I stayed in this flat over New Year and at the time complained to the managing agents about lack of basics for cleaning floors, also for washing dishes.
They did not listen unfortunately.
Again, there was no liquid for washing hands in the bathroom, toilet or kitchen.
There was no sponge for washing dishes, if not to count the one I left at the very beginning of January!
Those minor items missing are rather irritating. I am expected to run down the shops to buy them the minute I arrived to my holidays? The cost of providing these items would be miniscule and managing agents must have taken care of it all...
Now it reflects badly on the overall rating of the flat/Owners as a result, although it's not the Owners but the managing agents fault.
It appears that the agents don't really care - I did bring it to their attention during my last stay in the flat.
Otherwise its a VERY NICE flat with high quality fixtures and I would gladly come back.