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“Very nice, a pity it is Ibis Styles”

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Ibis Styles Nice Airport Arenas
Ranked #25 of 204 Hotels in Nice
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 24, 2014

  • Stayed: May 2014, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Doswiadczony
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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152 - 158 of 779 reviews

Reviewed May 22, 2014 via mobile

We stayed overnight on 11th of May following a late flight and found the staff and accommodation fine and fit for purpose. With this in mind we changed our plans for the return leg of our trip and booked a room for our last day before an early morning flight home. The booking website gave 12 midday as the start time for booking in and we timed our travel accordingly, planning to have lunch and a half day in Nice. At 12.30 we arrived to be told that the hotel was full and therefore our room was not ready. We were not given any clear idea of what time we would be able to get into our room to freshen up and change clothes. We were invited to leave our bags in an already crowded luggage room where we were told we could also get changed or we could perhaps use the customer toilets... We were furious and frustrated by the misleading information we had been given but also by the indifference and unhelpful attitude of the staff member. I mentioned trip advisor and there was a sudden change in attitude and we were then given assurances that if we waited for a few minutes they would review the allocation list and we would be given a room which was ready. In the 35 minutes we waited we got into conversation with another guest who had already been waiting for an hour and a half and was desperate to get to Monaco by train to reconoitre . Our room was notified to us and when we came down to go for the bus the young man was still waiting. Apart from this poor service we found the beds uncomfortable (unlike the double bed we had at our first stay) and the shower lethally slippy with no grab rail. Will not be staying here again.

Stayed: May 2014, traveled as a couple
1  Thank buffalogal619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coppolani, Directeur général at Ibis Styles Nice Airport Arenas, responded to this reviewResponded July 3, 2014

Dear Guest,
Thank you for taking the time to tell us about your experience at the ibis Styles Nice Aeroport Arenas. I am sorry that this second experience did not meet all yours expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
This hotel is located in an airport area with guest arriving 24h a day. When some of them arrive at 8 or 9 am, we do all the time our best to allocate them a room on check in time, than before mid-day, this is the reason why sometimes you have to wait a little moment. However as previous mentioned, your comment help us to improve our process and service.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
C EVEN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

Hotel room, size, design, cleanliness was great, shuttle pick up from the airport was slow, we waited 30 minutes, decided to grab a taxi, and saw the shuttle van pass us by when we are already inside the taxi. Hotel itself was quiet good, train station was across the hotel 5 minutes walk due to crossing road etc, very good for a day trip to Monaco. Breakfast was good, shuttle to airport was great and on time... There is a small Italian restaurant by the swimming pool, (Joint swimming pool with Suites Novotel), which was great. Great quality Italian food at great prices, great service too...

  • Stayed: May 2014, traveled with family
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1  Thank caithlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

After spending two weeks in a beautiful apartment in Nice, we had to spend our last night closer to the airport. The hotel had everything that we needed. It was clean. It had a responsive and quick shuttle. It opened up the breakfast buffet at 5 AM instead of 6 AM to accommodate those of us who had earlier flights. The breakfast was substantial and as has been noted, has a fresh orange juice juicer. The reception desk at the hotel was very helpful. We spoke with at least four different people who were on shifts there. They were all very customer oriented. There is a nice little restaurant just behind the hotel called, Le Goût d'Italie which made for a tasty and convenient last dinner. We spent our last day at the Parc Phoenix that is right nearby. I believe it is an overlooked tourist site. We had a very nice time there. The only difficulty we had was finding the hotel. We circled the block several times in our car. The signage was not what we were expecting. Just be sure you know this, so that you don't repeat our mistake.

  • Stayed: May 2014, traveled as a couple
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Thank loisz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

Nice, clean, modern, fresh, crisp, friendly are just some words that spring to mind when I think back at my stay in the Ibis Styles Nice Airport hotel.
Extremely friendly lady at check-in and very good value for money. Easy access to the airport with the hotel's free shuttle bus and also easy to travel to town with the local train station accross the road.
Just one little thing: why is there no safe or mini-bar in the room? The quality of the hotel and its price could justify one.

Stayed: May 2014, traveled on business
Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014

I haven't stayed in an Ibis Styles before so have no direct ;point of comparison with others in the chain. But as a stop-over hotel for a night to get an early morning plane it was good. The room was small, of course, but adequate and clean - and definitely attempted to be "trendy" in colour and design. Don't think it will age well in design terms and the hotel is a fair way from the city centre of course. All of which is fine if you are just there for one night to/from the airport. The street entrance is a bit confusing (look for the lift on your right if you are carrying heavy bags as the Reception is up one storey. Ha dot leave room early in the morning for breakfast so can't comment. The Reception staff were friendly and heaped sort out a mistake I had made with the reservation and were happy to organise taxis etc. Only problem is that there are only 1 or 2 people at the desk and thus it can take a while to check-in at busy times. Bottom Line : good value for the purpose it is built, i.e. for people just off, or heading towards, an airplane.

Room Tip: You're not there for the view and but from reading other comments I guess you should ask for str...
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  • Stayed: April 2014, traveled on business
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Thank pdb72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Lise A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
coppolani, Responsable réception at Ibis Styles Nice Airport Arenas, responded to this reviewResponded May 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ibis Styles Nice Airport Arenas

Address: 127 boulevard Rene Cassin, 06200 Nice, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Nice > Arenas / Airport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nice
#9 Green Hotel in Nice
#15 Business Hotel in Nice
#27 Family Hotel in Nice
#28 Romantic Hotel in Nice
Price Range: $81 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles Nice Airport Arenas 3*
Number of rooms: 91
Official Description (provided by the hotel):
Opposite Nice Airport, this hotel is located in the heart of the Arenas business district and just 15 minutes from the centre of the city of Nice. The hotel offers 91 air conditioned and inviting rooms and features a swimming pool, a bar, 24 hour reception services and undercover pay parking. 30 km from Monaco and the Italian border, it makes for an ideal place to stay whether on business or leisure. ... more   less 
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Also Known As:
All Seasons Nice Aeroport Hotel Nice

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