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“Very Average-Bring Sleeping Pills!”

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Hotel club Vacanciel Menton
Ranked #13 of 30 Hotels in Menton
Genoa, Italy
Level Contributor
664 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 1,266 helpful votes
“Very Average-Bring Sleeping Pills!”
Reviewed February 25, 2013

On Booking.com this hotel is called Hotel Club Vacanciel Menton and signage to the hotel has this name, while the front entrance says “ L’Orangeraie”. It sits a good bit off the Rue Partouneaux through a well-tended garden, which makes for a nice start, but overall the hotel was very average and in some ways disappointing.

Check in was fast, friendly and I had my room 1 hr before check-in time, plus the lovely young receptionist spoke good English. As indicated in other reviews it’s well located, but Menton is a small lovely resort town so most properties are close to the center and beaches. The main problem with its location is the proximity to the train tracks, which run right behind the hotel and the poor windows provide little buffer to the constant train noise making it impossible to sleep without drugs! Other annoyances; the single room was sparten with a view of another wall, but clean, it didn’t have a hairdryer, no bathroom amenities except 1 bar of soap, the TV had only a handful of French stations (no other language) and the safe can only be used by returning to reception for a key. The bathroom was long and skinny-sitting on the toilet crushed your knees against the wall!

Breakfast was annoying! I arrived at 9, all the tables were full of crumbs; you are expected to bus your own dishes, so the tables are never cleaned. At least 1/4 of the food offerings were depleted or dried up looking, although the coffee was constantly replenished, little else was. In a way it’s understandable; I was appalled at how many people stuffed the remaining fruit and breads in their purses, one lady even came prepared with a plastic bag! French packaged groups were everywhere.

The final insult came at checkout. Booking.com clearly states check-out is before noon. There is no signage at the reception to tell you differently, so in the morning I walked around the town and returned at 11:30am, locked out of my room! The maid let me in and my luggage had been removed! When I went to reception to retrieve my luggage and find out what happen, the English speaking receptionist was on break. When she returned, she did locate me in the lobby and apologized, saying that Booking.com has incorrect information on their website and that check out was at 10am-quite early! There was no way for me to know this as there is no signage at the desk regarding check out. As compensation they offered me a coffee (declined) and I didn’t need to pay the .70 cents hotel tax! Overall a very uneven stay and I would choose another hotel on my return, especially if I wanted a good night’s sleep!

Room Tip: Avoid rooms in the back-very noisy due to trains. Avoid rooms near the elevator, very noisy. Actua...
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  • Stayed February 2013, traveled solo
    • Value
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    • Sleep Quality
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Helpful?
1 Thank AnnArborMHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

This town, and hotel, were popular vacation spots early last century, and the hotel still has the charm, and drawbacks, of an earlier time. Gardens, lobbies, and grand staircases are lovely, rooms are fairly simple. Vacanciel L'Orangerie is now part of a chain that caters to the French package vacation crowd so lots of older couples, and planned events. That in itself can be charming, but also is easy to avoid. Staff was helpful with hairdryers, laundry room tokens, etc.
Rooms along the back costs less, but overlook the train tracks, so bring earplugs. Menton itself is a lovely town, and not quite as crowded or expensive as others along the coast. Driving back to Nice, Monaco, Cannes, etc. is easy.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Kayla46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wicklow, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Nice old building, four storey, we were on the fourth floor in a room at the back. Problem with this is that the busy railway line is right behind the hotel so avoid being put in a back of hotel room, it's noisy most of the time! Also the lift is very busy nearly all the time as the residents tend to be aged, Menton town being a large French retirement home essentially. Staff fine, nice grounds. We did not eat or drink there, apart from a glass of wine (purchased locally) in our room (no one objected). If we were using this hotel again we would insist absolutely on a front facing room, which costs extra. Actually, we probably would go elsewhere.

Room Tip: Front facing !!
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank MOSSIEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2012

This hotel looks very grand from the outside and the gardens are beautiful. It is set well back from the road so rooms are very quiet.Staff were very helpful and it is an asset to have on site parking.It is a short walk to beach, shops and restaurants and is very good value for money.

  • Stayed June 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 13, 2012 via mobile

This hotel could be really great very easily. Unfortunately, for our week in Menton, too many minor niggles took the shine off our stay. I very nearly scored it 2/5 but as the hotel didn't stop us enjoying our week I've generously scored it as average.

L'Orangeraie has a lot going for it. It is well located just a short walk from the beaches, port and old town. There are a lot of nice restaraunts within easy reach too. The Hotel is in a nice garden setting and is quite a stately building, probably a very grand establishment at one time. It is clearly popular with the more mature tourist. Most of the guests are well into retirement, with a few families and couples not putting much of a dent in the high average age.

Crucially for us, it has covered reserved parking on site for €7 a day. A nice surprise when we checked in was that breakfast was included even though we had booked room only.

The room we had was a triple (only booked a double) and was as big as you could need. We had two large opening windows with external shutters and air con, which was a bit weak, but did the job. It looks like the rooms have been recently refurded and you get an TV with all the normal French stations.

The hotel has free wifi access in the bar/lounge area, not in the rooms.

All good so far, but as the title says, it's the details that let the side down. First off, our room smelt of bad drains. We reported this to reception twice. The very pleasant receptionist said she would have it looked into, but I don't believe anything was done. In the end we gave up and just left the windows open. My gut feeling is that the smell was coming from the AC so we left it off.

Now although we weren't expecting to get breakfast, once we were told it was included we decided to make the most of it. Breakfast is allegedly served between 7:30 to 10:30. We arrived before 10 each morning and there was at least one or two items unavailable. One day no pastries, one day no croissant, one day no cereal and so on. Most days I had to find a member of staff to replenish the cold milk, or provide more bowls and the fruit juice was always down to the dregs.

The hotel has a bar, but is closed from about 2pm until 6:30pm, so no chance of a beer whilst relaxing in the garden in the afternoon. It closes up early in the evening too, so don't expect a night cap after you've been out for a meal. We didn't try having lunch or an evening meal at the hotel so can't comment on that.

The cleaning leaves a little room for improvement too. Even on first arrival, the bathroom was a bit grubby in the corners and it didnt improve through the week. In my experience, standard practise when it comes to loo roll in hotels, is one on the holder and a spare. Not here. They just don't replenish it unless you go and find and ask the cleaner for a new one.

None of the above would be worth writing about by itself, but they all combine to make you think the proprietors are just doing what they have to and not really making an effort. Granted, this hotel is at the cheaper end of the scale for this part of the world, but it's still fairly expensive for what you get, and what you get isn't delivered with much enthusiasm.

Must try harder!

Stayed July 2012, traveled as a couple
Helpful?
3 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 9, 2012

What a lovely experience it was staying at this hotel. Beautiful grounds and well tended gardens. Quite a different experience from the usual holiday expectations.
The rooms were spacious and tastefully decorated. Breakfast on the terrace was a treat.
Guests, mainly over 60's. The staff were helpful and friendly.
There is not much English spoken in the hotel as guests mainly Italian or French or in the town of Menton itself, so brush up on your 'O' level French. Very convenient to train and bus stations and very close to beach and shops etc. Menton itself is a charming place, close to Italian border plenty of restaurants, etc. All in all a very good holiday and would definitely go again.

Room Tip: Worth paying extra for a room facing the park. Much quieter and lovely to look out on.
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  • Stayed June 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank twirliemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 3, 2012

ThIs is a good value hotel on central menton. It is less than 10 mins walk to railway station and also to beach in Menton. Hotel is a really lovely old building - very much old school glam in beautiful gardens. Room was modernised, but bathroom a bit small. Staff were helpful and friendly. Carparking useful and good value. Daily activities a bit hi-de-hi for me, but easily avoided!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kazp02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel club Vacanciel Menton

Property: Hotel club Vacanciel Menton
Address: 15 rue Partouneaux, 06500, Menton, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Menton
Amenities:
Restaurant
Hotel Style:
Ranked #13 of 30 Hotels in Menton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel club Vacanciel Menton 3*
Number of rooms: 141
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