If you are looking at TripAdvisor wondering where on earth you should stay in Arles... please... don't stay at this hotel. I have stayed all over the world in all kinds of establishments from the Crillon in Paris to more humble [yet] wholesome abodes... but this one takes the cake. I booked for 2 days and once I had arrived... decided to stay for four. The booking was confirmed not once... but twice... by both the Receptionist and the Hotel Manager. Imagine my horror then... when I returned to my room on the fourth evening [after a glorious day touring the lavender fields] to find my room occupied by somebody else! My clothes... my personal possessions... my art gear... laptop and camera gear had all been hastily thrown into my luggage... my personal effects tossed into a shopping bag provided by the hotel... and left at reception for my return. Imagine my shock when I opened the door to my room to find somebody else's things there [another terrible situation - I should never have been allowed access to somebody else's room] By now in a panic I returned to reception where I was informed of the error... and then unceremoniously marched to a nearby hotel with the lame excuse that they had mixed up the booking and I would be offered dinner at their establishment in return for any inconvenience. Inconvenience? It was pure impudence. To add insult to injury a couple of my dresses which had been hanging in the wardrobe were missing from my belongings and had to be brought over to the new hotel upon request. I have not... in all my years of travelling the world... experienced such unprofessional and incompetent behaviour. Please... avoid this hotel at all cost. You can not leave for the day in confidence... knowing you will have somewhere to sleep that night.
- Official Description (provided by the hotel):
- Small hotel with Old World Charm in building dating from 1850; restaurant; multilingual staff; located in city center. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Nord Pinus
- Grand Hotel Arles