Having heard so many good reports on this campsite, whilst we were in France we decided to visit and experience the feeling ourselves. It was Sunday the 17th June 2012 and we travelled from Vannes on a lovely sunny day, it was my birthday, and sdo looked forward to arriving, settling in and having a glass of wine. We arrived about 2.10pm and joined others already there waiting for reception to open. There was a notice on the door with a list of pitches available and the invitation to go and inspect them before the reception re-opened. We picked 2/3 and went and looked at them but found they were too small for our motorhome. However, we did see two with views over the valley which we liked.
The reception opened and we joined the queue and waited our turn. Eventually we spoke to a male receptionist and asked if we could have a pitch overlooking the valley. We were told those pitches were booked. Eventually after a frustrating conversation we were asked how long we wanted to stay, so we said possibly 7 nights. The answer was if we stayed 7 nights then one pitch overlooking the valley would be available. The pitch number was 7.and we were told it would cost us an extra 8 euros per night!!. Reluctantly as were tired we accepted it.
We pulled onto the pitch and set about settling in. However after about 20 minutes we seemed to be invaded by flies, going into the van and into our faces. A quick look over the hedge on the valley side there were goats grazing and this appeared the reason for flies.
A quick walk around the site we found another pitch very flat, large, and sunny, it was K8. So off I went to the office, explained our wish not to stay on the river view pitch due to flies, and enquired if K8 was available, to the same male receptionist. After searching his computer he asked how many nights, and I said possibly seven. The answer was okay you can have the pitch, but it is a large pitch so you pay extra 8 euros.
A bit stunned, hot and tired decided we would stay and went back to the pitch. After placing the van on ramps, and getting equipment out I went to plug into the electric. I was unable to find it on the pitch and a neighbour took me to the nearest electric point, 3 pitches off to the left and requiring a very long cable. Then only other point near was 4 pitches to the right and that needed svereal cables. Beside no electric, there was no water point, nor drainage or light, and this after paying an extra 8 euros per night.
Back to the office and saw a young lady. The other guy had gone home and I think it was pretty near to closing for the young lady. After explaining the problem, she offered to loan me a cable which on examination I could see it would not be compatible with my cables. I was asked for 20 euros, which I declined to pay until I was sure it was needed. The cables did not match and there were no others.
The only help given was the advice to move to one of the pitches with the electric, which were not suitable due to size and trees. This was declined and we left.
This whole scenerio took over 2 hours and we felt the only interest shown was how much money could be made. I know a lot of people have given good reviews, but how many other people have been treated this way and noit said anything.
- Official Description (provided by the hotel):
- In a lush green setting, Huttopia Saumur campsite boasts views and a magical light over the Loire. After a day out exploring with your family, enjoy a few lengths in one of the swimming pools. On site you will find a restaurant service, an activity programme for adults and children alike, and washrooms designed for families to make your holidays even easier. In the heart of a lush natural environment, enjoy a holiday on the water’s edge against a backdrop of UNESCO classified landscapes. Cave dwellings, castles and famous wineries await you. Huttopia Saumur campsite is situated near the wine cellars of Saumur, including the prestigious wineries of Bouvet Ladubay and Ackerman. ... more less
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