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“Brilliant hotel with brilliant staff”

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Grand Hyatt Cannes Hotel Martinez
Ranked #17 of 126 Hotels in Cannes
Belfast, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Brilliant hotel with brilliant staff”
Reviewed April 22, 2014

We have just spent three magnificent nights in Hotel Martinez. There is no better hotel. The entire staff from checkin through concierge, room service and room maintenance are using their best efforts to make your stay enjoyable. I would never recommend staying in any other hotel in Cannes as it will not be possible to produce the experience they are able to give. Very many thanks to everyone concerned and we look forward to seeing you soon again.

Room Tip: sea view is best. First floor rooms have larger rooms and smaller balconies (not a disadvantage).
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank tablefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 24, 2014
Dear Guest,

Thank you for taking the time to share your experience after staying at the Grand Hyatt Cannes Hotel Martinez.
We are very pleased to read such nice compliments.They will be shared with all teams.

You will be always more than welcome!

Karine,
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Seattle
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed April 19, 2014

Hyatt

I arrived as part of a corporate function. The hotel is a classic. It is an old building, and in many cases needs major renovation but still has the classic 1920s feel.

The service is awesome and from the heart the moment you walk in. The older or more mature employees are really polished, the younger employees are more likely to say “no” even when they should be saying yes; but well offset mostly by the great service. Food as well was excellent. Now you will pay and pay and pay for this; in my case a corporate function was absorbing costs. The prices in this part of town are so difficult to accept, just figure that a $5 dollar American type hamburger costs the equivalent of $20 bucks and everything from a can of soda to ice cream follows the pattern.
Taxi from Nice airport is over $100US, I took the express bus for I less than $10 bucks and the express train back was easy, clean and fun for 6 Euros. Cabs make New York look free. I live for Starbucks (I am from Seattle and if Café Vita were global I would go but I do look for Starbucks when on the road for, I have to have my Iced Quad Espresso. I get it everywhere in the world but in Cannes, there is no Starbucks, nada, zero Starbucks. There is one in Nice. If you hate Starbucks you will be super happy.

Again, coffee is way overpriced and they certainly do not put ice in it and they don’t have plastic cups, period; you will not find them in Cannes. Iced drinks are put into cardboard for the most part. The hotel does not provide any in-room coffee and they will not provide any “take-away” service. But they were happy to make my iced coffee at my included in the room price breakfast in a glass, it was very good, but if I had to pay for it, I think it would have been over $10 bucks easy. Breakfast was excellent. One executive had breakfast before checking in and an omelet breakfast plus coffee exceeded $40.

The city is over the top with money that is hanging on everybody’s sleeve. They seem to want to make sure you know they are super rich and it gets tiring. (There are a lot of wannabes making life less than pleasant as well)

The hotel itself is a refreshing place to relax with a pool. I just could not bring myself to pay the prices for everything and walked around trying to find alternatives; there are few. The restaurants close up at 6pm directly on the beach. There are a zillion look alike places all over-charging and serving up mediocre food all around the hotel and beyond.
I had a small Thai chicken stir fry and a beer for $55.00 next door to the hotel.

I walked 15 minutes from the hotel into McDonalds to scope out a plastic cup with a top to make my own iced quad..they had none and the place was packed and totally a massive mess. I actually had a Subway sandwich (Teryaki Footlong with water) and it costs over $15.00 to my total surprise. Dinner at the hotel at the prices they charge was not an option.

I ended up with a nice room but as with many rooms in this hotel it overlooked the garbage. Our corporate rate was not cheap by any means, I don’t think we can mention rates here, but you could get a cab ride back and forth to Nice for about the cost of this room each night. The garbage operation in this hotel is no small deal, they are picking up and slamming around in the morning, night and all times of the day. It was not great and I did not ask for a different room. You can see my photos. The room was otherwise quiet, clean. The electric outlets did not work, the drains did not drain. But I let it go. The AC was just a switch with three speeds, it looked very 70s. It worked well actually.

One of our executives on the team had ants massively overrun her room and had to move. She said they upgraded her to a wonderful ocean view room with any ants included. I did not see any moving protein during my stay. Overall, great stay.

The backside territorial view was ok if you can get past the garbage, the employee quarters, parking action and active railroad running next to the hotel. Service was awesome. I was on the 4th floor, the windows opened nice and wide with a little balcony for standing up and my guess would be to smoke if you did and I don’t.

I must also add that they did provide me this room before 2pm and I did not demand an ocean view room. I think I could have gotten one if I wanted, but I will never know. Ice delivered with a smile every night. Great housekeeping. I really enjoyed my stay even it you have to look past some things that should be better but are not yet up to par.

Room Tip: Check your room view. There is a 100% difference between looking out the back over garbage, trains...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dg3225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 20, 2014
Dear guest,

Thank you for taking the time to leave a review. We are pleased to read that you enjoyed your stay with us.

We took notes from your comments and shared it with our team to take actions were required.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We thank you for your understanding and for helping us to improve the quality of our service.

We look forward to the pleasure of welcoming you back to the Grand Hyatt Cannes Hotel Martinez.

With all our very best regards.

Romain,
Guest Relations Manager
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Guildford, United Kingdom
Level Contributor
4 reviews
Reviewed April 15, 2014 via mobile

We stay in this hotel for 3 night and we upgraded to the executive room which was spacious and had a see view. The bed was so comfortable. Also staff were just brilliant...
We liked the open buffet breakfast, there were lots of choices.
I would definitely go back to this hotel.

Stayed March 2014, traveled as a couple
Helpful?
Thank Nilufer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 16, 2014
Dear guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to read about your satisfaction.

We appreciated particularly your comments regarding the service at our hotel, it is for us the best compliment that we will share with our team.

We sincerely hope to welcome you back to the Grand Hyatt Cannes Hotel Martinez.

With all our very best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 15, 2014

we were on holiday with 2 small kids (5 and 2). The staff are fantastic and very helpful. I would have given this hotel a much higher rating if it were not for the state of the room. Peeling paint, sockets hanging out of the wall mould in the shower. this hotel needs to update its rooms. we were in 515...other than that it was a great experience. I would go back for sure but you need to make sure you inspect your room first

Room Tip: make sure you inspect the room before you accept it.
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  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 16, 2014
Dear guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the Hotel Martinez.

Regarding the renovations at the property, please note that Hyatt started a refurbishment program, a full and extensive refurbishment will start this winter.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We thank you for your understanding and for helping us to improve the quality of our service.

We look forward to the pleasure of welcoming you back to the Grand Hyatt Cannes Hotel Martinez.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 13, 2014

Other than the fact that the hotel rooms do seem a bit in need of some refurbishment (mostly the bleach stained carpets and wonky closets, and the A/C controls hidden behind the door and 2 feet above my head), my stay was extremely enjoyable. I was traveling for business and can only imagine what staff have to endure during major festivals in Cannes, From the moment I checked in to the moment I left, the front desk, concierge, housekeeping staff and waiters were extremely polite, patient and gracious. That is what really made my stay. The wifi always worked, the hotel was conveniently located just far enough from the Palais and was near great restaurants.

Room Tip: Facing the back of the hotel deprives you of sun, but is a little quieter.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LABizTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 14, 2014
Dear Sir,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the Hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

Please note that a refurbishment is planned and will start this winter in order to better match our clients expectations.

We look forward to the pleasure of welcoming you back to the Grand Hyatt Cannes Hotel Martinez.

With all our very best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egham, United Kingdom
Level Contributor
689 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
Reviewed April 2, 2014

We decided to spend a weekend here to celebrate my birthday the following week. Very impressive hotel and efficient check in by delightful young lady who was in the process of being trained. Took a little longer but that wasn't a problem. We stay at Hyatt Hotels a lot so we were upgraded to a King sea view room. Luckily we were allocated to one of the newly renovated rooms on the fourth floor.

The room was of a reasonable with a large comfortable bed, chaise and chairs, work area. The bathroom was huge and tiled in marble. Plenty of wardrobe space and a room safe.

Breakfast can be served in the restaurant, in the conservatory or by the pool. It rained the entire weekend we were there so we had to eat inside. Very personal service and a good choice of hot and cold foods to choose from. The coffee was probably the only thing that let it down which is a surprise in France.

The hotel is in a great location opposite the private beach which opens mid April. Plenty of bars and restaurants within a 5-10 minute walk.

Parking is €40 a day which is a little pricey but off road parking is difficult to find.

Overall a very nice hotel with great staff and delivers a great experience so we will be back.

Room Tip: Try and get a renovated room
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFrequentTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 6, 2014
Google Translation
Je vous remercie d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour au Grand Hyatt Cannes Hotel Martinez . je suis ravi d’apprendre que vous avez passé un agréable séjour parmi nous et que vous avez apprécié la décoration et l’espace de votre chambre, et je serai très heureux de partager vos commentaires positifs avec mes collaborateurs.

J' espère sincèrement vous revoir bientôt au Grand Hyatt Cannes Hotel Martinez, sous le soleil de Cannes, qui vous a fait défaut lors de votre visite et vous présente mes plus sincère salutations .
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Solihull, United Kingdom
Level Contributor
304 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed March 31, 2014

We had a 3 night stay at the Martinez to celebrate my birthday - a nice surprise present from my wife. On arrival we had probably the most efficient and friendly check-in procedure we have ever experienced - we genuinely felt welcome and were treated like valued guests. The lady (whose name unfortunately I can't recall) observed from the original booking that this was a celebration stay and introduced us to her manager who again extended a very warm welcome. We were then shown around the facilities before being shown to our partial sea view room on the 3rd floor - a beautifully appointed room with a fantastic view of the sea from the small balcony. Everything about the room was top notch including the King bed and bathroom. We settled in and started unpacking and a knock at the door revealed the next surprise - I was presented with a complimentary bottle of champagne on ice, a personalised welcome / happy birthday card and a Martinez wallet. This is customer service of the highest order and was greatly appreciated. Breakfast next morning was a civilised affair seated at a cosy table for two overlooking the sea. Buffet breakfast has plenty of choice to meet all tastes and an "egg chef" who prepared omelettes and fried eggs to order. We also experienced excellent service from the Concierge team who willingly assisted in booking our restaurants. We would certainly return to the Martinez and next time, we may well be tempted into the 2 Michelin star La Palme d'Or restaurant to complete the experience. Our sincere thanks to everyone who contributed to making this a birthday to remember - unhesitatingly recommended hotel and by far the best we have encountered in our many trips to France.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyccpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Responsable relations clients at Grand Hyatt Cannes Hotel Martinez, responded to this review, April 6, 2014
I would like to thank you for taking the time to let us know how pleasant was your stay and we are extremely pleased to hear that you enjoyed the way that you feel welcome while your stay with us at the Grand Hyatt Cannes Hotel Martinez.

I will share with all our staff your positive comments. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one.

I look forward to welcoming you again at the Grand Hyatt Cannes Hotel Martinez and I present you with my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Cannes Hotel Martinez

Property: Grand Hyatt Cannes Hotel Martinez
Address: 73 boulevard de la Croisette, 06400 Cannes, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cannes
#9 On the Beach Hotel in Cannes
#15 Luxury Hotel in Cannes
#23 Business Hotel in Cannes
#30 Romantic Hotel in Cannes
#32 Family Hotel in Cannes
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Cannes Hotel Martinez 5*
Number of rooms: 409
Official Description (provided by the hotel):
Situated on the exclusive Boulevard de la Croisette, overlooking the Mediterranean Sea, the Grand Hyatt Cannes Hôtel Martinez is one of the most iconic hotels on the French Riviera. Built in 1929, this legendary Art Deco hotel has 409 elegant rooms and suites, including a 1 000sqm Penthouse suite with breathtaking views over the Bay of Cannes. Renowned for its exquisite gourmet cuisine, the Grand Hyatt Cannes Hôtel Martinez boasts a variety of restaurants including the only 2-Michelin star restaurant in Cannes. During summer, the iconic Zplage private beach offers a beach club with a large pier, a bar and a restaurant. Leisure and activities include a outdoor heated swimming pool, a spa and a fitness center. ... more   less 
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Also Known As:
Martinez Hotel Cannes
Hotel Martinez Cannes

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