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Grand Hyatt Cannes Hotel Martinez
Ranked #18 of 126 Hotels in Cannes
Reviewed September 28, 2012

Having read lots of the reviews on this hotel we arrived with mixed feelings as to just what we were in for. Forget the 5 star ratings; the hotel gets star ratings awarded for ticking boxes like TV, telephone and mini bar in the room and other amenities, it has nothing to do with the quality of service offered by the staff. (PS: they still have old fashioned coat hangers and not the modern ones; Oh, and no coffee making facilities in the room! (Something the star rating people missed there!)
Anyway, we were a bit early arriving and our room was not available. The reception staff were so professional; they checked us in, all except the room keys, and sent us off to the bar for courtesy drinks while we waited.
We booked a superior room, with the mountain view. Great view of the mountain but also overlooked the air con units and the railway line. The air con units, they are working on; they have built Pagodas which have climbing plants growing over them and it won't take long to hide them from sight. The railway? Yes you can hear the trains trundling past but they stop at night-time; it's not a big deal. If it is, get a sea view room and then moan about the traffic noise! Some people really do need to get a life.
The room was spacious enough for the two of us. King size bed, TV, mini-bar, free Wi-Fi and cable Internet connections. I couldn't fault the decor of our room, maybe it was one of the ones that had been refurbish?
Our tour package had breakfast included. Just as well really as the price for breakfast was, apparently, quite expensive. International breakfast is served, so you can have your good old bacon and eggs or, if your fancy takes it, the cream cakes and cheese. All buffet style so eat as much as you like.
There is a heated pool (23 degrees), one pool is just over 2 mtrs deep all over and also a kiddies pool. It's not that big so I can see the reason for charging to go in when the season is busy; it just would not cope with lots of people. However, the season finishes on 15th September and entry is then free.
We tried the Z Plage, preferring the sunbeds on the beach rather than those on the Pontoon. The beds on the pontoon are quite comfortable but it's almost like being in an aircraft, two seats either side of an aisle down the middle. Being September, the beds were hardly used. The beach staff were very polite and accommodating.
We ate out in the town every night and used the wealth of knowledge from the Concierge for suitable restaurants. They were so helpful and friendly.
I do think that the staff here will respond to you in how you treat them; everyone in the hotel was professional and courteous, always smiling and willing to help out in any way they could.
There is no getting away from the fact that the Martinez is an expensive hotel; you'll be paying 11 Euros for a small beer. But it is one of the top 3 hotels in Cannes (if not the top) which, in itself, is a very expensive resort.
Checking out was easy; and, as we had a late flight back, the friendly reception staff allowed us the use of room for an hour to shower and change.
To this end, ignore the bad comments, we had a really great time at the Martinez and would love to go back there again in the future.
As to Cannes itself, it is great for shopping as long as you stick to the main roads off the La Croisette. Rue Meynadier is street full of 'normal' shops. Restaurants are everywhere. You must go to Rue St. Antione, just off the main square, towards Le Suquet. This tiny street leads up the castle and is thronged with restaurants which, at night-time, is buzzing with life. Visit St Tropez by ferry; just over an hour to get there, 45 Euros; the Concierge can book this for you.

Room Tip: Sea view rooms are the most expensive. The mountain view superior room is just that bit bigger than...
  • Stayed: September 2012, traveled as a couple
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Thank Berkshire-Boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded October 1, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.


Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 - 644 of 1,815 reviews

Reviewed September 28, 2012

From the moment we were greeted by the luggage porter to checking out we were impressed by the staff, hotel facilities and our room. Hotel Martinez is in a great location. We did not have a sea view room but we didn't mind at all as the room was so spacious and well equipped. Pool was so warm and we enjoyed breakfast. Downside - too expensive to pay for loungers on private beach.

  • Stayed: September 2012, traveled as a couple
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1  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 29, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.


Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

The room we stayed in needed to be updated. The corners of the room were dirty. To spend a day on the beach, you must pay at least 50 Euro per chair for the back row chairs which I thought was very expensive. The breakfast buffet was very good.

  • Stayed: July 2012, traveled as a couple
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1  Thank travelorfromtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 29, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear from your experience.

Kindly note that a refurbishment program is ongoing and started with our Prestige Sea View rooms. Others room categories will be done accordingly.

For another stay, may I recommend you to visit one of those room which should better match your expectations.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2012

Stayed here for my honeymoon, lovely hotel. Friendly staff, AMAZING concierge. Great location. Hotel management sent us a bottle of champagne when we arrived, which was a very nice way to start our honeymoon :-)

Would definitely stay here again :-)

  • Stayed: September 2012, traveled as a couple
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Thank lindanyc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 22, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

Hotel Martinez is a beautiful hotel in an ideal location. I think the negative reviews must be reacting to the non-sea view rooms. The Sea View Prestige rooms are newly renovated and the decor is absolutely gorgeous! Definitely worth the money. These rooms have amazing bathrooms-- spacious rain showers, luxurious soaking tubs and double sinks. The entry hallways have wonderful built-in closets and cabinetry. The rooms also have small Juliette balconies with spectacular views of the sea.
The staff is very friendly and attentive-- the absolute best I have encountered in my European travels. We were given free drinks in the bar while waiting for our rooms to be ready at check-in; bottles of wine were awaiting us in our rooms; nightly turn-down service provides bottled water; all the staff have been courteous and quick to provide assistance for any/all of our needs. The private beach is fabulous and worth the price. The fitness center has state of the art equipment and is open 24 hours. The hotel serves wonderful smoothies and fresh-squeezed fruit juices. Be prepared to pay a little extra for some things (room service is a little expensive and you must pay for beach chairs); in the case of Hotel Martinez, the experience is worth the additional cost.

The only negative aspects:
* wifi internet is rather slow. However, with this room class the wifi is free-- a major bonus since many hotels charge an upwards of 20 Euro a day for wifi.
* bedding/sheets are a little stiff and could be softer.

Overall, this hotel is virtually perfect as long as you spring for the sea view rooms.
I would definitely return and recommend Hotel Martinez to all travelers.

Room Tip: Choose a sea view Prestige room.
  • Stayed: September 2012, traveled with friends
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Thank trvlr1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 22, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Regarding the Wi-Fi connection, we are adding new antennas on each floor in order to improve our network.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

Hotel Martinez is a classical hotel in Cannes and is a symbol. The service is ok, location great however should be updated (not renovated). Booking.com is the best way to make the best rate reservation

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Nursah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 22, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Please note that a refurbishment program is currently ongoing as we started with the Prestige Sea View rooms, other categories then the whole hotel will be refurbished accordingly.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

Have stayed here twice, both times were memorable. The rooms are large and well equipped. The bar downstairs is classy and having apéritif there helps set the tone for dinner. Of course after dinner night cap is also a must...

Room Tip: Try to book a room at the front, the rooms on the side facing the night club are noisy.
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CharmaineJoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this reviewResponded September 22, 2012

Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Cannes Hotel Martinez

Address: 73 boulevard de la Croisette, 06400 Cannes, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cannes
#10 On the Beach Hotel in Cannes
#16 Luxury Hotel in Cannes
#23 Business Hotel in Cannes
#30 Romantic Hotel in Cannes
#32 Family Hotel in Cannes
Price Range: $220 - $1,100 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Cannes Hotel Martinez 5*
Number of rooms: 409
Official Description (provided by the hotel):
Situated on the exclusive Boulevard de la Croisette, overlooking the Mediterranean Sea, the Grand Hyatt Cannes Hôtel Martinez is one of the most iconic hotels on the French Riviera. Built in 1929, this legendary Art Deco hotel has 409 elegant rooms and suites, including a 1 000sqm Penthouse suite with breathtaking views over the Bay of Cannes. Renowned for its exquisite gourmet cuisine, the Grand Hyatt Cannes Hôtel Martinez boasts a variety of restaurants including the only 2-Michelin star restaurant in Cannes. During summer, the iconic Zplage private beach offers a beach club with a large pier, a bar and a restaurant. Leisure and activities include a outdoor heated swimming pool, a spa and a fitness center. ... more   less 
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Also Known As:
Martinez Hotel Cannes
Hotel Martinez Cannes

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