor et en ferai part à l'ensemble de notre équipe. Nous sommes ravis que l'Hôtel Masséna ait pu contribuer à la réussite de votre séjour Niçois.
Dans l'attente du plaisir de vous accueillir à nouveau à l'Hôtel Masséna,
Bien cordialement,
Georges PRADIER
Directeur Général Adjoint

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

Stayed at this hotel for 4 nights and had a really lovely stay. The rooms are spacious and the beds are comfortable, the temperature was just right.
Breakfast was included in our offer and there was a good selection of fresh fruit, yoghurt, croissants, cold meats and tea and coffee. The hotel is perfectly located to explore all areas of Nice, and as the carnival was on during our stay it was a very convenient place to stay.
If I had to fault the hotel on anything it would be that the wifi was slightly temperamental, I had to sit on the floor in one part of the room to access it. However, we spent most of our stay out of the hotel enjoying Nice itself, so wifi wasn't a huge priority for me.
I would recommend this hotel and would happily stay again.

Stayed: February 2014, traveled with friends
Thank BlueCrocus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this reviewResponded March 23, 2014

Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nice hotels
Jardin Albert 1er
Mercure Nice Promenade des Anglais
Centre
Hotel Aston La Scala
Hotel Aston La Scala
#45 of 203 in Nice
1,363 reviews
Show Prices
Show Prices
Show Prices
Musiciens
La Malmaison Nice
La Malmaison Nice
#23 of 203 in Nice
212 reviews
Centre
Hotel Villa Victoria
Hotel Villa Victoria
#15 of 203 in Nice
852 reviews
Centre
Hotel Nice Riviera
Hotel Nice Riviera
#52 of 203 in Nice
1,330 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Hotel Massena Nice? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Hotel Massena Nice

Address: 58 rue Gioffredo, 06000 Nice, France (Formerly L'Hotel Massena)
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nice
#37 Romantic Hotel in Nice
Price Range: $100 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Massena Nice 4*
Number of rooms: 110
Official Description (provided by the hotel):
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Travelocity, Priceline, Orbitz, getaroom.com, Hotwire, HotelQuickly, Cancelon, TripOnline SA and Evoline ltd so you can book your Best Western Plus Hotel Massena Nice reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
l Hotel Massena
l Hotel Nice

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing