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“Good location and nice hotel”

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Best Western Plus Hotel Massena Nice
Ranked #26 of 204 Hotels in Nice
England
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good location and nice hotel”
Reviewed October 9, 2013 via mobile

We stayed here for 4 nights and really enjoyed it. The staff on reception were excellent and very helpful. There local knowledge helped us get around on public transport.
The only negative feedback would be that breakfast does need a bit more organising.

Stayed September 2013, traveled as a couple
Helpful?
Thank Neshee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 11, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,159 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
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Hertfordshire
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 7, 2013

Stayed here for a week in September. It is in an excellent location, everything is within easy reach, buses, trams, train station, beach, shops, restaurants and old town. The hotel was nice, breakfast good with lots of choice, although very crowded in the restaurant at times. Only one of the waiting staff was surly and miserable but the other staff excellent. The reception staff were polite, helpful and courteous, nothing was too much trouble for them.
The rooms were small but typically city type, my room was on the 4th floor at the front and it was very noisy outside sometimes during the night with deliveries. My son's room was at the back but also small.
We enjoyed staying here and our week in Nice. We felt comfortable and safe wherever we went.

Room Tip: Lots of street noise at night on 4th floors rooms at the front .
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 11, 2013
Dear Madam, Dear Sir,
Thank you for your comment about the Hotel Massena. We will not fail to share it with all our teams and take note.
We are sincerely sorry to hear that noise has been a source of embarrassment for you. Know that our historic Hotel-Nice-benefits of continuous improvement and isolation rooms are part of. We are sorry for the noise in the street but it's true that it is very difficult to control the sounds of our environment in Nice.
We look forward to welcoming you in the Hotel Massena on your next stay in Nice.
Sincerely,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 21, 2013 via mobile

We were very impressed with this hotel. It is located on a major Street with all kinds of restaurants just meters away. Likewise, you can get to the beaches and waterfront just a few minutes on foot and the tram is also a few hundred meters away.

The hotel itself has a great appearance and decent restaurant. What truly elevates this hotel to the excellent category is the staff. The front desk staff is very helpful, polite, courteous and willing to go the extra mile to make sure your trip is enjoyed. Whether it's making reservations or finding a tour that fits your needs, or ensuring the rooms and up to your standards, they are ready and willing to help at a more to notice. The bellboys are attentive and greet you with a smile, and the restaurant staff take the extra effort to remember you, which is quite impressive given how many visitors eat their during breakfast.

I would definately recommend this hotel and I for sure will be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IC59283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Directeur général Adjoint at Best Western Plus Hotel Massena Nice, responded to this review, October 6, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 21, 2013 via mobile

This hotel has great location,right by massena square, come out the hotel, walk to your right, pass massena square, the street is filled with restaurants and shops, the square is nice and safe at night, with police in sight all the time, tram stop is also nearby. The hotel is filled with tourist group, morning front desk staffs are courteous,friendly,and helpful.they helped me with maps and directions. I cannot say the same about their evening staff, the curly hair lady was not very knowledgeable, and not professional. I had a good size privilege room with 2 twins, even it stated on the website all the privilege rooms are renovated , they still look old. Stay here for the location.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Nelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 6, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff, and the reception's team. For your information, our Hotel benefits of constant renovations, in example, this winter we will change the furnitures in our rooms in order to give you the best service.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendale, California
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 15, 2013

After spending three nights, we were quite satisfied with our stay at this hotel. The decor was pleasantly styled in a retro-modern look throughout and was clean. We asked for a quiet room which was located on the second floor with no view. Our standard room was fine and we did not find it cramped for the two of us. The bathroom was also roomy with a shower/tub and enclosed toilet.

At the time of booking we opted for the continental breakfast buttet which also exceeded our expectations. Scrambled & hard boiled eggs, sausages, three selections of cold cuts and cheeses, several types of breads and crossants with fresh jams/preserves, fruits, cereal, three fruit juices, yogurts and of course a nice coffe machine! Not sure why some of the other reviewers did not think the breakfast was good?

The staff and valets were all courteous and helpful.

Yes, we would stay there again!

Room Tip: Since we rented a car from the Nice Airport, finding the hotel was a challenge with the many narrow...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 6, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 8, 2013 via mobile

Short stroll to beach . Next door to gallery Lafayette . Also ten second stroll to massena square and main restaurant location .rooms small but who cares as only sleeping there too much else Ti do !!!overall excellent

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaneybabydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 6, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 28, 2013

We are just back from 5-day stay in this hotel. Very well situated nearby Place Massena in the middle of centre. Close to shopping streets, restaurants and 5 mins walk from beaches.
Hotel staff and especially reception very friendly and helpful. Clean room, small but we are not in Nice to stay in our hotelroom all day. Breakfast was all well, could be a bit more choice of bread.
Somewhat noisy during night because our room was situated on 1st floor at street side and lot of traffic. Overall very good and I would go back if I go next time to Nice.

Room Tip: Do not take room at first floor Rue Gioffredi side.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WVP35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, October 6, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Massena Nice

Property: Best Western Plus Hotel Massena Nice
Address: 58 rue Gioffredo, 06000 Nice, France (Formerly L'Hotel Massena)
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Nice
#37 Romantic Hotel in Nice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Hotel Massena Nice 4*
Number of rooms: 110
Official Description (provided by the hotel):
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel. ... more   less 
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Also Known As:
l Hotel Massena
l Hotel Nice

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