A seemingly very pleasant hotel in a good location, with good facilities. We received a warm welcome form the receptionist on arrival, and the restaurant staff at breakfast were welcoming each morning too. All very smart accommodation, and very clean. We did not sample the restaurant for lunch or dinner, nor the bar, so can't comment on those aspects. On our last day the hotel was happy to store our luggage during the day, as we had a late evening flight back to the UK from Nice Airport. They even offered us a room to change in before our journey home if we wished. However, on returning to the hotel late afternoon to collect our bags, things went rapidly downhill. I showed the concierge the ticket the porter had given me for our bags in the morning, and asked if we could use the toilet first. He looked down his nose at us, and, very sniffily, asked if we were guests of the hotel (in spite of having just shown him a ticket for our bags). He treated us as if we were common people who had had the nerve to come into his smart hotel and ask to use his toilets. When I pointed out the situation he rather ungraciously said we could use the toilets on the first floor (you need a swipe card room key to use the ones behind the ground floor bar) You also need a swipe card to be able to use the lifts, so he was expecting us to use the stairs, in spite of my wife having a disability and using a walking stick (which was plain to see) to aid her mobility. When I pointed this out to the concierge, the porter who was also there, offered my wife his staff pass key which allowed us to use the ground floor facilities. Not a pleasant experience with the concierge at all. I spoke to the hotel from home by phone about this the next day, and the genenral manager did phone me back and apologise. He also offered us a free two night stay which I initially accepted, but subsequently declined. I feel I just do not want to go back to that hotel again, where, in spite of any pleasant, smiling, outward appearance the staff may display, I'd be wondering what they really thought of me. A hotel to cross off the list as far as I'm concerned. And my experience in the Gray d'Albion would certainly put me off staying at any other hotels in the Lucien Barriere group.
- Official Description (provided by the hotel):
- Close to the famous Croisette promenade and the Palais des Festivals events centre, the Hotel Gray d Albion welcomes you into a refined world of not only comfort and leisure, but also wellbeing and relaxation with its private beach. Discover the unforgettable charm of our 191 rooms and 8 suites, our restaurant, "38 The Restaurant", our beach restaurant, open seasonally, and our bar, "38 The Bar". ... more less
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- Also Known As:
- Hotel Gray d Albion
- Gray d Albion Hotel