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Reviewed 4 weeks ago

We stayed at the Renaissance Aix-en-Provence for two nights in late May 2019. Everything about the hotel was ideal but in particular the service from the staff was outstanding. We had a small glitch with our room service order which was rectified within minutes. The rooms were spotless and comfortable. Valet parking was seemless. The location of the hotel is ideal for visiting the Old Town. The spa pool was wonderful. I can't say enough positives. If you have a chance, do yourself a favour and stay here!

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bindy5London_Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceH5, Manager at Renaissance Aix-en-Provence Hotel, responded to this reviewResponded 3 weeks ago

Dear Bindy5London_Ontario,

We very much appreciate your comments regarding your stay at the Renaissance Aix en Provence.

We are very proud to know that you enjoyed your stay, the quality of our food, and the professionalism of our team.
We will not fail to share your compliment with our team and we hope to welcome you again soon in our hotel.

Thank you for taking the time to give us your opinion after your stay with us, and have wanted to discover the Renaissance Aix en Provence.

Mélanie Brisebard
Directrice Hébergement,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2019

We chose the Renaissance for its easy auto access on the edge of the pedestrian district which also affords easy access on foot to the Cours Mirabeau and the old town. At checkin, the helpful staff spoke good English and offered thoughtful restaurant recommendations to accommodate our food preferences. We were assigned a superior room on the second floor overlooking the main entrance. Fluffy bathrobes with crested slippers. Very quiet throughout the night although just two doors away from the elevator lobby. An excellent restaurant provided room service at 10 pm. A pleasurable stay we wouldn’t hesitate to recommend!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Drew_Baxter_YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2019

We spent 3 nights here. Rooms were spacious and clean. Close walking distance to shops, restaurants, markets and tourist attractions. Staff was very helpful for all our needs. The concierge helped with a winery tour. They gave us a nice little gift of hard candies. Breakfast was too expensive, 26euro. Not worth it. The lobby bar is modern and there is a billiards table for anyone to use. A good choice!

Room tip: Rooms on the side where the main entrance are will be quieter.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RemyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceH5, Manager at Renaissance Aix-en-Provence Hotel, responded to this reviewResponded May 21, 2019

Dear RemyBoy,

We would like to thank you for taking a moment to write us a comment about your last stay at the Renaissance Aix-en-Provence.

The satisfaction of our customers is our priority, and we are delighted to know you have appreciated the quality of the services of our establishment and the welcome that has been reserved for you by our team.
We would be delighted to count you again among our guests during your next visit to Aix-en-Provence.
Kindest regards
Mélanie Brisebard
Directrice Hébergement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2019 via mobile

This property is very modern, unlike the historic town in which it is located, but all of the amenities were very much appreciated! The concierge could not have been more helpful and the spa treatments were fabulous! The service was superior and the restaurant quite good. The exercise room and pool were small but functional.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank SummerGirl2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2019

We spent 1 night at this hotel during a recent trip through Provence. For a couple that has limited proficiency in French, we found the staff to be most courteous and helpful throughout the stay. The room was nice. The lobby bar is modern and comfortable.
Most importantly for us all the comforts we wanted after a long flight yet just a short walk to the old town and everything we wanted to do there.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank peter h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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