I want to start this review by writing that the young clerk at reception was very friendly, apologetic, and as helpful as she could be given her position at the hotel when addressing our complaint.
We were visiting this month and the air conditioning was not working very well over the first few days of our stay. When we questioned the staff at reception, they came to check on it but nothing further was done to accommodate us. My partner and I decided that we would tough it out, as it was blowing a very slight stream of air. After a very hot day, we returned to our uncomfortably hot and stuffy hotel room that had zero air conditioning. When we went to see about being moved to another floor (where the air conditioning was apparently working) or being appeased in some way, we were notified that someone might come in a few days to fix it, but that nothing was for certain and that we could not be accommodated for the problem. We ended up switching to a different hotel for about the same price with working air conditioning and it made our stay in Nice much more pleasant. I see in a review written in April that this was a problem months before our stay. Hotel le Lausanne: Please fix your air conditioning or do not advertise and charge people for it as an amenity!
- Official Description (provided by the hotel):
- Hotel is located in center of town 600 meters from the sea. Air conditioning, wifi free 1 hour. Hotel is soundproof and equiped with air conditioning. Public parking is 600 meters from hotel. Wifi free. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline and Travelocity so you can book your Hotel le Lausanne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.