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“should be updated to deserve the rate”

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Grand Hyatt Cannes Hotel Martinez
Ranked #16 of 126 Hotels in Cannes
Certificate of Excellence
Istanbul, Turkey
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“should be updated to deserve the rate”
Reviewed September 17, 2012

Hotel Martinez is a classical hotel in Cannes and is a symbol. The service is ok, location great however should be updated (not renovated). Booking.com is the best way to make the best rate reservation

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nursah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 22, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Please note that a refurbishment program is currently ongoing as we started with the Prestige Sea View rooms, other categories then the whole hotel will be refurbished accordingly.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,650 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
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Mallemort, France
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 17, 2012

Have stayed here twice, both times were memorable. The rooms are large and well equipped. The bar downstairs is classy and having apéritif there helps set the tone for dinner. Of course after dinner night cap is also a must...

Room Tip: Try to book a room at the front, the rooms on the side facing the night club are noisy.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharmaineJoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 22, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed September 16, 2012

I booked at the Martinez for my birthday celebration.We were given a room facing the train tracks,room decoration was so cheap and ugly,bathroom had stain marks and worst of all noisy!
We went to the beach and to my surprise hotel guest have to pay for a beach lounger .I would have thought that it would be free being part of the hotel facility.We made a mistake of having lunch at the Zplage,another horrific experience ! Chicken tacos 29 euros,unedible,8 euros for a coffee,54 euros for a burger,1 lemonade 16 euros ! shame shame shame.This place is a terrible ! I thought that being one of the great palaces in cannes where all the movie stars stay it would have something to offer,nothing is grand about it except the bill!Go else where there are far better hotels,so many new boutique hotels at half the price.It was a sad experience especially since I am suppose to be celebrating a milestone in my life!

Room Tip: unless staying in the presidential suite forget it.Stay at hotels not on the croissette.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank globalspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 16, 2012
Dear Guest,

We are very sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused.

Please be assured that the comfort and the satisfaction of our guests are our first preoccupation. Thank you for your understanding and for helping us to improve the quality of our service.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level Contributor
148 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 16, 2012

We used Cannes as our point of travel for the Riviera--first time here. Cannes is nice--a bit like South Beach in Miami, but a bit older crowd.

The Hotel Martinez is quite nice however it is in real need of work. The lobby is well kept. Our room (#622) was great with one of the most amazing views of any locale we have visited. The room has many wonderful amenities (great storage space, two sinks in bathroom, good A/C with easy controls that work.) The staff at the hotel--in all places--really could not have been nicer. The Concierge (I think one of them was named Fabrizio) was wonderfully helpful and pleasant. WE did not encounter one single person who was rude, pretentious or unwilling to help--other reviewers have had that experience apparently. Check-in was a breeze and the chap at the desk who checked us in, gave us a walking tour of the hotel and walked us to our room--a very nice touch. We did NOT eat in hotel (other than the breakfast which was included in our fee) and this was very good. The buffet does seem to be less well-stocked as the 1030 hour approaches so getting there earlier is probably a good idea.

The bellmen were quite nice. They retrieved our car quickly and hailed cabs for us as needed. One suggestion--perhaps being greeted by name after staying there for a few days would be a nice touch.

The housekeeping was one of the sore points. They were pleasant and always available; unfortunately, their work did not rise to the level of the hotel. In fact, much of the Hotel Martinez is worn and it shows. Many of the carpetings are stained, their is paint peeling from some walls.

NB If you are going to come here, you should consider making certain that you get a seaview. Facing the back is not only ugly , it also prevents you from seeing the best part of the hotel which is the view of the sea! Worse than all that is if you face the back, you see all of the peeling paint on the outside of the building and get to see the work area where there is, I believe, garbage. The price might be prohibitive at times but I would recommend a different hotel if you are going to be facing the inner part of the building.

The housekeeping staff did not vacuum the room daily and the floors were minimally dirty--not terrible as my wife and I do not make a huge mess but still...

The spa services, in my opinion, were outrageously priced! Almost $300 (US) for a massage and $150 (US) for a blow-out seemed silly. We have been to many other places that are at teh same level as Hotel Martinez and have not often seen prices like that.

The beach is lovely. Yes, as others have opined, the issue with paying for chairs/beds is annoying when you are paying so much for a room. However, that is the way it is and you are warned! You can take a towel and walk a few meters down to the public beach for free--your choice for sure. However, getting a bed on the deck or a chaise on the beach is relaxing and comfortable. The staff was quite nice there also and very service oriented. (We were there in September so I imagine it is a bit more tame than the summer months.) The cost (in Sept) is 1/2 of that in the summer---36 Euros for a bed on the dock and 16 Euros for a chaise on the beach. You can check the prices before you go and decide if you are OK spending the money.

The food at the beach was pretty outrageously priced as well. A hamburger was 54 Euros...a Pina Colada was 21 Euros! Drink wine--it is <10 Euros per glass!!

The concierge did a great job at setting up some dinners at different types of places in different parts of town.

Overall, a very nice hotel that, if some improvements are made, will be wonderful.

Room Tip: MUST not get a room in the back!! Do your best to get a seaview room in the front of the hotel
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMSCLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 22, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Please note that the Spa is managed by the L.Raphael company and their rates are not on the behalf of the Hotel Martinez.

As for the hotel it self, refurbishment work is planned and already started with the Prestige Sea View rooms.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 14, 2012

Unless you get a very good deal, avoid this hotel !
I have booked a room to attend a convention. My room was at the back of the hotel overlooking the train tracks and i could hear the noise.
The carpet of the rooms was very old and not clean! Tv was old. This hotel has not been renovated in long time.
Even the location is not the best, its far from shopping, restaurants,night life.
The worth thing also was the welcome amenity : 3 oranges on a simple plate.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank coolguyparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 16, 2012
Dear Guest,

We are very sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused.

Regarding the rooms, a program in order to refurbish the rooms is going on, starting with the Prestige Sea View rooms. Other categories will be done accordingly.

As for the shopping, restaurants and night clubs we would have to disagree since the main shopping street called Rue d'Antibes is located at 400 meters from the hotel which equals a 5 minutes walk. All the restaurant and nights clubs are located in Cannes area or on the Croisette, where the hotel is, reachable by car within 5 minutes maximum.

Please be assured that the comfort and the satisfaction of our guests are our first preoccupation. Thank you for your understanding and for helping us to improve the quality of our service.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Peter Port, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2012

A charming hotel in a fab position, close to other bars and cafes along the Croisette. Wonderful beach and the Z bar is a must. Brilliant and helpful staff nothing is too much trouble we will return! We had a problem with are car and even after leaving the hotel the staff kept us posted.

Room Tip: We like rooms on lower floors. We didn't have a sea view this time as we spent the days on the b...
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 16, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 13, 2012

I stayed in Martinez for four nights in August. The setting is marvelous and the hotel is truly a classic one with all the amenities you could ask for. In general I think the price tag is a bit spicy, but it is the running market value on the croisette that sets the price. The service is impeccable, the cleaning likewise, the decoration is stunning and the positioning is marvelous. Just load the wallet fully and have a go - you won't be disappointed with your stay.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swrs24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, September 16, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.

We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Cannes Hotel Martinez

Property: Grand Hyatt Cannes Hotel Martinez
Address: 73 boulevard de la Croisette, 06400 Cannes, France
Phone Number:
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cannes
#8 On the Beach Hotel in Cannes
#14 Luxury Hotel in Cannes
#23 Business Hotel in Cannes
#30 Romantic Hotel in Cannes
#32 Family Hotel in Cannes
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Cannes Hotel Martinez 5*
Number of rooms: 409
Official Description (provided by the hotel):
Situated on the exclusive Boulevard de la Croisette, overlooking the Mediterranean Sea, the Grand Hyatt Cannes Hôtel Martinez is one of the most iconic hotels on the French Riviera. Built in 1929, this legendary Art Deco hotel has 409 elegant rooms and suites, including a 1 000sqm Penthouse suite with breathtaking views over the Bay of Cannes. Renowned for its exquisite gourmet cuisine, the Grand Hyatt Cannes Hôtel Martinez boasts a variety of restaurants including the only 2-Michelin star restaurant in Cannes. During summer, the iconic Zplage private beach offers a beach club with a large pier, a bar and a restaurant. Leisure and activities include a outdoor heated swimming pool, a spa and a fitness center. ... more   less 
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Also Known As:
Martinez Hotel Cannes
Hotel Martinez Cannes

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