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“Hotel Massena - Great Central Location”

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Best Western Plus Hotel Massena Nice
Ranked #25 of 205 Hotels in Nice
Certificate of Excellence
Lichfield, United Kingdom
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Hotel Massena - Great Central Location”
Reviewed July 13, 2013

This hotel met our needs for a 4 day city break in Nice very well. The public areas are very modern and clean. The staff were helpful and friendly without being intrusive. The buffet breakfast was excellent and had plenty of choice for all tastes. I enjoyed the fresh fruit, yoghurt and croissants whereas my husband preferred the scrambled eggs, sausages and toast. The coffee was great and no one hurried you.
Our room was on the first floor and although not large was more than adequate, clean and had coffee making facilities. The bed was comfortable and large. There was wifi and a flat screen tv.
It can get a little loud at weekends with noise from the street below at the front of the hotel.
Reception provided us with maps we requested, extra milk for the coffee in the room and also helped by calling our private airport shuttle company for us when they were running late to pick us up.
The location was very good with easy walking distance to the old town and Promenade des Anglais. It was also easy to get to the main shopping areas and the railway station. This made our trip to Monaco quite easy.

Room Tip: Higher floors may get less street noise.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, August 17, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Durham UK
Level Contributor
100 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 6, 2013

My wife & I along with another couple had a long weekend here at the end of June
The hotel provides good value for it's central location and offers comfortable accommodation and very helpful & pleasant staff.
Breakfasts are plentiful and are well presented.
Overall a most enjoyable stay and would most certainly rebook this for our next trip

Room Tip: Room 515 on the 5th floor has a corner aspect & two balconies
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valpraiso
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 26, 2013

Have to agree with previous reviews that there is a mix on offer here. Lovely, mod, public areas - though not an enormous amount of space. These have been renovated and are really in contrast to what is available in the rooms. We had a room on the 4th floor - large bathroom and separate toilet that were all more than adequate. However for an hotel of this ranking pretty weak in the bathroom provisions. The bedroom was roomy but narrow; one could barely move between the dresser/desk and the bed to reach the other side of the room and one certainly had NO space to fit a chair at the desk! Also, this hotel could really do with some sound-proofing; both the windows AND the walls. All that being said - Hotel Massena is in a fantastic location at the heart of Nice, only a block from Place Messena and 5 minutes walk to Rue de L'Anglaise and the beach. Big stars to Emma at the front desk also for charm and great service!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luv2traveloz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deouty General Manager at Best Western Plus Hotel Massena Nice, responded to this review, August 17, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 17, 2013

It would appear that whomever rated this hotel 4* didn't bother to venture into the bedrooms. The lobby and public areas are modern, stylish and could pass as a 4* (minus the luke-warm reception). Even the hallways leading to the rooms appear to have been renovated, but once you get into the room they are very dated, small, poorly lit and as basic as it gets. Clean, but very basic. If you are a traveler who literally ONLY sleeps and showers in your room, this hotel will likely suit you just fine. If the hotel is part of your travel experience, stay elsewhere.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, June 23, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations.
Just for your information, we constantly make some renovations and for example this next winter, the furniture of the rooms will be changed.... all our bathrooms are renovated and we actually change the shower curtains by walls of glass shower for your comfort.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Büchenbach
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2013

We just came back from a 7 day trip to Nice where we stayed at Hotel Massena. It is perfectly located, just a few 100 meters from Place Massena, the central square in Nice. Shops, resraurants. tram and bus stations, the Old City and Promenade des Anglais are all within short walking distance. Staff and service personnel of Hotel Massena were extremely friendly, helpful and competent. Reception staff is multilingual due to the international structure of hotel guests.

We had a room for the lowest rate with separate bathroom and toilet, safe, TV and mini bar. It was very quiet and comfortable, but VERY small, which however is the only minor point of critique we have. Cleanliness and room service are very good. Breakfast is included, and there is a constant supply of a wide variety of good quality foods for every taste and need.

We´d like like to point out an experience where the hotel staff proved extremey helpful and of good will. We were stranded at Nice Airport due to an unexpected air controller strike and were forced to stay two more nights. We called Hotel Massena and they immediately gave us their last room available. It turned out to be a room in the Deluxe category (nicely decorated and spacey), but they gave it to us for the lower rate of our previous room. Something they would not have been obliged to do in any way. Perfect example for the excellent service by the hotel staff.

We strongly recommend Hotel Massena and sure come back when in Nice.

German couple, 50+

Room Tip: better book a Deluxe room
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Klaus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, June 23, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winnipeg
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 15, 2013

Have stayed at this hotel on 2 different occasions .... can't beat the location as is within easy walking distance of the boardwalk, restaurants, shopping etc. The front desk staff speak English and were helpful and pleasant. Our room was small but tastefully decorated - nice added touch to have the WC in a separate area from the tub/sink. We had some difficulty getting the wi- fi to work within our room -- needed to go to the lobby on the 1st try but, after that, we could access the wi - fi in our room. Seems this is a common annoyance within the hotel.
Breakfast was included in our price tag - always enjoyed the selection that was offered. Also appreciated the fact that breakfast was available for an extended length of time - I believe it was something along the line of 6:30 - 11:00 - which is not always the case with hotels.
We were there for several nights - was also interesting to see how many tour buses flowed in/out within that time. Even with these moments of high numbers - breakfast seating and selection was always plentiful.
Would definitely return!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canada1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelnicemassena, Deputy General Manager at Best Western Plus Hotel Massena Nice, responded to this review, June 23, 2013
Dear Madam, Dear Sir,
I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and will be happy to inform our staff about it.
I am looking forward to the pleasure of welcoming you in the future.
Best Regards,
Georges PRADIER
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Massena Nice

Property: Best Western Plus Hotel Massena Nice
Address: 58 rue Gioffredo, 06000 Nice, France (Formerly L'Hotel Massena)
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Centre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Nice
#37 Romantic Hotel in Nice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Hotel Massena Nice 4*
Number of rooms: 110
Official Description (provided by the hotel):
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel. ... more   less 
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Also Known As:
l Hotel Massena
l Hotel Nice

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