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“A hidden gem”

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Hotel Francois Premier
Ranked #1 of 10 Hotels in Cognac
Certificate of Excellence
Los Angeles, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A hidden gem”
Reviewed June 29, 2013 via mobile

We were not expecting this - last minute reservation on 'we go where we go' road trip. One of those really fun discoveries: great place, great location, really modern and enjoyable; but above all: friendly staff and owners that got into the business because it is their passion and they CARE about the experience!

Stayed August 2012
Helpful?
Thank Alexis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    139
    58
    7
    2
    0
See reviews for
27
99
4
36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
chepstow
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 26, 2013

7th visit to this amazing hotel, and service and quality have been consistently top class, nothing is too much trouble. we did take time to use the pool and spa this time which was awesome , we were provided with robes and slippers and extra large towels, all snug and soft ,. Cognac itself is a beautiful place , lots to see and do have some fabulous vineyards to visit.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trishChepstow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 25, 2013 via mobile

The magic is in the town and it spirit and in this hotel.
I always worry about the ability to communicate in France. Each and every staff member in this hotel spoke to me in English. Brilliant!
The rooms were super clean and spacious, the breakfast fresh and plentiful. Eggs were to order and superb when made.
The bar is stocked with a very extensive range of Cognac and Scotch.
The position is central with good restaurants two minutes walk away.
I will be back!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
123 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 22, 2013 via mobile

This is the best hotel in Cognac. However, comparing it to other world class hotels, it leaves something to bd desired. The service, while friendly, is really not adequate. There is one person at the reception that basically does everything. He or she is often gone because they are attending to other things. If the person at the front desk is gone, be ready to handle your own bags. The rooms are nice, but everything else needs work. Oh yeah, one towel per room, if you want more, ask every day. Really ?

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maxximvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013

We had 2 lovely days at this hotel in May 2013.
The staff were the most dedictaed and helpful we found in France.
Nothing was an effort for any of them.
They offered information and tourist advise for all attractions in Cognac.
The hotel room was excellent, super clean and comfortable.
They would book cafes or restuarants, plus attractions.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen_Deno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Level Contributor
181 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 13, 2013

Beautiful hotel in central location
The rooms we had were tastefully decorated and spotlessly clean
Even though the hotel is by the road there is no road noise due to the windows.
The staff were helpful and friendly and we will return there without hesitation

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieC587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
127 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed March 3, 2013

I was surprised when upon hotel check-in, no-one offered any assistance at all with taking my luggage to my room. Particularly when I was obviously struggling to get it into the lift whilst simultaneously trying to keep the lift doors open - all this right in front of the person who remained steadfastly seated at the front desk.
Good things though were that my room (number 26) was spacious, light, and had a terrific view over the town square. The bed was fabulously comfortable with plenty of pillows. It was sparkling clean, had plenty of amenities and a great shower. It had plenty of power points for charging my phone, computer etc and the wifi worked perfectly well.
Not so good was that there was a kettle but no mini-bar and, perhaps because I booked as a single guest, there was only one tea bag, and one coffee satchel with one tiny serve of coffee cream - meaning I had to choose between a cup of tea when I arrived, or a cup of coffee the next morning. It seemed a little stingy and I don't think did justice to the hotel.
Breakfast though was good and included: fruit; yogurt; croissants and toast with various spreads; prosciutto, ham, and a range of cheeses including a beautiful white camembert; plus a selection of juices and coffee that was not bad at all.
I stayed for two days, one of which was a Sunday, during which time the spa services were not offered.
Beware of leaving the hotel without the code to punch in at the front door should it be necessary. I was left in the street for some time wondering how to get back into the hotel when I returned around lunch time after being out on the Sunday morning. Ultimately I asked someone at the cafe next door to help by calling the hotel proprietors.
There are a number of cafes surrounding the square. The Globe Brasserie is probably the best of them.
Overall, the hotel and location were great, but the service a bit lacking.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 255100Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Francois Premier

Property: Hotel Francois Premier
Address: 3 Place Francois 1er | 3, Place François 1er, 16100 Cognac, France
Location: France > Nouvelle-Aquitaine > Charente > Cognac
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cognac
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Francois Premier 4*
Number of rooms: 25
Official Description (provided by the hotel):
Due to its privileged location (in the center of Cognac), Francois Premier Hotel is your ideal base for your travels on foot (your car being parked inside). Its spa with swimming pool, hammam and massage will guarantee intense relaxing moments, as well as the "rooftop" garden. Its exceptional cocktail bar (both in its products and its barman) welcomes you for nice evenings (until 2am from Tuesday to Saturday). All this in a modern setting, perfectly balancing the elegance of the mansions of the 19th century with the audacity of contemporary design For a great stay in Cognac ... ... more   less 
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