I stayed here for business for two nights, first night the service was good, second night I had a terrible experience. I left the hotel in the morning and on doing so handed back my key (complete with weighted key ring) to the receptionist. I was not advised that I would need a fob to get back in. On returning to the hotel, late after a business dinner at trade fair, I could not get into the hotel. Despite knocking, calling out for 30 minutes or so no one answered. Even trying to wake another guest proved unsuccessful. I was a woman alone, and very scared as it was late at night, and the hotel is in a deserted area. Eventually I had to make it back into Cannes (20 minutes by taxi) and stay the night with a colleague.
On returning to the hotel the next morning, the director was not available for me. Since then I have called 3 times and written a letter and no one has responded to apologise officially. I am stunned that somewhere which describes itself as 4 star, could deliver this poor level of service, not only putting one of its guests in an extremely dangerous situation, but subsequently failing to acknowledge or compensate in any way at all.
- Official Description (provided by the hotel):
- Near to the Croisette and Nice airport, down Mougins medieval village, this age-long mill full of history is an exceptional gastronomic and artistic address on the French Riviera.In a captivating setting which opens onto the outside gardens and Provencal restanques, the works of some of the best contemporary artists meet the autographs of past and nowadays‘s celebrities. ... more less
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- Also Known As:
- Le Moulin De Mougins Hotel Mougins