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“Good hotel, but unhelpful restaurant staff” 3 of 5 bubbles
Review of BEST WESTERN Hotel de l'Arbois

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BEST WESTERN Hotel de l'Arbois
Ranked #21 of 69 Hotels in Aix-en-Provence
Canada
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good hotel, but unhelpful restaurant staff”
3 of 5 bubbles Reviewed March 31, 2012

Stayed at this hotel on Thursday March 15, 2012. The receptionist was very sweet and helpful when we checked in on the morning of the 15th and the rooms were clean as were the toilets. The two complaints I have of this hotel are:
Firstly, it is quite far from the city centre, so you definitely need a car, which we had.
Secondly, during our travels, quite often we would buy a bottle of wine from the area and try it in our room. When we asked the two ladies at the bar/restaurant (which was empty) in the evening if we could borrow the corkskrew for a few minutes, they were quite abrupt and one said "let me remind you we charge a corkage fee for that", and then they turned away. In the three weeks that we travelled around France and Italy we stayed in approx. twelve 3 and 4 star hotels and not one of them refused to let us borrow the corkskrew for a few minutes, to open a bottle and drink wine in our room. I have to say I was quite disappointed with their attitude.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarbois, Responsable réception at BEST WESTERN Hotel de l'Arbois, responded to this review, April 6, 2012
Dear Sir or Madam,

First of all and on behalf of the Hotel Manager, I thank you for this feedback but, in the mean time, I apologize for this inconvenient.
In the past, we used to deal with customers asking for a corkskrew for a bottle of wine: as we got a bar and a restaurant, we decided to leave certain instructions to the staff. I do apologize if the lady was a kind of rude but she had the instruction to inform you, such as other guests, that we could charge a corkage for this request.
As you felt disappointed about this experience, we decided to change our policy for the future and make our customers enjoy their own bottle of wine.

With best regards,
The Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    61
    118
    36
    17
    8
See reviews for
24
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78
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bridgend
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 28, 2011

A nice hotel for the price with friendly staff. The room is clean and modern with a nice shower. As usual there is a lack of decent English TV channels but as I was not there to watch TV this hardly mattered. The outdoor pool area is nice if a little compact. Breakfast we ok, not a massive buffet, but enough to fill you up. My only negative was that on the second day they decided to close the resteraunt, no reason given (it was a week day). This meant I had to go elsewhere. It is located fairly close to the airport (15 mins drive) and is centrally located for the toll roads if you want to head North to the Alps or South/South east for the coast, I got was in Marsielle within 35 minutes and got to the south of the Alps within 1.30 mins. The same time it takes to get to St Tropez if you head SE. All in all quite happy with the experience.

Annoyingly the Spa was also closed.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGA8, Responsable réception at BEST WESTERN Hotel de l'Arbois, responded to this review, December 1, 2011
Dear Mr. J.,

Allow us first to thank you for taking the time to provide us with your feedback. Your opinion matters to us and be sure we will take your remarks into consideration to improve our quality of service. Our team members do their best to reach your expectations and reach the highest level of satisfaction.

In regards to your remarks, kindly note that the SPA is always locked because its access is upon reservation. Should you have wished to use the SPA, you would have had to go to the front desk or call our front desk team to book for it, and only then would the keys be given to you. We are sorry that you did not get this information at your check-in.

Moreover, the restaurant is open everyday for dinner and only weekdays for lunch. If your stay was during the month of November, the only date where the restaurant was closed was November 10th dinner and 11th lunch, and the reason is because that was during a major bank holiday in France. For instance, our front desk team which was here would have been able to give you that reason if you had come to them as they were properly informed.

We hope we will have the pleasure to welcome you at the Best Western Hotel de l'Arbois again soon, and we remain at your disposal for further information.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trikala
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed September 24, 2011

Nice hotel but you have to take the autoroute to be there so in my opinion a bit far and difficult to find. The staff were very polite and helpful ; free wifi and free parking are also a plus

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austria
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

very comfortable, clean with cosy bedding. staff very friendly and helpful. bathroom was ok... free wifi and parking. the pool is quite nice too.
minus: breakfast! don't pay for that, go somewhere else instead.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
Helpful?
1 Thank ausseertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Girona, Spain
Level Contributor
113 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed July 26, 2011

The hotel is situated at about 10 km from Aix-en-Provence city center. You need a car (there is a free private parking) to move around, and a GPS to find the hotel. Very friendly staff, very comfortable and clean rooms (with free wifi internet, cofee/tea maker, ...). There is also an outdoor swimming-pool (that looks fine, though we didn't use it). It is a very quiet hotel, and a good starting point to explore Aix-en-Provence, Marseille and its surroundings.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dani_Barcelona34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
4 of 5 bubbles Reviewed July 2, 2011

new & spotless clean; spacious room with very comfortable mattress & doona; location is good only if you have a car; staff very friendly

  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pvault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
3 of 5 bubbles Reviewed June 20, 2011

Good hotel, quiet, room was spacious and clean. Staff at the reception were courteous and helpful. Convenient location if you are driving, close to the TGV station and not far from downtown Aix-en-Provence. Caveat: if you are planning to have breakfast try not to get to the restaurant after 9:30am, otherwise you risk missing out on coffee, milk and even water! Staff there don't seem to replenish buffett after that time, even though breakfast finishes at 10am....We were also annoyed by the fact that staff at the restaurant did not let us sit anywhere we wanted to have breakfast since they prepare tables for customers coming for lunch, and squeezed us in tables closer to the buffett that had no serviettes and crokery. Attempts to move to more spacious tables encountered with unfriendly looks. Laundry: check clothes sent to the laundry on the day they come back, since control by staff of what clothes you drop at the reception and what actually comes back is lax.

Room Tip: Garden view room is quieter
See more room tips
  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MORANGO13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel de l'Arbois

Property: BEST WESTERN Hotel de l'Arbois
Address: 97 rue du Docteur Aynaud | La Duranne, 13100, Aix-en-Provence, France
Location: France > Provence > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 69 Hotels in Aix-en-Provence
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel de l'Arbois 3*
Number of rooms: 56
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