We booked a 7 night stay at the Hotel de France from 7th to 13th July. On arrival we were shown to a room that can only be described as a shoe box, I didn't think it was possible for a hotel to carve up it's rooms to this extent my partner and I could not walk around the bed, we couldn't unpack our two suitcases as there was no wardrobe and we had no where to put our suitcases but on the bed as there was no floor space!
Our first night at the Hotel in 32o heat was unbearably hot without the air conditioning we had been promised and paid for, we did not sleep all night because of the broken ac unit, when we complained they brought up an industrial sized fan which wouldn't fit into our tiny room. The next morning we complained but were greeted by an arrogant older gentleman who told us that 7 rooms had no air conditioning because it was all out of order. We asked to be moved to a room with ac but were told that that would mean an upgrade and they would charge us extra! unbelievably rude, discourteous, disinterested and not at all bothered by the fact that we had no air conditioning in our miniscule room. My partner asked to speak to the (absentee) manager but was told that he was uncontactable.
Subsequetly we had to spend the first day of our week in Aix traipsing around the city looking for alternative accommodation, we had chosen to stay in Aix during festival week which meant there was hardly any accommodation to be had, as a subsequence we stayed at the wonderful AUGUSTINE HOTEL just minutes from the Hotel de France for 3 nights, LE MANOIR for 2 nights and the fabulous HOTEL CARDINALE for 1 night, a very convoluted week of packing and unpacking - each ont of these hotels were beautifully decorated, spacious with air conditioning (apart from Le Manoir) and the staff at each hotel were fabulously helpful, kind and understanding, they all did their best to make sure our week in Aix was not a total write off.
DON'T STAY AT THE HOTEL DE FRANCE as its rooms are ridiculously small, there is no customer service, the absent manager (who is not based at the hotel) refuses to appear to deal with customer complaints and generally it is the poorest hotel I've ever had the misfortune to waste a night in.
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