I did not take the free tour, but luckily I happened to tag along to the end of one of the tours in the shop area. The store has many perfume and soap stations, each one of them staffed yet no one offered any help, recommendations, or explanations - terrible salesmanship. At one of the stations I happened upon the end of a tour. The tour guide was great - I spent a ton of money on perfume because of her fabulous explanations. The store should have sales people of comparable quality to their tour staff.
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