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“inconsistent standard”

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Mercure Bords de Loire Saumur
Ranked #5 of 24 Hotels in Saumur
Certificate of Excellence
Sydney, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“inconsistent standard”
3 of 5 bubbles Reviewed July 30, 2013

Great reception staff. Nearby secure carpark littered with doggiedo -a nice surprise at night. We complained but nothing was done. Rooms and bathroom clean and spacious. Wardrobes so narrow that clothes will not fit, suitcase could not be opened off luggage rack because of TV above. No restaurant, no laundry service and reception call button on phones did not work. 4 star rating not justified but would recommend nevertheless..

Room Tip: Upgrade to river view rooms.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 192zoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6648, Directeur général at Mercure Bords de Loire Saumur, responded to this review, August 5, 2013
Dir Madam, Dear Sir,
We are surprised about your commentary.
We work very hard to give you the most services that you ll received.
Your observations were very importants and all of them were take it off.
Best regards.

Mr BERTRAND R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
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English first
England, United Kingdom
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

We have always stayed on the other side of the river, so it was a lovely change to stay on this side. We thoroughly enjoyed our one night stay, on route to the Charente Maritime. The staff were great, very helpful and efficient. As others have said, great views at breakfast and a very good breakfast. Would definitely stay there again.

Room Tip: Worth the extra money for a river view room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rafinelson2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6648, Directeur général at Mercure Bords de Loire Saumur, responded to this review, August 5, 2013
Dear Madam, Sir,
We are happy that you appreciate your stay in our hotel.
My team and I will happy to see you again.
Best regards.
Mr BERTRAND R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Great reception by Emilie who helped us always with big smile on her face.Thanks again Emilie. Celine also was very helpful with a excellent English. Staff very friendly , excellent room, great breakfast overlooking the Loire, and a perfect location at Saumur.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6648, Directeur général at Mercure Bords de Loire Saumur, responded to this review, July 29, 2013
Dear Madam, Sir,
We are happy that you appreciate our services.
Me and my teamp ll be happy to see you again.
Best regards.

Mr BERTRAND R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cARDIFF
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

Great location short walk to center of Town with it's Chateaux and nice restaurants .
Upgrade to river view a must
Excellent breakfast and secure parking this is the ideal stay for a couple of days touring the Loire . Chinon and Fontevard excellent likewise the Cavelry museum and riding academy well worth a visit

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HRP54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6648, Directeur général at Mercure Bords de Loire Saumur, responded to this review, July 24, 2013
Dear Madam, Sir,
We are very happy that you appreciate our hotel.
We work all days very hard to give you the most services that you need.
We ll happy to see yu again in our hotel.
Best regards

Mr BERTRAND R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

This was our 3rd stay in this lovely hotel, the location is fantastic, across the river to the town and castle with a short stroll across the bridge to the town. We also asked for a room overlooking the river with a double bed and the size and quality of both were excellent.
This time I also took the trouble to walk along the riverside the opposite way from the bridge along a path bringing you to a small picnic area and with the sandy banks of the Loire river in easy access, obviously better known to locals than tourists. We were there for 3 nights including Bastille day and the fireworks viewed from the bridge at 11.00 pm were lovely and we found it very pleasant to join in the local celebrations and view the local parade in the town centre. This hotel has a lovely breakfast area but otherwise does not provide food, but the staff are very helpful if you need anything and it has secure parking nearby. Don't miss any events at the nearby 'Cadre noir' national equitation school, they are very family oriented and we enjoyed an unexpected show that they were holding when we were in the area.

Room Tip: Get a river view if you can - you won't regret it.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6648, Directeur général at Mercure Bords de Loire Saumur, responded to this review, July 24, 2013
Dear Madam, Sir,
We are very happy that you appreciate our hotel.
We work all days very hard to give you the most services that you need.
We ll happy to see yu again in our hotel.
Best regards

Mr BERTRAND R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bords de Loire Saumur

Property: Mercure Bords de Loire Saumur
Address: 1 rue du Vieux Pont, 49400, Saumur, France
Phone Number:
Location: France > Pays de la Loire > Maine et Loire > Saumur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 24 Hotels in Saumur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bords de Loire Saumur 4*
Number of rooms: 45
Official Description (provided by the hotel):
In the heart of Saumur, the Mercure Bords de Loire 3 star hotel is on the Ile d'Offard island, in a relaxing environment 5 mins walk from the town centre. From your room you can admire the castle, theatre, Pont Cessart bridge and the majesty of the LoireRiver, in the UNESCO World Heritage listed Loire Valley. Renovated in 2007, our reception offers you the 3 themes of wine, horses and heritage. The hotel features 45 rooms and 3 meeting rooms all equipped with air conditioning and WiFi. ... more   less 
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