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“Rude staff / Noise / Wifi”
Review of Eden Hotel & Spa

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Eden Hotel & Spa
Ranked #34 of 126 Hotels in Cannes
GreenLeadersBronze level
Reviewed July 1, 2013

As of May 2013 the hotel was supposed to be a "Pet-Friendly" Hotel on ebookers.ch. So we booked the hotel because we wanted to bring our mini schnauzer along. When we arrived, I mentioned that we are traveling with a dog. The employee showed us around and saw the dog as well, in fact at least 3 employees, including the concierge, who even asked her name and 2 people at the front desk.
Upon arriving in our room, we received a phone call from the front desk, they explained that they will charge us extra for the dog(15€ per night) which we agreed to, still no mention of a no dog policy.
On the same evening we returned to the hotel when the gentleman at the front desk stopped us and told us we can't bring the dog in. His manner was very rude, said dogs were forbidden in the hotel! If we had checked in when he was there he wouldn't have let us stay.
We were surprised by this because we were under the impression that it was ok, being that it was mentioned on Ebookers.ch & having had checked in without the front desk actually saying the dog was an exception to their house rules!

In the morning we went to the manager, but instead of listening she suddenly became rude and told us that we were lying! That we never mentioned the dog which was untrue, even denying that the hotel was "pet-friendly" on the ebookers website.

At this point we were very unsettled, annoyed by the situation with the dog and then on top of that there was fairly loud music just outside our window, which had come from the indoor pool area so we hadn't slept well. When I mentioned this the manager also told me I was lying!!!

I have never had such a thing happening before. I don't mind if a hotel has a no-pet policy or if they charge for a pet, but the way they treated us, accused us of being lyers was absolutely uncalled for.

After bringing our laptop to the lobby and proving to the manager that "pet-friendly" was on the Ebookers.ch site, she only said she would contact Ebookers.ch to have it removed, not really apologizing for the uncomfortable situation it caused.
She did at least remove the extra fee for the dog.

Oh then there's the wifi, it's terrible!

Normally I wouldn't complain, but after the combination of things our experience was pretty bad (especially considering this is supposed to be a 4star hotel!).
With or without a dog: We will never step foot in the Eden Hotel & Spa again!

  • Stayed: June 2013, traveled as a couple
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7  Thank rfbh_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 - 89 of 852 reviews

Reviewed July 1, 2013

We stayed there for 2 days and it was simply amazing! the staff was really friendly, the rooms were perfect, the breakfast full of variety and high quality, not to mention it has an amazing location just 150 meters away from la croisette and near the public beach, also surrounded by many shops and restaurants :) the trip was wonderful because of the hotel! if u r coming by car, you will be able to easily park in a near by public parking that would charge you by hour :) highly recommended :)

Room Tip: its 8 floors so the higher you are, the more likely you will get to see a view :)
See more room tips
  • Stayed: June 2013, traveled with family
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Thank Noha E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edenhotelcannes, Responsable commercial at Eden Hotel & Spa, responded to this reviewResponded July 22, 2013

Dear guests,

We thank you for your pleasant comment.

We are glad that you enjoyed your stay and we hope to see you again in our hotel.


The Commercial Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Just off croisette beach and easy to walk everywhere with secure parking. Friendly and classy enough with a much cheaper price tag than is often found in this town. I would stay there any time I go back to Cannes. Breakfast is expensive but it is in town so it's up to you!

Stayed: June 2013, traveled as a couple
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013 via mobile

I recommend the jaccuzi and the interior swimming pool. Excellent breakfast, a multiple choice of food. The rooms are not so big but clean and decorated in a modern style. The location is perfect, la rue d'Antibes is the main shopping street in Cannes and it is close to the bars in the night.

  • Stayed: November 2012
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1  Thank Albertinkaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

I have spent a lot of time in Cannes over the years & stayed in many Hotels, all 4 star up.
Eden's location is great, almost all the way up on the busy shopping street Rue De Antibes.
Rooms are small, not very clean & all in all I was not very impressed since it claims to be 4 star.
I tried the spa that is located in the bottom, next to the garage I think. Not very cosy. The massge was good but too expensive for what it was. I also tried the pool, way too much clorine, felt sick!
Breakfast was ok. Never tried room service. I won't come back & I won't recommend this hotel.

  • Stayed: August 2012, traveled as a couple
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2  Thank NinaCarola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

I went for a week in a business trip and the hotel was good enough. My complaint is with the lack of service at front desk they do their job and will not go for the extra mile. I find unbelievable they do not open the gym 24/7 they close it at 9 pm so as you can imagine could not make it even in morning they open late.

  • Stayed: December 2012, traveled on business
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1  Thank Turista2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

This hotel is well located in Cannes, set on the Rue d'Antibes and just a two minute walk to the Croissette and beach. We had a cosy room with a balcony facing d'Antibes. Room was clean with modern furnishings. Good shower in the bathroom. Unfortunately we were bitten to death by mosquitos but the staff were very accommodating and relocated us to a much lovelier room, with a large balcony and sea view over the tops of the buildings, at the top of the hotel.
We availed ourselves of the breakfast buffet which was of a superb standard, plentiful and of good quality. Can't comment on dinner at the African themed restaurant as we ate out every nIght. Cannes has charming, character - filled restaurants in abundance.
There is an indoor and outdoor pool at the hotels which are quite small but perfectly relaxing. The sauna was a welcome respite after a hectic day.
In short, this is a good value hotel (particularly during conference season when the 5* hotels cost the earth) in a good location. Be sure to ask for one of the rooms at the front of the hotel rather than in the older adjoining building at the back, as these have all been recently refurbished.

  • Stayed: June 2012, traveled as a couple
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1  Thank 000Glenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Hotel & Spa

Address: 133 rue d Antibes, 06400 Cannes, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Cannes
#9 Spa Hotel in Cannes
#15 On the Beach Hotel in Cannes
#24 Business Hotel in Cannes
#28 Luxury Hotel in Cannes
#43 Romantic Hotel in Cannes
Price Range: $69 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eden Hotel & Spa 4*
Number of rooms: 117
Official Description (provided by the hotel):
Located in the city center of Cannes, on the rue d'Antibes and 150 meters from the Croisette, the Hotel Eden & Spa reveals ideal spaces for business and leisure tourism. Combining sophistication, serenity and wellbeing, the Eden Hotel & Spa offers the best of a hotel experience. With its 117 rooms, the modern complex offer 1 auditorium, 3 meeting rooms, 20 break-out rooms, a restaurant, a bar with fireplace, a Spa, all in a contemporary design and technology and enabling a mix of work and relaxation. You are welcomed in a relaxing atmosphere around which the four fundamental elements are staged: water, earth, fire and air. The fluid spaces are punctuated by water features, the earth is in the form of interior gardens and the air is symbolized by the spacious volumes contrasting with the oppressing rhythm of modern life. ... more   less 
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Also Known As:
Eden Hotel Cannes

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