I've stayed in tens of Starwood properties across three continents, and I can say that this Le Meridien's service was probably the worst. The poor service level permeates throughout management and staff (with some exceptions).
- Central location on seafront, next to old town and shopping district.
- Wonderful sea views from some rooms.
Critically in need of improvement:
- The attitude of management and staff was strikingly negative on average (with exceptions). We interacted with 5 front desk/guest service staff members. 2 were very helpful, but 3 were offensively rude. One cursed in French as she served us (thinking we would not understand). Basically, our requests were all addressed, but in many cases we had to endure rudeness and reflexive negativity first.
- The most remarkable disappointment was the GM, which likely is the cause of the service issues, as leaders set the tone. In direct contrast to consistently positive experiences with managers across the Starwood chain (which owns Le Meridien brand), my experience with the GM in this Le Meridien was surprisingly poor. I've never experienced a situation where a GM completely ignores a guest on multiple occasions, which unfortunately was the case here.
The ill treatment added stress to our trip, which we'd like to avoid naturally. We would not return and cannot recommend this hotel because of that. That is unfortunate because the hotel has much to offer and some staff members are great. All that is needed is an attitude adjustment, starting at the top.
- Official Description (provided by the hotel):
- At n°1 Promenade des Anglais, Le Méridien Nice is set in the perfect location, facing the sea, right in the centre of town. Featuring a a roof top terrace with the main restaurant "La Terrasse" offering a spectacular view and a taste of the Mediterranean and a heated swimming pool, the hotel also benefits from an indoor restaurants, "Le Colonial Café," in a relaxing lounge setting. ... more less
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- Also Known As:
- Le Meridien Nice Hotel Nice
- Meridien Nice
- Nice Le Meridien