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“extemely disappointed”

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Hotel Novotel Le Mans
Ranked #7 of 41 Hotels in Le Mans
GreenLeadersBronze level
Reviewed November 22, 2012

We broke down on the way to the hotel so could not stay there and stayed in the van all night in the freezing cold.
We telephoned the hotel and told them th situation and that we would like to rebook if we could not have a refund.
The receptionist was unhelpful and unsympathetic.
No re booking was allowed and we were charged.
I think that there should be exceptional circumstances when the rules could be waived but apparently not.
We travel extensively and booked the novotel from a recommendation.
We will never book a novotel again and will make certain that no one else we know does either.
Viva le France
why we moved to France is becoming something we find more and more difficult to understand they are so dogmatic - time to relocate to the UK where people have a heart.

  • Stayed: November 2012, traveled as a couple
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1  Thank nothankyouNo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 19, 2015
Google Translation

Bonjour,

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour.

Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.

Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

Dans l’attente de vous accueillir prochainement
Cordialement

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199 - 205 of 571 reviews

Reviewed November 5, 2012

Novotel hotels are uniformly very good, with one outstanding problem - the bed/mattress is just not comfortable enough. This hotel was not as bad as many as there seemed to be a mattress topper fitted, but really for a 4 star hotel this is not good enough. As a holder of a Platinum Favourite Guest Business card, I stay in many Accor hotels including Pullman and Sofitel, and as such I have seen many cases where Novotel prices are very close to Pullman rates. I have to say that unless the beds are upgraded they are just not worth that kind of tarrif.
In the case of Le Mans this Novotel has been upgraded and all facilities are as you would expect - apart from the beds !

  • Stayed: November 2012, traveled on business
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1  Thank ianrtomlinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,

Je tenais à vous remercier pour le commentaire que vous nous avez laissé suite à votre séjour.
J'en fait part dès ce jour à l'intégralité de mon équipe.

Merci beaucoup
A très bientôt au Novotel Le Mans

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Reviewed November 3, 2012

  • Stayed: October 2012, traveled with family
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Thank HappyCamper1012
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
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Reviewed October 23, 2012

Although initially we found the location difficult to find, upon eventual arrival we were welcomed by charming staff with a good command of English. There was a lift to all floors and the room was clean, well set out and pleasant. Car parking was free of charge and relatively secure. The restaurant area was well designed (though minimalist) and the menu simple but adequate. Food was fresh and served without delay. My wife's chicken was served slightly undercooked but that problem was quickly resolved and we had no further complaints. The following mornings breakfast was of a very high standard with a good choice of items available on the buffet. Although some kilometres away from the centre of Le Mans, the hotel is virtually alongside the excellent Le Mans tram system. We will certainly use this hotel again in the future.

Room Tip: Ensure that if not using Sat Nav you have a clear set of directions to the hotel.
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  • Stayed: September 2012, traveled as a couple
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Thank Big_Bike_Buddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,

Je tenais à vous remercier pour le commentaire que vous nous avez laissé suite à votre séjour.
J'en fait part dès ce jour à l'intégralité de mon équipe.

Merci beaucoup
A très bientôt au Novotel Le Mans

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Reviewed October 12, 2012

We found the hotel, clean, well planned out and catered for most needs. The restaurant served good food but on the expensive side. Breakfast over priced. Have stayed three times now and have not been disappointed. Staff greet in a friendly manner but some staff rather surly.

  • Stayed: October 2012, traveled as a couple
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Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,

Je tenais à vous remercier pour le commentaire que vous nous avez laissé suite à votre séjour.
J'en fait part dès ce jour à l'intégralité de mon équipe.

Merci beaucoup
A très bientôt au Novotel Le Mans

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Reviewed September 9, 2012

This hotel was well located by the river and a few kilometers from the main City area. It was clean and the rooms were well maintained and fairly spacious. The toilet was separate from the bathroom. There were welcome facilities (tea, coffee etc) in the room and the in-house restaurant menu was really fresh and tasty. The bar was tastefully decorated with a wide choice of drinks. The only problem was that the dinner service was a touch slow.
The breakfast had virtually everythinng on offer and was a pleasant surprise.

Room Tip: As the hotel is in a quiet area, it doesn't really matter which room yo choose. For choice, if y...
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  • Stayed: September 2012, traveled as a couple
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Thank SMV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Directeur général at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,

Je tenais à vous remercier pour le commentaire que vous nous avez laissé suite à votre séjour.
J'en fait part dès ce jour à l'intégralité de mon équipe.

Merci beaucoup
A très bientôt au Novotel Le Mans

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Reviewed September 7, 2012

agree with previous reviewers - this is the perfect family stopover, it has everything - easy free parking (which most city Novotels don't have in our experience), lots of space for kids to run around, relaxed restaurant (try the sharing meals, lovely roast chicken and free extra chips brought with a smile so our friends could snack!), breakfast not too busy, and a spacious rural feel. Its very good value taking that all into account, its cheaper than other stopover Novotels presumably because its a bit out of town. Usual preponderence of GB plates in the car park (we Brits seem to love the Novotels). The old Plantagenet City in Le Mans worth a visit for a morning if you have time.

  • Stayed: August 2012, traveled with family
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Thank twoplusonetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan C, Responsable réception at Hotel Novotel Le Mans, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,

Je tenais à vous remercier pour le commentaire que vous nous avez laissé suite à votre séjour.
J'en fait part dès ce jour à l'intégralité de mon équipe.

Merci beaucoup
A très bientôt au Novotel Le Mans

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Additional Information about Hotel Novotel Le Mans

Address: Boulevard Robert Schuman | Boulevard Robert Schuman, 72100, Le Mans, France
Phone Number:
Location: France > Pays de la Loire > Sarthe > Le Mans
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Le Mans
#2 Luxury Hotel in Le Mans
Price Range: $77 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Le Mans 4*
Number of rooms: 94
Official Description (provided by the hotel):
The Novotel Le Mans Est is a hotel located 10 minutes from the centre of town. We offer 94 airconditioned rooms, a restaurant, a bar and five conference rooms for your meetings and seminars for up to 210 people. This luxury hotel is equally suitable for a business trip or a holiday in Le Mans with your partner or family. Guests also enjoy the convenience of a private car park, a swimming pool and a unique green area nearby. ... more   less 
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Also Known As:
Novotel Le Mans Est Hotel Le Mans
Le Mans Novotel

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