We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Saint Trophime
Ranked #49 of 56 Hotels in Arles
Reviewed September 12, 2007

We were at the hotel for four days and we had a lot of little problems with the owner...
First, they had us pay the rooms and breakfast on our first day, which is quite unusual...
When we arrived in our room the bathroom was not really clean...
On the second day, we didn't have any hot water in the bathroom...
On the third day we had to wait for 30 minutes before someone arrived to serve us breakfast (and we were not early-breakfast eaters)... and usually the breakfast table was dirty when we arrived...
And on our last day, the maid enter the room to clean it while we were getting dress (around 10 am)... quite unpleasant!

The design of the hotel is really nice but the management is really bad...
So this hotel could be nice for a short stay, when you don't have time to meet all those problems, but I wouldn't recommend it for a more than 2 days stay...

  • Stayed: September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Katechan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (171)
Traveler rating
Traveler type
Time of year
Language

33 - 39 of 171 reviews

Reviewed July 25, 2006

We booked and confirmed the hotel in January. On our arrival in June there was no booking. However they were able to find us one. (Quite easily as we later discovered as there was only one other guest!) They insisted that we pay for our five day stay up front, which stupidly we did by creditcard. After we had taken our cases to our room we were asked if we would like a bigger one overlooking the courtyard but at an extra 20Euros per night. (We declined.) Our room proved to be hot and noisy. There was a fan but it was so loud that we couldn't sleep nor could we have the TV on as there was only one power point. After two sleepness nights we decided to leave and because there was a problem with communication I went to the tourist office and had then ring the hotel to tell them that we planned to leave on our fourth morning and to ask for a refund. The hotel agreed. Next morning they acted as if they'd heard nothing. They agreed to give me back one night's accommodation but in the form of a French cheque which I couldn't cash. I would not recommend this hotel to anybody. It has a very good website, which is deceptive as the only charm is the front door and entrance. The staff are rude, the breakfast is poor, the towels thin and small and the whole hotel is dimly lit.

  • Stayed: June 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank JuttaJumbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Cambridge
13
Reviewed June 17, 2006

They do not speak English. So, If they answerd you e-mails as they did with us, carefull!!!... They made such a mess out of our reservation, I have never seen something like that in my life! When we arrived they wanted us to pay for one more room, just because they did not understand our communications in English. Wanted more money for the rooms... And insisted very agresively that we pay for one more room. After we showed them e-mails and faxes, they never said "sorry". The young owner invested lots of money for the remodeling, but seems like he doesn't really mind loosing guests and buisness. He had terrible behavior with us.
Our twin room just had a queen bed ect....
Newly remodeled hotel, but somehow very dark (makes you be afraid of spirits). Breakfast room is practicaly black, we had a feeling of having breakfast in a funeral chamber.
They also use a potpourri so strong (we wandered what smells they were covering up). The smell of it was so strong that one of us could not fall asleep until 6 am on the first night. Her eyes got all swallen and red and she had to move into another hotel the next morning..
There is a very nice courtyard garden, but unfortunately we were not able to use it, as it was always locked by key.

Stayed: April 2006
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Montreal, Canada
329
Reviewed May 27, 2005

Beautiful little hotel situated right in the city center. The rooms overlooking the street can be a little noisy at night, specially saturdays, so ask for one overlooking the courtyard if this is a problem. Asides from that it was a great stay at an affordable price, and the interior is very well decorated.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2017 via mobile
Google Translation

Stayed: September 2017, traveled solo
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2017 via mobile
Google Translation

Stayed: July 2017, traveled with friends
Thank Olivier M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2017 via mobile
Google Translation

Stayed: August 2017, traveled with family
Thank massimiliano g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Arles hotels
0.1 mi away
Hotel De L'Amphitheatre
0.2 mi away
Best Western Hotel Atrium
0.4 mi away
Hotel Constantin
Hotel Constantin
#15 of 56 in Arles
217 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel du Cloitre
Hotel du Cloitre
#10 of 56 in Arles
218 reviews
0.1 mi away
Hotel Spa Le Calendal
0.6 mi away
Ibis Styles Arles Palais des Congres
Show Prices
Show Prices
Show Prices

Been to Hotel Saint Trophime? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Saint Trophime

Address: 16 rue de la Calade, 13200, Arles, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Arles
Amenities:
Hotel Style:
Ranked #49 of 56 Hotels in Arles
Price Range: $73 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Saint Trophime 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Expedia, HostelWorld, Hotels.com, Orbitz, Travelocity, Hotwire, Priceline, Cheap Tickets and TripOnline SA so you can book your Hotel Saint Trophime reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Saint Trophime Hotel
Saint Trophime Arles

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing