i have stayed in many etaps before but this must go down as the worst, to start with we booked it on the internet site, paid on line got email to confirm payment and reservation,turned up at 3 pm, no one on site so tried the auto reservation machine outside,put reservation number in ,confirmed it but said payment was needed???
waited for recepionist to turn up at 5 pm,after it looked as though she had done the gardening by the state of her nails[ my wifes comment]she also said that payment was needed so i paid again on credit card to get a our room,as you walk into the hotel it stinks of urine,our room no7 had a broken toilet seat /shower head and a shower curtain too short so it flooded the bathroom, also cobwebs in the bathroom, we did complain about the shower and a cleaner did clean it up but said that there is nothing they could do, now in the process of trying to get one of payments back but at the moment the web site is not very helpfull,will not be staying at this one again!!!!
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