Most likely the most offensive and snooty service I have ever experienced at a restaurant world-wide. As a professional and international food critic, I am opting not to feature this establishment in an updated list of fine restaurants in France. As host to an important International Event planner and her family, I was highly embarrassed at my hopeful attempt to share the magic of Aix-en-Provence with them at this restaurant (which has every reason to be a superb establishment) Our request to be seated in the garden was bluntly refused and we were treated with disdain from the outset. The risotto was overcooked and lumpy, and a pre-dinner bloody-mary was served in a large brandy glass, filled to the brim, warm without ice, no condiments, while a tabasco bottle was slammed on the table by a waiter who obviously hates his job. It is one thing to create a high-end restaurant and dress your waiters in slim fitting black suits and ties, but overlooking kindness and proper service and having plastic flowers at the entrance are flaws that are difficult to overlook. The magical ambience of the interior with its calming garden is completely ruined by the sound of loud elevator music from the 1980's. France was once known for unkind customer service and arrogant waiters, but we are living in 2013 and this kind of attitude is really getting old and behind the times. My simple opinion remains: If you do not like to smile or be kind, or think yourself superior to the customers you are serving, do not choose customer service as a profession. One minds not to pay a little extra, to respect a restaurant's quest for refinement, to respect a foreign culture and to be tolerant of small indifferences. But such defensive and offensive service is nothing short of shooting yourself in the foot for any restauranteur.
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