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“Good food in Saumur”
Review of Cristal Hotel

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Cristal Hotel
Ranked #10 of 24 Hotels in Saumur
Braughing, Ware United Kingdom
Level Contributor
769 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
“Good food in Saumur”
Reviewed June 15, 2013 via mobile

Stopped from lunch and had a really nice meal and good bottle of saumur blanc. The waitress was friendly and helpful especially when I ordered from thé menu de jour and the dish was not on so the chef cooked me a salmon dish at no extra cost. We sat outside and just had a nice experience in a relaxing atmosphere right in the heart of Saumur. No need to book for lunch but it gets busy in the evening.

Stayed May 2013, traveled as a couple
Helpful?
Thank ChefCliveM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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231 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Jersey, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 13, 2013

First tip - if the receptionist gives a key for rooms 36 or 37 please ask for another room! The stairs to get to either room are small, tight and spiral, no good if you have a large suitcase to carry or are not the fittest in the world!! Saying that when we did get to the top, the view was lovely as the hotel is right on the river Loire. The room was clean but very tired and the bathroom was a little mouldy, but the shower was lovely and powerful and plenty of hot water. We ate in the restaurant on our second night there and wished we had eaten there on the first night too. Fabulous food, so much choice and the service was great. What the hotel lacks is made up by the restaurant. Good value for money

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 12, 2013

We had a really pleasant stay in the Cristal Hotel for our 30th wedding anniversary. The staff were friendly & surprised us with some chocs & a botttle of bubbly. :-) Our well-appointed room was quiet, well-furnished & had a great view of the Loire.With their "Menu du jour" ( 3 course lunch) for c. E15, this is a well-placed, friendly hotel if you're looking for somewhere to stay in Saumur.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RosieM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, Northern Ireland, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 2, 2012

The Cristal was easily found, and was adjacent to a public car park on the banks of the Loire. It was, in many ways, a typical French 2 star hotel, with more gracious public public areas and slightly worn bedrooms. The bedroom was spacious and the bedlinen was spotless, the first thing I check! It was exactly what we expected, and was very competitively priced. Our room was at the front of the hotel, overlooking the car park, but we had a comfortable and quiet night's sleep despite lots of early morning activity for the Saturday market outside. We didn't eat in the hotel, but we did have a couple of drinks in the bar before going out for dinner. The service was excellent and the waitress suggested putting the drinks on our room bill, without being asked. We would happily stay here again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Avril H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2012

A big thank you to everyone at the Cristal Hotel for all your help and a lovely stay. I can't believe we are talking about the same hotel as the previous reviewer. We had booked for just one night at the hotel before intending to travel further south. Sadly our car broke down on our first day en route to Saumur. We managed to get to the Cristal, but again the next day had problems and had to have the car taken in for repairs. Our French is very limited but both of the receptionists, Alexandra and Catherine, were absolutely wonderful and helped with explaining our problems and fielding telephone calls for us. We then spent the next four nights in Saumur waiting to retrieve the car. The two different rooms we had during our time at the Cristal stay were spacious, spotlessly clean with wonderfully comfortable big beds and a great view of the Loire. The food was good and the service excellent. Sebastian and his his staff were extremely attentive and polite throughout our stay and even arranged another hotel for us on the one night they were already fully booked. The only slight down side would be that if you are a light sleeper the early morning sounds from outside might be disturbing. However, we would definitely stay at the Cristal again and would have no hesitation in recommending it.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2012

Due to the difficulty in finding a restaurant on a Sunday night, our very kind hosts at La Verriere reserved a table at the Hotel Cristal's restaurant - Au Quai de la Loire. (which incidentally does not have a lovely view over the Loire, but over a busy car park and building work to a building adjacent!).
We arrived and were ignored at length. We finally accosted someone and told them that we had a reservation and they waved vaguely at several tables with 'Reserved'. When I chose one, we were told that this table was for 'preferred clients'! Obviously, not us.
We had waited quite a while, and when a waiter did arrive we asked if we could have our drinks as soon as possible as were actually very thirsty and then we could decide on what to eat. This isn't an unusual request, and in fact in all other restaurants, drinks are brought to the table extremely quickly, even if there is quite a wait for food.
We then waited for ages, and on finally catching the waiter's attention, I asked him if we could possibly have our drinks as a matter of urgency as we were really thirsty, and he shouted across that everyone was thirsty and that we would simply have to wait.
My husband can't bear anyone to make a fuss, and since the attitude had been pretty awful from this particular waiter/manager since our arrival - he said that he would prefer to go hungry than spend another minute being abused.
We asked for our bill for two drinks (E17.00 for 2 mixers!) and at that point the couple next to us who are actually from Saumur said that we had made the right decision to leave and that they were appalled that we had been treated in such a condescending and arrogant fashion. They apologised for the dreadful welcome we had endured and recommended another restaurant for us, where we had a lovely meal with exceptional service.
If you want to be treated like dirt, made to pay for the priviledge and be so obviously ignored, then this is the place to go. (Just incase I sound a nightmare, everwhere else we stayed and ate received 10/10)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank soniabradford10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pwllheli, Wales
1 review
Reviewed September 4, 2012

Viv and I spent a wonderful two weeks staying at the Crystal Hotel in August. We were looked after wonderfully by friendly and efficient staff. Our room looked out over the Loir and was very comfortable and clean, it can be a bit noisy first thing in the morning with the street cleaners but it is worth it to have everywhere clean and tidy all the time.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikephPwllheli_Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cristal Hotel

Property: Cristal Hotel
Address: 10 Place de la Republique, 49400, Saumur, France
Location: France > Pays de la Loire > Maine et Loire > Saumur
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#4 Business Hotel in Saumur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cristal Hotel 3*
Number of rooms: 23
Reservation Options:
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Also Known As:
Cristal Logis De France Hotel

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