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“What a Disappointment”
Review of Hotel Negresco

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Hotel Negresco
Ranked #16 of 203 Hotels in Nice
Certificate of Excellence
Reviewed August 4, 2013

From the over priced car pick up to the airport drop off the whole weekend was a disappontment. Second and last ever visit to this property. Sent comments to the hotel only to be totally ignored. Bad service, over priced, noisey sea view room with stained wall covering. Restuarant food ok but again over priced. Quirky hotel worth looking at and possibly visit it, but they need to sort it out before I would stay there again.
However just across the road is Neptune - excellent food and wine with good friendly service, well worth a visit for lunch.

Room Tip: Stay at another hotel.
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  • Stayed: June 2013, traveled as a couple
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2  Thank wardy-gb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Negresco, Directeur général at Hotel Negresco, responded to this reviewResponded August 9, 2013

Dear Guest,

Your comment is very interesting. If you find that everything is overpriced, may we suggest you choose a hotel of another category.
We regret that during your stay, you did not contact us to give us your feedback as we strive to satisfy our customers on-site,
Sincerely,
Pierre Bord
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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924 - 930 of 2,486 reviews

Reviewed July 31, 2013

We stayed at this hotel July 2st. Very disappointing. The hotel was beautiful inside, however it was unbelievable snooty. We stayed in a VRBO for a week and just needed a hotel room for one night before we went to Italy for two weeks. It was in the high 80s and low 90s yet the hotel would not allow anyone to come in the bar unless men had long pants on and women were dressed up. We had nice dress shorts on and shirts with collars and as soon as we entered they asked us to leave unless we had pants on. We then sat in the cafe and were treated rudely in there as well. Who wants to be on vacation and be treated like you are rif raf? In case they havn't noticed they are located just across from the beach and when its in the 90s and you have been at the beach you are not going to be dressed to the nines. If you want to grab a cocktail you should be able to do so. I wish they would have stated that this is a snobby hotel and unless you want to flaunt your money you are not welcome to stay. Not family friendly at all, in fact they act as if they hate kids. We asked them if there was a box to mail postcards and after ignoring us they finally said, "I suppose we could mail them for you." Seriously it costs enough money to stay there that mailing a postcard should not be so difficult for them. I will NEVER stay there again and would recommend only very, very self-righteous, snobby people stay there. We had friends who were staying in a VRBO and they wouldn't even let them enter the hotel to visit us. They said they had to have a reservation. Ridiculous.

Room Tip: Not for children
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  • Stayed: July 2013, traveled with family
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7  Thank Tammi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Negresco, Directeur général at Hotel Negresco, responded to this reviewResponded August 9, 2013

Dear Guest,

We have taken note of your comments.
Regarding the dress code in our bar, applied after 7:30 p.m., it is at the request of the majority of our customers to be dressed in a minimum manor, a casual dress code
You will admit yourself that the place lends itself much more to a casual attire rather than beachwear. We regret to tell you that you confuse snobbery and good education.
Also, we find particularly insulting towards us, who have children, our numerous guests bringing their children and our staff that you claim that we hate children. This comment is shameful and we want to let you and other readers know. Regarding your postcards if our concept of service was not good it’s probably because you misunderstood it.

Sincerely,
Pierre Bord
General Manager

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Reviewed July 29, 2013

It is really worth visiting, going thru every floor and enjoy it's impressive art collection. Location is absolutely great and employees were fantastic. I was disappointed with the rooms though, they are not really updated, fabric quality was poor, had some squeaky doors. We had two rooms but were only able to use one of the showers, there is no swimming pool.
The experience of living within a museum was great, the place is unique but sleep quality definitely does not correspond to a 5 star rating.

  • Stayed: July 2013, traveled with family
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Thank gabtucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

This hotel is sadly very tired now and it shows almost everywhere . We had two superior rooms both of which showed some signs of renovation ( eg new curtains and soft furnishings - but not carpets ) but the fabric quality was poor , they were unlined and looked 'cheap' . Certainly not the thickly lined drapes we would expect of a 5 star hotel . The beds also had sheets and itchy wool blankets rather than modern duvets . The children found these particularly irritating. .
Both bathrooms were extremely dated despite again a fresh lick of paint but beyond some cheap looking shampoo , conditioner and body lotion there are no other toiletries / not even tissues on offer . Complimentary bottled water is not offered in the rooms either . The hairdryers were a relic in themselves !

The common areas atre gaudy in style and again tired looking despite signs of fresh paint ( literally) . Carpets and furnishings are also very dated in style and the overall effect in some places is jarring . My 14 year old described the carousel horses and general decor in the Rotonde restaurant as 'disturbed' and I'm not sure i disagree with her view .

More worryingly whilst eating dinner outside at the Rotonde a young boy (approx 10 yrs) approached our table and tried to steal my daughter's mobile phone. He had cleverly placed a piece of paper over the phone and begged us to read it while pointing at the bread basket and rubbing his stomach . Luckily she saw him reach underneath the paper for the phone and he ran off through the restaurant . We immediately informed the waiting staff who . although vaguely sympathetic , were neither interested nor particularly surprised . There was no sign of any security and my children were all very upset by the incident . Again not what we expect of a 5 star hotel .
The staff here seemed largely young and were on the whole very helpful indeed but this hotel is very tired and in desperate need of some serious investment in quality furnishings and fitments not just a superficial lick of paint here and there . It is certainly not worth what it is charging in terms of room rate .
As i sat outside the hotel and saw the frayed and worn flag of the ' Leading hotels of the world'
group flying exhaustedly in the breeze i thought to myself ' that says it all ' .

If you are interested in the style of the hotel as i was then go for a drink to the bar or the restaurant for dinner ( where you will see the best of it ) but i won't be wasting my money and staying here again .

  • Stayed: July 2013
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2  Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

The Negresco is one of those iconic hotels I have wanted to stay in for years and it does not disappoint. Celebrating 100 years it had been renovated and what a great job they have done.

Each floor in the hotel is decorated differently and contains art and artefacts from its history.

The room was outstanding and comfortable.

The staff were approachable and helpful and not at all stuffy. The bar was wonderful with music in the evening and a haven to relax during the day.

We eat in the smaller restaurant where the quality was excellent and at a price equivalent to soem of the more mundane restaurants in Nice - quality and value.

Room Tip: A room with a view is best - but adds to the bill.
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  • Stayed: April 2013, traveled as a couple
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1  Thank SWilsonD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013 via mobile

Iconic hotel on the promenade. Worth a visit just to look at the art however if you plan to have a drink you need to ensure you are smartly dressed - gentlemen must wear full length trousers but a tie or jacket is not necessary.

There isn't a lot of atmosphere and for a beer and a glass of wine it was 32 euros. They do serve nibbles with it but unfortunately ours were stale.

It is a wonderful hotel to pop into as part of your Grand Tour but it's not the sort of place to
stay all evening.

  • Stayed: July 2013
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2  Thank Adele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

This hotel is incredible! The walls are decked with the most amazing art I have ever seen and just the building alone was amazing. We stayed here at the end of a week in the South of France and I wish we had stayed longer. The room was beautiful, the service was comfortable and the food brilliant. I love that this hotel is still owned by the same lady since the 1940s and we were lucky to see her dining in the restaurant. If you are looking for a special place to stay in Nice this is it!

  • Stayed: July 2013, traveled as a couple
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Thank saffjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Negresco

Address: 37 Promenade des Anglais, 06000 Nice, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Nice
#7 Luxury Hotel in Nice
#9 Romantic Hotel in Nice
#11 Business Hotel in Nice
#15 Family Hotel in Nice
Price Range: $165 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Negresco 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Negresco Hotel Nice
Hotel Negresco Nice

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