We broke down on the way to the hotel so could not stay there and stayed in the van all night in the freezing cold.
We telephoned the hotel and told them th situation and that we would like to rebook if we could not have a refund.
The receptionist was unhelpful and unsympathetic.
No re booking was allowed and we were charged.
I think that there should be exceptional circumstances when the rules could be waived but apparently not.
We travel extensively and booked the novotel from a recommendation.
We will never book a novotel again and will make certain that no one else we know does either.
Viva le France
why we moved to France is becoming something we find more and more difficult to understand they are so dogmatic - time to relocate to the UK where people have a heart.
- Official Description (provided by the hotel):
- The Novotel Le Mans Est is a hotel located 10 minutes from the centre of town. We offer 94 airconditioned rooms, a restaurant, a bar and five conference rooms for your meetings and seminars for up to 210 people. This luxury hotel is equally suitable for a business trip or a holiday in Le Mans with your partner or family. Guests also enjoy the convenience of a private car park, a swimming pool and a unique green area nearby. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Expedia, Travelocity, Orbitz, TripOnline SA, Hotwire, Cancelon, Cheap Tickets and Evoline ltd so you can book your Hotel Novotel Le Mans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Le Mans Est Hotel Le Mans
- Le Mans Novotel