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“worst hotel i have ever stayed at” 1 of 5 bubbles
Review of Hotel des Arcades

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Hotel des Arcades
Ranked #45 of 51 Hotels in Rouen
Dubai, United Arab Emirates
Level Contributor
3 reviews
“worst hotel i have ever stayed at”
1 of 5 bubbles Reviewed September 8, 2013

after waiting for many minutes at the deserted reception desk, I was finally greeted with a grunt by a male receptionist zipping his fly. He looked as though he had just stepped out of bed, and was definitely in a foul uncooperative mood. No lift means access is almost impossible for disabled, injured or elderly visitors - and the sole receptionist wasn't willing to help. Plus the hotel was mis-represented when I booked. Wifi apparently wasn't available when I checked in - not at all !!! Not to mention the state of the rooms !!!
Great location, no parking - certainly spoiled my holiday in Rouen - which I cut short to one day and have no intention of returning

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank mezzo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    5
    4
    8
    12
    16
See reviews for
7
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11
9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 28, 2013

Rooms are not that great...
Wifi, try to access it, once you found it...
People that work there are not really helpful.
Last time I wanted to book a room by phone, they told me I had to come get the room because they wouldn't save it for me otherwise. WTH ??
You CAN not eat in all the rooms.
Toilets are not good

  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gailleton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rouen hotels

Fairfax, Virginia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

It is hard to beat the location, one block from the cathedral. The room was of decent size, by the French scale,, meaning one can cully move. A problem common to French hotels: no elevators; we had to shlep our bags to the third floor.

Th hotel is not recommended for motorists. It is located inside a pedestrian zone. One can drive in by calling a intercom type thing at the barrier, but one has to drive out immediately after unloading and park at a public underground parking half a mile away.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mdinai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 6, 2012

Hardy travellers. Had read reviews and therefore had low expectations, but was unwhelmed even so.

Upside: great location for discovering town. Friendly staff. Clean seeming rooms.

Downside: terrible smell in room, probably from the toilet or drains. The toilet was in corner of room with plastic concertina blind, toilet had strange flush that didn't do the job and that backed back into the pan. Yuk! (was in rm 12 if you want to avoid)

Room Tip: Avoid room 12. Ask about in the toilet!
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Stayed September 2012, traveled with family
Helpful?
Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 30, 2012

Tried to write a longer version of this but the system always defeats me.

Older person, laden. Was in despair arrival at 9.20pm last night, locked door, impenetrable, dark, isolated. Pin number no avail. Kind French taxi driver rescued.

Once in, distinctly okay.

After breakfast of first class items, feeling pretty good.

All in all, very good value, but run on French family lines, not necessarily big hotel lines.

Room Tip: No lift. Balconies top floor.
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  • Stayed August 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Landair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 10, 2012

We used to regularly stay in this hotel on long weekends away from London (not too long after the Channel Tunnel opened), some 12 years ago.

On visiting Rouen again on 7/7/12 and 8/7/12, we spent a nostalgic night in the Hotel Des Arcades. Although it has now changed ownership, it has remained the quiet 'family feel' hotel we knew so long ago. Basic, but clean facilities and a quiet, functional atmosphere. Superb location right near the stunning Cathedral and a short walk from the old market and the equally impressive Église de Jeanne D'Arc.

The only down side was some very early in the morning, apparently drunken, disturbance in the area around the hotel, and when we visited our vehicle the next morning, parked nearby in the picturesque Place des Carmes, we found that someone had wilfully smashed our rear number plate off its mountings.... Could have been some recession inspired, far right, anti-British act, or just opportune vandalism by some drunken reveller - or a bit of both. Either way, a big hassle only temporarily solved by the purchase of some sellotape for the journey back to London.

Despite this, we highly recommend a visit to Rouen. It's a fascinating mixture of winding medieval lanes and stunning cathedral architecture, and the massive Sunday morning market was a revelation. The Hotel des Arcades offers a quiet place to stay in the heart of the old town. Just be careful where you park your vehicle overnight.....

Room Tip: choose a room that looks out ove the street, the windows are great examples of typical French window...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank longtimeager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, WA
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed April 12, 2011

This is a comfortable place to sleep in the city core. All the rooms are upstairs of a shopping district. It is an older place and typical older Europe type accommodations, but the sheets and the in-room bathroom were clean, the walls were thick, and the price was right. Driving in was a problem as ewe arrived late at night and some of the streets had been closed to automobiles. But, we got there and parked on the street next to the hotel. They take credit cards and serve a good breakfast for an extra charge. Friendly folks running the place, soap and shampoo were provided.

  • Stayed April 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Tacoma_WAAdventurers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel des Arcades

Property: Hotel des Arcades
Address: 52 rue des Carmes, 76000, Rouen, France
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #45 of 51 Hotels in Rouen
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel des Arcades 1*
Number of rooms: 17
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