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nodisplay2019
Wonderful ambience and comfort
5.0 of 5 bubblesReviewed Apr 4, 2019
We visited on March 16, 2019 and were given an upgrade on our room. It was in the historic portion of the building and the room was available early on arrival as I had requested. It was in a perfect location in the old city, near the train station and the Hertz rental. Parking was also possible, in order to make packing our car for departure easier. The front desk staff was wonderful and helpful. We wish we had more time to spend here. The ambience of the room was perfect yet the amenities modern.
Date of stay: March 2019Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews rooftop pool beautiful building superior room lovely hotel train station separate toilet the air conditioning side street inside the city walls secure parking old town central location an easy walk croissants avignon centre papal palace cloisters
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Reviewed March 8, 2019

Gorgeous historical building turned hotel, the architecture in itself is amazing. The pool on top, the excellent service and the general ambiance make it worth it! I'ts also near everything. You can walk to shops, restaurants and must sees in Avignon.

Date of stay: September 2018
1  Thank Adaluna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION-AGH-CSL, Responsable relations clients at Hotel Cloitre Saint Louis, responded to this reviewResponded April 11, 2019

Dear guest,
Many thanks for your very positive feedback on our different facilities and provided services, Make sure we are delighted to know that you enjoyed your recent stay which means that we achieved our first goal... our Guests satisfaction.
The whole team joins me and hopes to have the pleasure to welcome you again very soon.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2019

Such a wonderful experience to stay in an old cloister in a stone walled room with a high arched ceiling. Reception staff were excellent (Heather I think) and recommended a great restaurant - Le Violette which we would never have found.
The breakfast room overlooking the courtyard was delightful despite it being January with the Mistral blowing full force. Shutters on the windows helped keep the weather at bay and the heater in our room was more than adequate.
Breakfast was quite varied although the hot food was not as hot as it could have been, probably because there were not that many guests for the turnover needed. Timing instructions for the egg bath would have been helpful.
All in all I would definitely recommend Hotel Cloture St Louis unless you like the soulless box rooms of your average hotel.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank EggyR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION-AGH-CSL, Responsable relations clients at Hotel Cloitre Saint Louis, responded to this reviewResponded January 29, 2019

Dear Madam, Dear Sir,
Thank you so much for this lovely review on TripAdvisor ! We are really happy that you fully enjoyed your experience at the Cloitre Saint-Louis.
It is a pleasure to read your positive feedback and to share it with our team (and with Heather of course!) who strives continuously to improve our quality of service. Your satisfaction is our best reward !
Looking forward to welcoming you back again,
Best regards,
The Direction

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Reviewed December 22, 2018

Spacious room in a wonderful building. It was extremely reasonably priced all considered. The courtyard is lovely and the rooftop pool, when open, is a nice addition. The restaurant also looked great, but unfortunately due to time constraints we didn't get a chance to eat there. We certainly will be visiting Avignon again and won't even look anywhere else. Location is convenient for town centre and train station.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank EoghanB26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION-AGH-CSL, Responsable relations clients at Hotel Cloitre Saint Louis, responded to this reviewResponded January 29, 2019

Dear Sir, dear Madam

We would like to warmly thank you for this wonderful comment after your stay in our hotel Cloitre Saint-Louis. It is always a pleasure for us to receive such nice compliments. Your satisfaction is out best reward !
We hope we will have the pleasure to welcome you in Avignon.
Best regards,
The Direction

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Reviewed December 5, 2018

We really enjoyed our stay. The room was comfortable, clean and convenient for walking and catching the train. The furnishings were nicely done. The bed was extremely comfortable. Our shower was a bit of a challenge. The shower mount and the hoses were on opposing ends of the tub, but we figured it out. Just thought it should be mentioned.
The hotel is off a little side street. Beautiful old building. We stayed in the newer part of the hotel on the second floor.
The staff were extremely nice and helpful. The breakfast buffet was so convenient and the food was excellent. We would stay in the hotel again.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION-AGH-CSL, Responsable relations clients at Hotel Cloitre Saint Louis, responded to this reviewResponded December 7, 2018

Dear Sir,

I would like to warmly thank you for this wonderful comment after your stay in our hotel the CLOITRE SAINT LOUIS. It is always a pleasure for us to receive such nice compliments. Your satisfaction is out best reward ! I hope we will have the pleasure to welcome you for some real holidays in Avignon.
Best regards,
The Direction

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Reviewed October 19, 2018

Our 1st room reeked of mold (I'm allergic). Fortunately we were with a tour company because their suggestion was that a spray would cover the smell. I told our tour director that even if the smell was gone, the mold would still be there to bother my allergies. So, we changed rooms and the 2nd one was a weird layout, but I was happy to be away from the mold... until we went into the bathroom which had the strongest mold smell I've ever smelled. But, at least the bedroom didn't smell. The room layout was such that after you unlocked the door, you went up a spiral staircase where there was a small landing and that was where the bathroom door was. Then you went up a second spiral staircase to get to the bedroom.
When we returned from dinner, we found that our room was 85 degrees and it was late, so we opened the windows (no screens) and woke very mosquito-bitten. We told the front desk and they sent someone up to fix the A.C. When we got back that night, it was 82 degrees in the room and, again, we had to sleep with the windows open. It had been around 90 degrees each day and we never got the room below 80 degrees, even with open windows.
One day my husband was sitting around the corner from the front desk and a British woman came down to complain about her air conditioning not working. The desk clerk told her that no other rooms were available. When she left, my husband heard the employees mimic her by saying things like "It's so hot, we're all going to die." Then they would all laugh. Definitely not a 4 star. My husband gave it a zero star and I gave it a 2 because it was clean except for the mold smell and everything else in the room worked and there were no cockroaches or bugs of any kind.

Room tip: Avoid this hotel - especially if you have mold allergies.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank poodlemama99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION-AGH-CSL, Responsable relations publiques at Hotel Cloitre Saint Louis, responded to this reviewResponded December 7, 2018

Dear Sir, Dear Madam
I warmly thank you for taking the time to share your feedback on our TripAdvisor page.
I am sincerely sorry to read your disappointment trough these few lines. I would like to apologize for this situation.
Remaining at your entire disposal and looking forward to welcoming you back in better conditions.
Kind regards,
The Direction

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