the hotel is a very pretty, old stone house with a lush garden, a small swimming pool, small but nice rooms, comfy beds and very good food. (many people come from outside to have lunch/dinner).
the staff is friendly and helpful and the place itself is a good place to stay if you want to explore the coastline.
easy to get everywhere, if you have a car (and avoid the rush hours), but if you must rely on buses, then you really need to have time and patience to wait for them, since most only go once an hour.
two things that could be improved upon are:
a coat of paint on the walls (really brings down the quality of the place and it would be such a simple thing to fix).
but most importantly, either change or train the italian manageress to be more customer friendly. she was not very helpful at all, with simple things that would be no effort for her to be helpful with, and she had a spoilt brat of a little girl who seemed to be allowed to do anything. including hitting the guests and screaming at the pool area. was not impressed with that at all.
otherwise really liked it and would return if in the area again.
(i put average on service beacause of the italian woman, otherwise everyone else was great.
and i loved the location, but you really do need a car to be able to fully enjoy the riviera.)
NB! this was my review, to which the manager wrote the following:
Thank you for taking the time to comment on tripadvisor, and having spent a pleasant stay in our Hotel.
I wish you personally answer because The only negative thing was me ... I remark during your stay the antipathy for my person (or maybe my nationality?) when I greeted you and you ignore my hello.
Now you are writing comments wishing injure me directly, but indirectly dear Miss you made me a lot of compliments for all that you have enjoyed and loved in our house is the result of everyday work for years, I thank you and I 'hope welcome you with us again.
I am stunned at the audacity of her reply! not only does she obviously have no idea who i am (we had a fairly lengthy conversation upon our arrival, so her saying i didn't say hello is obviously not true!) but then to turn the whole thing around and say that i am racist, is just too much! i guess apologizing for wrongdoing is just not her cup of tea. again, just like she did not apologize when her child hit my friend. not that it hurt of course, but it was done in an extremly rude manner! in my opinion, this is not how you treat your guests.
she is right, i do have an antipathy towards people who are unfriendly with guests, and then try to lie to make others look bad!
i am keeping my review of the hotel as it was, because i did like it. however, i will not return to stay there next time.
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- Also Known As:
- Hermitage Eze Hotel