Just checked out and checked in two hotels down at the Intercontinental Carlton and much happier.
Although the worst part of my stay was being given my bill which had a 542.20 Euro laundry bill for mainly baby clothes and tee shirts, socks and underwear...that wasn't the only bad part.
There was virtually no internet the entire stay. Even after calling multiple times and having several different logins set up. It operated a little bit, worse than a snail pace and continually booted one off the wi-fi. Had to wait until middle of the night to do important downloads when it was working a almost normal with less users on it.
Yesterday a beach attendant scolded me for having waters and soda (purchased from my minibar!) and baby biscuits and a banana from the hotel-purchased breakfast for my 1 year old out at our 37 Euro (74 total Euro or two) lounge chair stand. Attendant said that you're not allowed to bring you own food to the beach. Apparently they want you to buy more of their cocktails?....not like I can drink much from their menu as I'm pregnant. Really ridiculous since the drinks and banana that I had were themselves hotel purchases. It was really embarrassingly...we were scolded and had to put away the drinks and stuff, where everyone else who had rented lounge chairs in the vicinity could hear. It felt like really rude treatment.
Checking out just now, my laundry has been charged as express, and it was equivalent to for a small bag of mostly tee shirts, underwear socks and baby clothes. I guess they are now explaining because I gave it to them at 3pm, rather than 2 pm, and it was returned the next day at 5pm, it was express prices....I didn't need express and that wasn't what I'd call express...wish they would have communicated this?!? Jus now after pleading with the manager that this was also unfairly high for baby clothes, they knocked off 58 Euro....so now its just about 500 euro for mainly baby clothes, socks, tee shirts and underwear.. I asked for a 10% discount on my two-night hotel room stay to make up for these insane laundry charges. They flat out refused even that. The lady told me they had to stick up for the hotel. I'm not a rude confrontational person. I just left and figured I'll handle it separately with American Express, with whom I booked.
This place is not 5 star. The customer service was chilly from the beginning. I am beside myself with this outrageous 800 dollar laundry bill and it ruined my trip to Cannes.
- Official Description (provided by the hotel):
- Situated on the exclusive Boulevard de la Croisette, overlooking the Mediterranean Sea, the Grand Hyatt Cannes Hôtel Martinez is one of the most iconic hotels on the French Riviera. Built in 1929, this legendary Art Deco hotel has 409 elegant rooms and suites, including a 1 000sqm Penthouse suite with breathtaking views over the Bay of Cannes. Renowned for its exquisite gourmet cuisine, the Grand Hyatt Cannes Hôtel Martinez boasts a variety of restaurants including the only 2-Michelin star restaurant in Cannes. During summer, the iconic Zplage private beach offers a beach club with a large pier, a bar and a restaurant. Leisure and activities include a outdoor heated swimming pool, a spa and a fitness center. ... more less
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- Also Known As:
- Martinez Hotel Cannes
- Hotel Martinez Cannes