I agree entirely with what flashpackers808 said. Every single word. The hotel is in a very nice old building in a great location in central aix. The common areas are pretty and tastefully decorated (Sophie clearly has great taste, in a very French way). The staff (1 on at a time) are friendly and helpful. My impression was that the 3 more expensive rooms are very large. The smallest room is a reasonable size.
But let's not forget that these are expensive rooms in what is essentially an up-market B&B. I don't mind paying top hotel prices for an up-market B&B but with all the savings allowed to the latter (fewer facilities, no room service, far fewer staff) you expect to either get better value for money or some noticeably better accommodation.
I just didn't quite get that feeling. The breakfast is fine (not disgusting or anything) but hardly outstanding. It is an insult to guests paying top rates to provide a very basic mini-bar and then charge prices like 5 euro for a can of soft drink. As flashpackers808 pointed out, room 2 seems to have some drainage issues - a very noisy mechanism and a constant mildly unpleasant smell are disappointing at this class of hotel.
I thought that Sophie was very nice indeed and so don't want to insult her hotel. She has made a real effort to make a very nice place and has obviously succeeded (the other reviews are testament to that). But I did think at these prices a few things could have been better.
Would fresh croissants, proper yoghurt (not cheap supermarket 6-packs spooned into a little cup), the option of a boiled egg or something and leaf tea or at least top-level tea and coffee be too much to ask? Yes at a B&B perhaps but not at somewhere aspiring to be a luxury small hotel. They are clearly saving money by only having one staff member on at a time but that saving causes a reduction in the quality of service which is not reflected in the rates.
Similarly, at these prices in this kind of hotel, a free minibar with some good water and beer options and two snack options is not essential but would be appreciated. Certainly hotel bar prices for coke and water is over the top.
I will leave it there. This is a critique, not an attack. I would not at all hesitate to stay here again but I might review my options first. This may well be the best place in aix-en-provence but, on a larger scale, my assessment overall is "trying hard but could do better".
- Official Description (provided by the hotel):
- In the most beautiful district of Aix (le quatier Mazarin), the 28 A AIX is a mension of the 18th century with original floor and painting with all the modern confort (free wifi access, air conditioner, mini bar, idividual safe...). You will find a lovely garden and a large terrace to relax. Go to visit the place on the web site... ... more less