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“Tenth year” 4 of 5 bubbles
Review of InterContinental Carlton Cannes

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InterContinental Carlton Cannes
Ranked #9 of 129 Hotels in Cannes
Certificate of Excellence
uk
Level Contributor
141 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Tenth year”
4 of 5 bubbles Reviewed October 12, 2010

This is our tenth year at the Carlton and as usual the staff side of things is excellent. We were greeted with "welcome back" from all departments we came into contact with.
With familiarity comes knowledge and how to get better value for money. We always Emil a manager we have got to know before arrival. If you do not have breakfast included: breakfast flex is always the best value, then try but make sure you signed for it an ala carte breakfast. Or as another contributor suggested Le Compare just 50 meters to the right of the hotel just past Cartier Jewellers
The Building is getting a little tired, possible the American Bank that owns it may be in straighten times but things like curtains that do not fit and let in the light really do need to be seen to.
Would we go for the eleventh year; of course but it would be on a deal.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ronchadwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London, UK
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 4, 2010

Sorry to repeat what stayingawhile has said but they have summed the hotel up perfectly for me. No need to go over again suffice it say amazing for history, location maybe not so great for value but hey. Also thought the staff were first class and made us feel very welcome. Stayed in junior suite, superb room and lovely views - would I go again - most probably not - for the money there has to be better but still glad I've been once.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Argie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 30, 2010

the sunlounger costs as much as lunch.we got an upgrade on the room but the shower was so low i banged my head on it twice.overall the staff were except a blonde on reception who didnt see any urgency when the water went off.

Stayed September 2010, traveled with friends
Helpful?
2 Thank ManchesterLou_art
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 30, 2010

The receptionist at check in was nice. The room was not ready yet at noon, but she promised to call us when it was ready. At 15.00 hrs we went back because we were tired. Hoping that the room was ready, since nobody had called us yet. Luckily the room was just done and we got the keys straight away. She also took our luggage tickets and said she would take care of it.

The room was spectacular (when you ignore the huge stain on the floor and the glass and bottle opener that were missing from the fridge). The partial sea view was great and the room was huge! The housekeeping staff is very friendly. Also the complimentary bottle of water and the fruit with welcome card from the general manager was a very nice gesture. Shame that they took away the glasses and cutlery after one day and did not replace them without us asking for it. And I wonder why they place the bathrobes in the toilet? Surely there must be somewhere else to put them?

Unfortunately it also took over 50 minutes for our luggage to get up. At first I did not want to call down and waited patiently. But after 45 minutes we waited long enough. We were tired and wanted to unpack. When we called down, they did not know which luggage was ours. So they brought up 2 suitcases, but forgot the backpack... The bellboy was very apologetic.

Since I got a very good rate and would usually not choose for a hotel of this class & elegance I felt a little 'underdressed' every now and then. Especially when some of the staff were looking at as wondering if we were guests or not. The first couple of days we were not even greeted at the door. I found that quite rude... After some days they started to recognise us and we occasionally we got a nod and even a 'Bon Soir'.

A middle aged lady in reception was really arrogant! When I asked a question, she was looking at me as if I was some kind of dirt. That was awful! Her smile was fake and -while she promised- nobody ever called me back to answer my question.

One of the guys at the beach was also rude. We were discussing whether it was worth paying Euro 52,- to be on the beach for some hours, while he was clicking his pen impatiently. That (and the ridiculous price; a discount for hotel residents would surely make a guest feel more welcome!) made us decide to go somewhere else.
Luckily his friendly colleague made up a couple of days later, when we decided to go and relax for some hours after 15.00 hrs, because then you pay half price. (Yes, I admit. Choosing Cannes when you are on a tight budget might not be the best choice... ;-))

We had a fantastic holiday, don’t get me wrong. The hotel is great, has a beautiful location and nice facilities. (A pool would be a great addition, though!) The staff just did not meet up my expectations.
I definitely recommend it when you can easily afford it. Make sure you book a sea view room, because that is fantastic! And make sure you look the part, so they will take you for a guest...

(I admit, as I am working in the hotel industry myself, I am very picky ;-) But when people call this one of the best hotels in the world, my expectations are very high).

  • Stayed September 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank NatasjaBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 29, 2010

Beautiful hotel on Canne's croisette - perfect location and the service is great - we were lucky to have a room on the ocean which enabled us to see not only the scenery but luckyyly the fireworks organised by the city of cannes in summer. Will return one day

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ClaudeJumbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed September 18, 2010

Was at the Carlton & as I am pregnant I ordered a virgin Mary. For 15e what arrived was a glass bottle if tomato juice plus an inch of worster sauce in the glass. No celery. No pepper. No tobasco. Hotel was 'dead'. No atmosphere. Beautiful decor etc etc but not impressed if they can't get the most basic cocktail right.
Even the tomato juice was left on table for me to pour into glass if brown sauce with a .....straw. Classy or what!!

  • Stayed September 2010
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Europesally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 15, 2010

If you’re staying here then you probably need to know three things.
1. You’re going to want to buy into the old style Hollywood feel, and pretend to movie stars to really enjoy it, there are other more modern hotels with newer facilities for the money but this has old Cannes class.
2. If you’re spending say 550Euro a night (1130 rack rate) then go a bit further and get the sea view deluxe room at 600Euro (all end of Sept 2010 prices from intercontinental.com). The tall windows open all the way, the view is terrific, and you’ll get the most of the high ceiling, airy rooms
3. The beach isn’t included, breakfast is expensive, and it has a very if you have to ask it’s too expensive feel – but hey, if you’re there to be showy, it might just be the place to stay.
In more detail.
We stayed here as with most of our vacation posh hotels on points from my business travels (which tends not to be so luxurious), it’s one of the iconic Cannes landmarks on the front, the rooms are old European style, very high ceiling, huge wardrobes, big bed and drapes - Marble gold, faded washed woods, blue, florals and fleur de llys styling. The internal magazines are all about the film stars staying there, watches, and the flash cars parked outside. We really liked and enjoyed it, but you can read other reviews that talk about some of the facilities are therefore more classic – i.e the bed did squeak a bit (though was very comfortable), some things looked slightly tired, and the sound insulation isn’t as good as a modern 5* hotel.
The hotel is U shape with the base facing the sea, and the arms stretching back to land. This means the most imposing front and the best views but only for a smaller fraction of the rooms, 2/3rds don’t have a sea view really. I can imagine that if you paying the full rate and get a view of astro-turf covering to where they park the bins (the absolute worst case I highlight, but clearly possible looking out from our room), the full opening full length windows (clear warnings on the glass if you have kids) aren’t going to get a lot of use and you’re going to be annoyed. Some of the other hotels on the front (like the Majestic Barriere) are U shaped with the arms facing towards the sea, this sets back the frontage, making it less picture worthy for the tourists, but more rooms get a nicer view. So if you can afford to stay here, worth paying a bit extra to get a really good view, throw open the windows and order something nice. Well worth it.
Breakfast is between 32 and 38 Euros – you can read in other reviews it includes champagne?, or sparkling wine? Not sure we didn’t go, there is only so much you can do with breakfast really. The terrace is however as the reviews say very swish and a very nice place to sit. However Le Comptoir is a swish suede seated café just two doors to the right as you leave and a pastry, coffee, half baguette, jam and freshly pressed orange juice are 9.50Euros with a view and seating 75% as nice. The intercontinental beach is 31 (any row), 33 (front row), 38 (on the pier) Euros, with a 13Euro deduction after 15:00. It does state clearly in the book that it’s not included, but there is no discount for residents, and not really any reason to encourage you to go there and not to another location, as it’s a totally different establishment, you need to walk out of the hotel and over the road. You can find places to the left if you walk a little with free for kids under 10, from 0 in municipal either end of the front, 7 for just a seat next to it, through about 15 in the cheaper places, 25 in the middle places, this is the top end. 3-14 (middle rate) to the left a bit gets our vote, and the menu du marche at 25Euros is recommended as is their bonkers grass seated bar, Cinq, back from the front. Anyway the point is that if you’re the sort of person who sits down and works out the value of breakfast or beaches you are probably not target audience, it’s a hotel full of things for people who don’t look at the prices. Can you decide between the Dom @ 590E or the Rose Cristal at 650E…
To round up: Nice toiletries, staff very pleasant (much nicer than many of the other guests we ran into), lovely but older style room, beautiful hotel and architecture, great location (0.3 km from station and absolutely in the centre of the main front), lots of cars to photograph, chance to see a celeb or two (if you go at the right time) and in general we had a very enjoyable stay.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank stayingawhile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Carlton Cannes

Property: InterContinental Carlton Cannes
Address: 58 La Croisette | CS 40052, 06414 Cannes, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Cannes
#5 On the Beach Hotel in Cannes
#8 Luxury Hotel in Cannes
#11 Business Hotel in Cannes
#12 Romantic Hotel in Cannes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Carlton Cannes 5*
Number of rooms: 343
Official Description (provided by the hotel):
Welcome to Cannes. There is a place at the heart of La Croisette where you can enjoy a truly unforgettable moment in an intimate setting. Thanks to 100 years of tradition at your service, the InterContinental Carlton offers a unique experience under the Mediterranean sun. A genuine legend: The InterContinental Carlton Cannes cultivates this refined atmosphere where yesterday's charm and spirit mix with today's expectations. With its 343 rooms and suites, its restaurants and bars, its famous terrace and its private beach of fine sand, it offers incomparable service worthy of the best hotels. ... more   less 
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Also Known As:
Intercontinental Carlton Cannes Hotel Cannes
Intercontinental Cannes
Carlton Cannes

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