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“Pretentious Pity.”
Review of Jardin Mazarin

Jardin Mazarin
Ranked #79 of 884 Restaurants in Aix-en-Provence
Certificate of Excellence
Cuisines: International
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed July 17, 2013

Most likely the most offensive and snooty service I have ever experienced at a restaurant world-wide. As a professional and international food critic, I am opting not to feature this establishment in an updated list of fine restaurants in France. As host to an important International Event planner and her family, I was highly embarrassed at my hopeful attempt to share the magic of Aix-en-Provence with them at this restaurant (which has every reason to be a superb establishment) Our request to be seated in the garden was bluntly refused and we were treated with disdain from the outset. The risotto was overcooked and lumpy, and a pre-dinner bloody-mary was served in a large brandy glass, filled to the brim, warm without ice, no condiments, while a tabasco bottle was slammed on the table by a waiter who obviously hates his job. It is one thing to create a high-end restaurant and dress your waiters in slim fitting black suits and ties, but overlooking kindness and proper service and having plastic flowers at the entrance are flaws that are difficult to overlook. The magical ambience of the interior with its calming garden is completely ruined by the sound of loud elevator music from the 1980's. France was once known for unkind customer service and arrogant waiters, but we are living in 2013 and this kind of attitude is really getting old and behind the times. My simple opinion remains: If you do not like to smile or be kind, or think yourself superior to the customers you are serving, do not choose customer service as a profession. One minds not to pay a little extra, to respect a restaurant's quest for refinement, to respect a foreign culture and to be tolerant of small indifferences. But such defensive and offensive service is nothing short of shooting yourself in the foot for any restauranteur.

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1  Thank marco a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 - 82 of 352 reviews

Reviewed July 11, 2013

A fabulous find. Wonderful and personalised service. Outstanding food. Not too mention a beautiful ambiance and environment. I've eaten here twice by myself, as I'm travellng solo and each time the services has been great and I've been made to feel so welcome. Highly recommend.

Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

Great atmoaphere close to the Place des Precheurs where the marche takes place on Saturdays. The moelleux au chocolat is great and the wifi flies.

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Thank TyM_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

The Jardin Mazarin is a cozy restaurant in the city centre with a courtyard terrace and an adjacent tea room. The welcome was very cordial, the service almost impeccable. But the food, although reading the menu made our mouths water, was absolutely average and thus overpriced.
Still, I do recommend to go there in the afternoon to have a cup of tea or coffee in that lovely tranquil place far away from the tourist crowd.

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1  Thank guzzlinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

It's a little hard to see into this restaurant steps from Fontaine des 4 Dauphins and a couple blocks from the Musée Granet but once inside one finds inviting dining rooms with high ceilings and a warm and charming decor. Although it says Restaurant and Salon de Thé, they serve tea but this looks like a modern French restaurant. There were several menu choices as well as a la carte options. A very good selection of food. The waiter, Michael, helped us decipher some of the menu items that were not familiar and was adept in English. For our mid-day meal, they started us off with complimentary champagne and an amuse bouche. The wine list by the glass had a modest selection of local and other region wines. The waiter recommended a beef filet which was excellent and the shrimp (gambas) were also very good. The desserts looked good and the coffee was very good. The food, service and ambience made for an enjoyable early afternoon and afterwards we walked to Musée Granet (which opens at noon).

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Thank Robert333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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