We selected to stay at this hotel given the other reviews on Trip Advisor and the charm of it having been the renovated house of a former composer - we were most excited about our stay. However, we were very unimpressed. While the location was excellent and the rooms were spacious, these were the only positives.
We were disappointed by the following:
1. The cleaning of the room was very poor. For several days, all the cleaner seemed to do was replace the towels. Other basic cleaning was not performed - the toilet paper was not refilled, the bins were not emptied, the bed was not made. We complained about this for three consecutive days and it was only until after the third day that there was a marginal improvement.
(While waiting to discuss our matter with reception on one of the days, we note that two other guests also had issues. The first guest was angry as there appeared to be a previous guests' dirty clothes in his room so he had brought the dirty clothes to reception. The second guest complained that his room had not been cleaned. The receptionist responded by saying that the cleaner "could not open the room", but the guest refused to believe this as he said that he had left his key with reception for the entire day. The receptionist responded by saying "the cleaner would not lie", but in my opinion, this was not an appropriate way of managing the situation as it implied that the guest himself was lying.)
2. When we initially checked in and showed the receptionist our paperwork, we were told about where to have breakfast and the times it was available. On closely questioning whether breakfast was extra, she only reiterated where to have breakfast and gave off the impression that it was. So we were in for a rude shock when we checked out and found that breakfast was extra and amounted to 12 euros per day. So for us, this amounted to an extra 120 euros which we certainly would not have chosen to do if we knew. On communicating this, we again felt that the situation was dealt with inappropriately. Reception did not appear to care or even offer an apology for the miscommunication.
We were most unsatisfied and disappointed, and will not be returning in future.
- Official Description (provided by the hotel):
- A private 3 star townhouse hotel, l'Artea captivates with its Mediterranean spirit and its discreet and elegant décor. Located in the heart of Aix-en-Provence, this friendly hotel was once home to Darius Milhaud, famous composer of classical music. It was in this former private townhouse, one of the most beautiful in Provence, that Darius Milhaud composed magnificent symphonies, operas and other musical pieces. L'Artea offers an interesting and rich cultural access through its proximity to the tourist office, the Rotunda Fountain, and the Grand Theatre de Provence. Within the historical quarter of Aix-en-Provence the hotel unveils its 48 comfortable rooms. The hotel l'Artea offers a pleasant well-equipped meeting room for up to 50 people. Have a relaxing stay in one of our comfortably well designed rooms. ... more less
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- Also Known As:
- Artea Hotel Aix En Provence